I received my first and second months packs and upon examination found that the glue contained in the first months pack had leaked out and glued the bottle to the packaging. Luckily the spill was contained to only that compartment and did not spill into the adjacent parts.

Here is my questions:

1) How do I get this replaced and how would I report other missing or damaged parts?

2) The shipments come with numbered packages and indicate on the instructions that this shipment contains packs x-y. Some of the packs have numbers on them others don't. Is their a picture or inventory list someplace where I can check these off?

Thank you!

Hello Rossjr,

First, WELCOME! I'm sorry your first post had to deal with a problem!

Which kit is it for? Also, I have found that the glue contained in any of the kits is usually enough for the first couple of steps, and then you are off to the hardware store anyway. I use a product called "Weldbond" that works great, dries quickly, and is waterbased.

To address future replacement parts, give the 800 number a call, and they will get replacement parts out ASAP. Fortunately, there is VERY little need usually to call. I suspect your ruptured glue bottle was a glitch.

If you do not get squared away, shoot me a PM with your details, and I'll get you taken care of.

To address your second question, the directions always have a photo of the parts included in that step. Use this as a guide to ID your parts. (In the Victory, the various decks can get a bit confusing..)Most of the wooden parts have a laser etched number on them, with the exception of the very small, or detail parts.

I'm glad they got you taken care of. You'll find that quality issues are few, and far between.

Look for an update on my Victory tomorrow.

I have sent you a pm to try and get this resolved for you.