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 Rank: Amateur level 2 Groups: Registered
Joined: 10/12/2013 Posts: 46 Points: 144 Location: London
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This isn't really a complaint ... its more of a why are you teasing me !!! On or around the 2nd of each month I get an email saying that my next pack will be sent in the next 48hrs, and then it arrives about 2 weeks later. The email has a link to the instructions, so I know whats coming but I have to wait two weeks until it arrives. This has happened every month so far. I'm waiting for pack No 9 to arrive still after getting the 48hr notice email on the 3rd July. The senders address on the box is only 15miles from my house, so it would be much quicker if I just collected it hahaha Is there a reason for the two week delay or do you just like teasing me by making me wait lol 
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Rank: Administration        Groups: Registered, Forum Support Team, Administrators, Global Forum Support Team, Moderator, Official Builds Joined: 09/11/2012 Posts: 8,412 Points: 24,327 Location: East midlands
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Hi J,  Think you`ll find the 48 Hr notice tells you when your required delivery is notified to the dispatch department. The dispatch department then process, pack and then send your pack. Then your at the mercy of the delivery people. Don`t think your being teased  it`s the norm. Regards delboy271155 (Derek) COME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"
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Rank: Amateur Level 1  Groups: Registered
Joined: 29/04/2013 Posts: 31 Points: 96 Location: Perth Australia
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In Australia we don't get an email it just arrives every 4th week
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Rank: Amateur level 2 Groups: Registered
Joined: 10/12/2013 Posts: 46 Points: 144 Location: London
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delboy271155 wrote:Hi J, Think you`ll find the 48 Hr notice tells you when your required delivery is notified to the dispatch department. The dispatch department then process, pack and then send your pack. Then your at the mercy of the delivery people. Don`t think your being teased it`s the norm. Regards delboy271155 (Derek) The email says that my next pack will be dispatched within the next 48hrs, not that it's going to the dispatch dept !!
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Rank: Administration Groups: Registered, Forum Support Team, Administrators, Global Forum Support Team, Moderator, Official Builds Joined: 09/11/2012 Posts: 8,412 Points: 24,327 Location: East midlands
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""J"" wrote:delboy271155 wrote:Hi J, Think you`ll find the 48 Hr notice tells you when your required delivery is notified to the dispatch department. The dispatch department then process, pack and then send your pack. Then your at the mercy of the delivery people. Don`t think your being teased it`s the norm. Regards delboy271155 (Derek) The email says that my next pack will be dispatched within the next 48hrs, not that it's going to the dispatch dept !! Hi J, Understand your frustration, I`ve got three subscriptions on at the moment and I get the same emails, still takes approx 10-12 days from receipt of the email to receive the relevant pack. Once you get into your build things will follow on at a regular pace. Good luck with your build, you`ll enjoy it I`m sure. Regards delboy271155 (Derek) COME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"
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 Rank: Beginner Level 3 Groups: Registered
Joined: 10/04/2013 Posts: 24 Points: 72 Location: Vegemite Sandwich
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I found my delivery for the MW RB7 was held up due to the parcel being delivered back to Bissett.This was the most recent issues.
It turns out the other 2 guys at my work have had a similar story.
Usually AustPost deliver it but front office have said once in a while a courier delivers it. Which i find real odd.
Courier doesnt know where he is going and then gives up. It gets sent back to Bissett.
It was nice of Bissett to call me at least to find out why the delivery failed. I just hope i dont start getting charged for re-deliveries or worse still, someone hangs on to the parcel.
S
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Rank: Amateur level 2 Groups: Registered
Joined: 10/12/2013 Posts: 46 Points: 144 Location: London
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Just had this months email
Dear Mr ..........
We are pleased to confirm that your next set of components will be despatched within 48 hours. You should receive these within 14 days.
Your next set-up instructions needed for your model's assembly are available to download. Please click on the following link and use your username and password previously supplied to access them.
How are you progressing, we'd love to hear. You can share with us and other modellers your experiences on our forum.
Don't forget, we have a wide range of tools to help you with the build, please visit our online store here.
Happy modelling
ModelSpace
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 Rank: Pro  Groups: Registered
Joined: 23/07/2013 Posts: 120 Points: 336 Location: Brisbane Australia
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So can someone tell me about the link you mentioned to download your setup instructions? I've not gone down the subscription road but chosen to buy through my Newsagent weekly. So what is this that you get to download and is it available to us all. Chasecar
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Rank: Amateur level 2 Groups: Registered
Joined: 10/12/2013 Posts: 46 Points: 144 Location: London
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Each month you get an email with a link to that months build instructions
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 Rank: Elite  Groups: registriert, Registered Joined: 20/03/2011 Posts: 2,356 Points: 7,122 Location: UK
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Chasecar wrote:So can someone tell me about the link you mentioned to download your setup instructions?
I've not gone down the subscription road but chosen to buy through my Newsagent weekly. So what is this that you get to download and is it available to us all. If you are getting your subscription through your newsagents then you will not get an email with the link to the downloads as you will have the magazines. Download instructions are only available to those who subscribe online Regards Spencer
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Rank: Elite Groups: registriert, Registered Joined: 20/03/2011 Posts: 2,356 Points: 7,122 Location: UK
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Chasecar wrote:So can someone tell me about the link you mentioned to download your setup instructions?
I've not gone down the subscription road but chosen to buy through my Newsagent weekly. So what is this that you get to download and is it available to us all. If you are getting your subscription through your newsagents then you will not get an email with the link to the downloads as you will have the magazines. Download instructions are only available to those who subscribe online Regards Spencer
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US
