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 Rank: Beginner Level 1  Groups: Registered
Joined: 26/04/2014 Posts: 9 Points: 17 Location: USA
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Im building my Victory. Im on pack 5 and BOOM. im missing some parts. Ok so no biggie. I call the usa guys. they tell me no problem we will ship you out new packs. Over a month later and im still waiting. What is taking so long. Im waiting on these parts to go to next step. I have called 3 times and they still have not shipped them. I mean WTF?? Don't they keep spare packs? And if not maybe you SHOULD. To me this is very bad business.
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 Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Sorry to hear of your problems. I've passed your remarks on to the US team
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 Rank: Pro   Groups: Registered, Official Builds Joined: 10/02/2012 Posts: 475 Points: 1,237
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Hi There, If you would PM me your subscription details, I'll pass them on. I apologize for the trouble you are having! I'm the US forums support team member, BTW. Thanks! Mark Tired, Old, and Cranky!
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 Rank: Beginner Level 2  Groups: Registered
Joined: 02/07/2014 Posts: 16 Points: 38 Location: florida
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I am in the same situation. I have been waiting over a month now to get my next order. Im on the third month subscription. My Victory has been sitting on the desk waiting to be planked. It depresses me every time I see it. I've talked to customer service a couple time, and they still cant tell me when my order will be shipped. I am curios to see if the 4th month order will be held up too.
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 Rank: Beginner Level 1  Groups: Registered
Joined: 26/04/2014 Posts: 9 Points: 17 Location: USA
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BKELLEY wrote:I am in the same situation. I have been waiting over a month now to get my next order. Im on the third month subscription. My Victory has been sitting on the desk waiting to be planked. It depresses me every time I see it. I've talked to customer service a couple time, and they still cant tell me when my order will be shipped. I am curios to see if the 4th month order will be held up too. I just got the whole ship at onces so I didn't have to do this waiting. Guess I was wrong
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 Rank: Amateur Level 1   Groups: Registered
Joined: 17/07/2014 Posts: 34 Points: 104 Location: United States Pennsylvania
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Consider yourself lucky. I'm building the San Filipe on the 6 month plan started in July. The first delivery was missing half of the month 1 package and took 3 weeks to get resolved. My 2nd delivery was missing the entire month 3 package as it was instead filled with a repeat of month 2 material. Three weeks later the replacement month 3 package arrived and again contained only month 2 material. Instructions for month 3 and 4 were missing as well and included month 5 and 6 instructions instead, so I'm still unable to determine if the month 4 materials are complete. I'm still waiting for the month 4 instructions. Talked to customer service several times and asked for a supervisor to call me. I'm still waiting for that call.
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