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What takes them over a month?? Options
_Drittz_
#1 Posted : 18 September 2014 20:36:12

Rank: Beginner Level 1
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Joined: 26/04/2014
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Location: USA
Im building my Victory. Im on pack 5 and BOOM. im missing some parts. Ok so no biggie. I call the usa guys. they tell me no problem we will ship you out new packs. Over a month later and im still waiting. What is taking so long. Im waiting on these parts to go to next step. I have called 3 times and they still have not shipped them. I mean WTF?? Don't they keep spare packs? And if not maybe you SHOULD. To me this is very bad business. Angry
Tomick
#2 Posted : 18 September 2014 20:46:55

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Joined: 24/08/2009
Posts: 48,827
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Sorry to hear of your problems. I've passed your remarks on to the US team
experten
#3 Posted : 18 September 2014 23:03:57

Rank: Pro
Build-Diary Medal: Build-Diary Medal of HonourRed Medal: Red Medal
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Joined: 10/02/2012
Posts: 475
Points: 1,237
Hi There,

If you would PM me your subscription details, I'll pass them on. I apologize for the trouble you are having!

I'm the US forums support team member, BTW.

Thanks!

Mark
Tired, Old, and Cranky!
BKELLEY
#4 Posted : 19 September 2014 14:02:49

Rank: Beginner Level 2
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Joined: 02/07/2014
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Location: florida
I am in the same situation. I have been waiting over a month now to get my next order. Im on the third month subscription. My Victory has been sitting on the desk waiting to be planked. It depresses me every time I see it. I've talked to customer service a couple time, and they still cant tell me when my order will be shipped. I am curios to see if the 4th month order will be held up too.
_Drittz_
#5 Posted : 19 September 2014 14:51:41

Rank: Beginner Level 1
Build-Diary Medal: Build-Diary Medal of Honour
Groups: Registered

Joined: 26/04/2014
Posts: 9
Points: 17
Location: USA
BKELLEY wrote:
I am in the same situation. I have been waiting over a month now to get my next order. Im on the third month subscription. My Victory has been sitting on the desk waiting to be planked. It depresses me every time I see it. I've talked to customer service a couple time, and they still cant tell me when my order will be shipped. I am curios to see if the 4th month order will be held up too.



I just got the whole ship at onces so I didn't have to do this waiting. Guess I was wrong
Billy
#6 Posted : 19 September 2014 17:24:44

Rank: Amateur Level 1

Red Medal: Red Medal
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Joined: 17/07/2014
Posts: 34
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Location: United States Pennsylvania
Consider yourself lucky. I'm building the San Filipe on the 6 month plan started in July. The first delivery was missing half of the month 1 package and took 3 weeks to get resolved. My 2nd delivery was missing the entire month 3 package as it was instead filled with a repeat of month 2 material. Three weeks later the replacement month 3 package arrived and again contained only month 2 material. Instructions for month 3 and 4 were missing as well and included month 5 and 6 instructions instead, so I'm still unable to determine if the month 4 materials are complete. I'm still waiting for the month 4 instructions. Talked to customer service several times and asked for a supervisor to call me. I'm still waiting for that call.
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