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any subscribers? Options
Hans
#161 Posted : 08 September 2014 16:05:54

Rank: Master

Active Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsBuild-Diary Medal: Build-Diary Medal of HonourRed Medal: Red Medal
Groups: Registered

Joined: 30/03/2011
Posts: 1,344
Points: 4,079
Location: Bryanston, Johannesburg. RSA
Hello Andre
2 months is not good at all. Customer service should be able to tell you why there is a delay. Maybe you should try and escalate the problem to one of their managers if they do not give you a satisfactory answer. It is not uncommon to wait but they normally tell you why. If you still have no joy PM admin with your account number, let them assist you.
Rgds, Hans
"It's okay to make mistakes. mistakes are our teachers - they help us to to learn, even if it is painfully"
Current Build:
Endeavour Cross section,D51
Completed: HMS Victory
Under the bench: Endeavour x 2,Sovereign of the Seas, Akagi and The Black Pearl!HMS Victory Cross Section
AndreZS1AZ
#162 Posted : 10 September 2014 14:46:04

Rank: Pro

Build-Diary Medal: Build-Diary Medal of Honour
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Joined: 26/05/2014
Posts: 206
Points: 621
Location: Swellendam, RSA
Hi all, well, it seems that I must eat humble pie. I contacted customer service on Monday and they told me that the parts are on their way, so it looks like everything is under control. I went and fetched the parcel today at lunch time so I can now do a little bit of buildingBigGrin I will be sending them an e-mail to try and find an answer to the big delay that I had and possibly find out when I should be expecting the next lot. One mistake that I found was that issue 10 gives instructions for fitting the RH tyre and not fitting the stickers to the helmet, but that is not the end of the world.
It's not the fall that kills you, it's the sudden stop

Building: Bismark, 2.5m wingspan glider
Willie85
#163 Posted : 25 September 2014 08:02:05

Rank: Beginner Level 2


Groups: Registered

Joined: 11/08/2014
Posts: 14
Points: 42
Location: Pretoria
I have registered in August and still haven't received anything, apparently the post office in SA is on strike. Its now been more then 2 months while they stated 'You can sit back, relax and wait for your delivery which will be with you within 28 days'. Cursing
From South Africa
Building-
RB7
AndreZS1AZ
#164 Posted : 25 September 2014 16:40:38

Rank: Pro

Build-Diary Medal: Build-Diary Medal of Honour
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Joined: 26/05/2014
Posts: 206
Points: 621
Location: Swellendam, RSA
Hi Willie. I waited 2 months+ for my 3rd delivery, check my posts. The parts will come so be patient. I ordered some boat parts from overseas and I hope that the PO will deliver.
It's not the fall that kills you, it's the sudden stop

Building: Bismark, 2.5m wingspan glider
sparrowtwin
#165 Posted : 30 September 2014 15:11:01

Rank: Amateur Level 1

Build-Diary Medal: Build-Diary Medal of Honour
Groups: Registered

Joined: 20/05/2014
Posts: 33
Points: 105
Location: Pieternaritzburg, RSA
Did anyone notice that the magazine printed the same assembly (for right front wheel) twice?
sparrowtwin attached the following image(s):
IMG_2283.JPG
IMG_2282.JPG
Life is precious...waste it wisely!
f1fanatic
#166 Posted : 02 October 2014 07:54:34

Rank: Amateur level 2

Groups: Registered

Joined: 15/08/2014
Posts: 47
Points: 141
Just received the following email from Jacklin -

Dear Subscriber.

Once again the post office has embarked on a full-on strike. We have no idea how long this will last.

It’s really frustrating as we would love for you to receive your shipments on time. Please note that once the strike is over you will receive your parcels. We apologise for the inconvenience and would like to ensure you that we are looking for an alternative delivery option going forward.

We thank you for your loyal support and will let you know once this matter has been resolved.

Regards,
Jacklin Enterprises



Looks like the next shipment may take a while Mellow
AndreZS1AZ
#167 Posted : 02 October 2014 11:05:20

Rank: Pro

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Joined: 26/05/2014
Posts: 206
Points: 621
Location: Swellendam, RSA
After speaking to Brett last night, I sent Jacklin an e-mail and this might be their answer going out to all subscribers.
It's not the fall that kills you, it's the sudden stop

Building: Bismark, 2.5m wingspan glider
AndreZS1AZ
#168 Posted : 20 October 2014 19:08:48

Rank: Pro

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Joined: 26/05/2014
Posts: 206
Points: 621
Location: Swellendam, RSA
Still twiddling my thumbs because of the strikeCursing
It's not the fall that kills you, it's the sudden stop

Building: Bismark, 2.5m wingspan glider
f1fanatic
#169 Posted : 24 October 2014 12:11:48

Rank: Amateur level 2

Groups: Registered

Joined: 15/08/2014
Posts: 47
Points: 141
Yeah ditto. This waiting is painful Cursing

At least I started putting my car together up to issue 3.


File Attachment(s):
IMG_6504.JPG (281kb) downloaded 7 time(s).
IMG_6603.JPG (499kb) downloaded 8 time(s).
Andreas
#170 Posted : 26 October 2014 16:50:35

Rank: Pro

Publisher Medal: Featured Build of the MonthActive Service Medal: 500 post active service MedalTurquoise Medal: Turquoise Medal for model making know-how contributionOutstanding Build: An award for an outstanding buildBuild-Diary Medal: Build-Diary Medal of HonourRed Medal: Red Medal
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Joined: 13/03/2012
Posts: 306
Points: 847
Location: Germany
AndreZS1AZ wrote:
Still twiddling my thumbs because of the strikeCursing


Hi Andre

I,m from Germany. My family is living in south Africa,so as my two brother's . I also heard about the strike with the post. Its very sad. My brother is also waiting for his issues for the Rb7,but nothing arrives. He doesnt want to collect the car anymore because sometimes it arrives,and sometimes it dissapears. I collected the rb7 2 times. Tomorrow I am going down too South Africa for a holliday visiting my brother in Brits, and want too surprise him with something he doesn't know.
As you can see down below its a suitcase with 115 issues from the Red bull, and 34 issues from the Hummer H1. I wish you guys best Luck for your issues,an my the strike be finished soon.


Best greetings , or ek wens julle veel geluk dat alles goedgaan met julle issues,en die post ophou met strike

Andreas

Forum Support Team
http://www.model-space.com/de/
birdaj2
#171 Posted : 26 October 2014 17:52:33

Rank: Super-Elite

Publisher Medal: Featured Build of the MonthActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsTurquoise Medal: Turquoise Medal for model making know-how contributionBuild-Diary Medal: Build-Diary Medal of HonourRed Medal: Red Medal
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Joined: 31/05/2010
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Location: Wiltshire
Andreas

Your brother is in for a very nice surprise indeed.Drool

Happy Modelling

BUILDING: Hachette Spitfire Mk 1A, Constructo Mayflower
SUBSCRIPTION COMPLETE (Awaiting building): USS Constitution, Sovereign of the Seas, 1:200 Bismarck (Hachette)
COMPLETED: Porsche 911, E-Type Jaguar, Lam Countach
Andreas
#172 Posted : 26 October 2014 18:29:47

Rank: Pro

Publisher Medal: Featured Build of the MonthActive Service Medal: 500 post active service MedalTurquoise Medal: Turquoise Medal for model making know-how contributionOutstanding Build: An award for an outstanding buildBuild-Diary Medal: Build-Diary Medal of HonourRed Medal: Red Medal
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Joined: 13/03/2012
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Location: Germany
Hi Tony

Thanks a lot! Yes indeed i think he is going to be very happy. It is sad hearing the guys struggling
In south-africa. That,s the reason why i collect the modells two Times.

Best Regards
Andreas

Forum Support Team
http://www.model-space.com/de/
AndreZS1AZ
#173 Posted : 27 October 2014 19:11:03

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Location: Swellendam, RSA
Hi Andreas, welcome to the forum and welcome to South Africa because you will be here by the time that you read this. I wish that I had a brother like you. Well done and I hope that he enjoys the build. Hmm, customs might be a problem, they are full of xxxx as I found out when I came back from China in 2007. Enjoy your stay.
It's not the fall that kills you, it's the sudden stop

Building: Bismark, 2.5m wingspan glider
Andreas
#174 Posted : 05 November 2014 14:32:53

Rank: Pro

Publisher Medal: Featured Build of the MonthActive Service Medal: 500 post active service MedalTurquoise Medal: Turquoise Medal for model making know-how contributionOutstanding Build: An award for an outstanding buildBuild-Diary Medal: Build-Diary Medal of HonourRed Medal: Red Medal
Groups: registriert

Joined: 13/03/2012
Posts: 306
Points: 847
Location: Germany
Hi Andre
Thanks a lot. I am now in Brits and allready visited the Kruger National Park for 4 days. Now were Back ,and little Brother starts building his RB7 and the Hummer. I hope you Guys will get your Issues soon. Today i saw a Postman on his Bike, delivering the Post. I think that is a good sighnBigGrin BigGrin BigGrin. My Brother is going to join the SA-Forum.

Nice greetings from Brits

Andreas
Forum Support Team
http://www.model-space.com/de/
AndreZS1AZ
#175 Posted : 05 November 2014 19:43:02

Rank: Pro

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Location: Swellendam, RSA
Hi Andreas, I am glad that you visited the National Park and we all hope that you are enjoying your stay in South Africa. I think that your brother is very happy with all the parts that you brought him. I would like to have the Hummer instead of the RB7 but it was never offered in South Africa.
It seems that there might be some light at the end of the tunnel for us. Issues have been posted so let's see what arrives.
It's not the fall that kills you, it's the sudden stop

Building: Bismark, 2.5m wingspan glider
sparrowtwin
#176 Posted : 07 November 2014 10:50:09

Rank: Amateur Level 1

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Joined: 20/05/2014
Posts: 33
Points: 105
Location: Pieternaritzburg, RSA
Awesome present to give your brother! He doesn't have to wait.!!!!
Life is precious...waste it wisely!
f1fanatic
#177 Posted : 08 November 2014 07:51:05

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Posts: 47
Points: 141
Yeah wish I could buy issues ahead, patience was never one of my strong points Angry
f1fanatic
#178 Posted : 08 November 2014 09:58:04

Rank: Amateur level 2

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Joined: 15/08/2014
Posts: 47
Points: 141
So I just read that the SA Postal service's board resigned, absolutely not good news at all. Surely Jacklin must come up with an alternative plan here?
AndreZS1AZ
#179 Posted : 20 November 2014 13:47:08

Rank: Pro

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Location: Swellendam, RSA
Happy Days are here againLove I have just received issues 11 - 18 plus the fuel bottle in the post todayLOL This will keep me busy for a day or so and I must still do the stickers on the wings.
It's not the fall that kills you, it's the sudden stop

Building: Bismark, 2.5m wingspan glider
f1fanatic
#180 Posted : 21 November 2014 06:58:41

Rank: Amateur level 2

Groups: Registered

Joined: 15/08/2014
Posts: 47
Points: 141
nice! Lets hope I get mine soon as well. I'm leaving my stickers till the very endBigGrin
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