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Rank: Master Groups: Registered
Joined: 30/03/2011 Posts: 1,344 Points: 4,079 Location: Bryanston, Johannesburg. RSA
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Hello Andre 2 months is not good at all. Customer service should be able to tell you why there is a delay. Maybe you should try and escalate the problem to one of their managers if they do not give you a satisfactory answer. It is not uncommon to wait but they normally tell you why. If you still have no joy PM admin with your account number, let them assist you. Rgds, Hans "It's okay to make mistakes. mistakes are our teachers - they help us to to learn, even if it is painfully" Current Build: Endeavour Cross section,D51 Completed: HMS Victory Under the bench: Endeavour x 2,Sovereign of the Seas, Akagi and The Black Pearl!HMS Victory Cross Section
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Rank: Pro Groups: Registered
Joined: 26/05/2014 Posts: 206 Points: 621 Location: Swellendam, RSA
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Hi all, well, it seems that I must eat humble pie. I contacted customer service on Monday and they told me that the parts are on their way, so it looks like everything is under control. I went and fetched the parcel today at lunch time so I can now do a little bit of building I will be sending them an e-mail to try and find an answer to the big delay that I had and possibly find out when I should be expecting the next lot. One mistake that I found was that issue 10 gives instructions for fitting the RH tyre and not fitting the stickers to the helmet, but that is not the end of the world. It's not the fall that kills you, it's the sudden stop
Building: Bismark, 2.5m wingspan glider
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Rank: Beginner Level 2 Groups: Registered
Joined: 11/08/2014 Posts: 14 Points: 42 Location: Pretoria
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I have registered in August and still haven't received anything, apparently the post office in SA is on strike. Its now been more then 2 months while they stated 'You can sit back, relax and wait for your delivery which will be with you within 28 days'. From South Africa Building- RB7
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Rank: Pro Groups: Registered
Joined: 26/05/2014 Posts: 206 Points: 621 Location: Swellendam, RSA
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Hi Willie. I waited 2 months+ for my 3rd delivery, check my posts. The parts will come so be patient. I ordered some boat parts from overseas and I hope that the PO will deliver. It's not the fall that kills you, it's the sudden stop
Building: Bismark, 2.5m wingspan glider
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Rank: Amateur Level 1 Groups: Registered
Joined: 20/05/2014 Posts: 33 Points: 105 Location: Pieternaritzburg, RSA
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Did anyone notice that the magazine printed the same assembly (for right front wheel) twice? sparrowtwin attached the following image(s): Life is precious...waste it wisely!
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Rank: Amateur level 2 Groups: Registered
Joined: 15/08/2014 Posts: 47 Points: 141
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Just received the following email from Jacklin - Dear Subscriber.
Once again the post office has embarked on a full-on strike. We have no idea how long this will last.
It’s really frustrating as we would love for you to receive your shipments on time. Please note that once the strike is over you will receive your parcels. We apologise for the inconvenience and would like to ensure you that we are looking for an alternative delivery option going forward.
We thank you for your loyal support and will let you know once this matter has been resolved.
Regards, Jacklin Enterprises Looks like the next shipment may take a while
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Rank: Pro Groups: Registered
Joined: 26/05/2014 Posts: 206 Points: 621 Location: Swellendam, RSA
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After speaking to Brett last night, I sent Jacklin an e-mail and this might be their answer going out to all subscribers. It's not the fall that kills you, it's the sudden stop
Building: Bismark, 2.5m wingspan glider
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Rank: Pro Groups: Registered
Joined: 26/05/2014 Posts: 206 Points: 621 Location: Swellendam, RSA
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Still twiddling my thumbs because of the strike It's not the fall that kills you, it's the sudden stop
Building: Bismark, 2.5m wingspan glider
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Rank: Amateur level 2 Groups: Registered
Joined: 15/08/2014 Posts: 47 Points: 141
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Yeah ditto. This waiting is painful At least I started putting my car together up to issue 3.
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Rank: Pro Groups: registriert
Joined: 13/03/2012 Posts: 306 Points: 847 Location: Germany
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AndreZS1AZ wrote:Still twiddling my thumbs because of the strike Hi Andre I,m from Germany. My family is living in south Africa,so as my two brother's . I also heard about the strike with the post. Its very sad. My brother is also waiting for his issues for the Rb7,but nothing arrives. He doesnt want to collect the car anymore because sometimes it arrives,and sometimes it dissapears. I collected the rb7 2 times. Tomorrow I am going down too South Africa for a holliday visiting my brother in Brits, and want too surprise him with something he doesn't know. As you can see down below its a suitcase with 115 issues from the Red bull, and 34 issues from the Hummer H1. I wish you guys best Luck for your issues,an my the strike be finished soon. Best greetings , or ek wens julle veel geluk dat alles goedgaan met julle issues,en die post ophou met strike Andreas Forum Support Team http://www.model-space.com/de/
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Rank: Super-Elite Groups: Registered
Joined: 31/05/2010 Posts: 5,679 Points: 17,011 Location: Wiltshire
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Andreas Your brother is in for a very nice surprise indeed. Happy Modelling
BUILDING: Hachette Spitfire Mk 1A, Constructo Mayflower SUBSCRIPTION COMPLETE (Awaiting building): USS Constitution, Sovereign of the Seas, 1:200 Bismarck (Hachette) COMPLETED: Porsche 911, E-Type Jaguar, Lam Countach
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Rank: Pro Groups: registriert
Joined: 13/03/2012 Posts: 306 Points: 847 Location: Germany
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Hi Tony Thanks a lot! Yes indeed i think he is going to be very happy. It is sad hearing the guys struggling In south-africa. That,s the reason why i collect the modells two Times. Best Regards Andreas Forum Support Team http://www.model-space.com/de/
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Rank: Pro Groups: Registered
Joined: 26/05/2014 Posts: 206 Points: 621 Location: Swellendam, RSA
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Hi Andreas, welcome to the forum and welcome to South Africa because you will be here by the time that you read this. I wish that I had a brother like you. Well done and I hope that he enjoys the build. Hmm, customs might be a problem, they are full of xxxx as I found out when I came back from China in 2007. Enjoy your stay. It's not the fall that kills you, it's the sudden stop
Building: Bismark, 2.5m wingspan glider
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Rank: Pro Groups: registriert
Joined: 13/03/2012 Posts: 306 Points: 847 Location: Germany
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Hi Andre Thanks a lot. I am now in Brits and allready visited the Kruger National Park for 4 days. Now were Back ,and little Brother starts building his RB7 and the Hummer. I hope you Guys will get your Issues soon. Today i saw a Postman on his Bike, delivering the Post. I think that is a good sighn . My Brother is going to join the SA-Forum. Nice greetings from Brits Andreas Forum Support Team http://www.model-space.com/de/
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Rank: Pro Groups: Registered
Joined: 26/05/2014 Posts: 206 Points: 621 Location: Swellendam, RSA
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Hi Andreas, I am glad that you visited the National Park and we all hope that you are enjoying your stay in South Africa. I think that your brother is very happy with all the parts that you brought him. I would like to have the Hummer instead of the RB7 but it was never offered in South Africa. It seems that there might be some light at the end of the tunnel for us. Issues have been posted so let's see what arrives. It's not the fall that kills you, it's the sudden stop
Building: Bismark, 2.5m wingspan glider
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Rank: Amateur Level 1 Groups: Registered
Joined: 20/05/2014 Posts: 33 Points: 105 Location: Pieternaritzburg, RSA
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Awesome present to give your brother! He doesn't have to wait.!!!! Life is precious...waste it wisely!
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Rank: Amateur level 2 Groups: Registered
Joined: 15/08/2014 Posts: 47 Points: 141
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Yeah wish I could buy issues ahead, patience was never one of my strong points
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Rank: Amateur level 2 Groups: Registered
Joined: 15/08/2014 Posts: 47 Points: 141
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So I just read that the SA Postal service's board resigned, absolutely not good news at all. Surely Jacklin must come up with an alternative plan here?
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Rank: Pro Groups: Registered
Joined: 26/05/2014 Posts: 206 Points: 621 Location: Swellendam, RSA
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Happy Days are here again I have just received issues 11 - 18 plus the fuel bottle in the post today This will keep me busy for a day or so and I must still do the stickers on the wings. It's not the fall that kills you, it's the sudden stop
Building: Bismark, 2.5m wingspan glider
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Rank: Amateur level 2 Groups: Registered
Joined: 15/08/2014 Posts: 47 Points: 141
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nice! Lets hope I get mine soon as well. I'm leaving my stickers till the very end
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