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 Rank: Elite        Groups: registriert, Registered Joined: 20/03/2011 Posts: 2,356 Points: 7,122 Location: UK
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ian2014 wrote:Thanks warthog see what u mean now type error lol Easily done mate  its that pure air down there that I miss that does it  Spence
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 Rank: Pro Groups: Registered
Joined: 27/06/2014 Posts: 393 Points: 1,104 Location: st austell
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I bet u miss the beaches and sea air. Facebook-model maker
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Rank: Pro Groups: Registered
Joined: 01/07/2011 Posts: 383 Points: 1,194 Location: Birmingham
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I've just received my replacement pack 9 but again its got magazine 4 in the pack. Anyone had any success in getting the correct magazine?
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 Rank: Master Groups: Registered
Joined: 26/04/2014 Posts: 1,298 Points: 3,800 Location: Essex
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I hope they get this sorted soon as I am due pack 9 this month. Senna mclaren mp4/4 build complete mp4/4 build http://forum.model-space...spx?g=posts&t=12029
Dodge charger build complete https://forum.deagostini....1686229545.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)&__utmv=-&__utmk=9709046
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Rank: Pro Groups: Registered
Joined: 01/07/2011 Posts: 383 Points: 1,194 Location: Birmingham
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Any ideas Tomick on what we can do to get hold of the illusive magazine 9 without getting another load of parts?
People are already selling their pack 9 parts on ebay
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Have flagged this up to DeAgostini for a second time to investigate.
If its just the pack 09 instructions you want, send me a PM with your email ad and I'll gladly oblige
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Rank: Master Groups: Registered
Joined: 26/04/2014 Posts: 1,298 Points: 3,800 Location: Essex
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I'll do that tomick if I get sent the wrong one. cheers Senna mclaren mp4/4 build complete mp4/4 build http://forum.model-space...spx?g=posts&t=12029
Dodge charger build complete https://forum.deagostini....1686229545.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)&__utmv=-&__utmk=9709046
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Rank: Pro Groups: Registered
Joined: 01/07/2011 Posts: 383 Points: 1,194 Location: Birmingham
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Tomick wrote:Have flagged this up to DeAgostini for a second time to investigate.
If its just the pack 09 instructions you want, send me a PM with your email ad and I'll gladly oblige Cheers Tomick, You've sent me the instructions already but i do want the magazine as well.
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 Rank: Beginner Level 1 Groups: Registered
Joined: 09/05/2014 Posts: 9 Points: 27 Location: Bristol
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I have been waiting for 2 months to be contacted by customer services!! I need to change my payment method but no one is contacting me!! I cant believe there is no option to control it yourselve through "my account" or is there? I have made several reminders about the issue but the only reply to say some one will contact you! I am yet to receive pack 9 but i hope i receive the correct one as i really don't want to go through customer services again! 
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Why not just give them a call and will be done instantly
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Rank: Beginner Level 1 Groups: Registered
Joined: 09/05/2014 Posts: 9 Points: 27 Location: Bristol
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I had a look and there is no phone number on the website!?
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benny03 wrote:I had a look and there is no phone number on the website!? All the contact numbers are on the web site - see link below http://shop.deagostini.co.uk/contact-details
also this is a helpful page http://shop.deagostini.c...k/general-questions-faq
hope that helps Jase “Whenever you find yourself on the side of the majority, it is time to pause and reflect.”
-Mark Twain
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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All contact numbers are noted in the Customer Account section of the forum, MP4/4 is: 0845 1489 250/251
http://forum.model-space...t.aspx?g=posts&t=94
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Rank: Beginner Level 1 Groups: Registered
Joined: 09/05/2014 Posts: 9 Points: 27 Location: Bristol
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thanks for the number. when I click on contact us it just comes up with the form to fill out for them to get back to me, no number is displayed.
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Rank: Master Groups: Registered
Joined: 26/04/2014 Posts: 1,298 Points: 3,800 Location: Essex
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they have obviously sorted it as I got pack 9 today and it had the right book. Senna mclaren mp4/4 build complete mp4/4 build http://forum.model-space...spx?g=posts&t=12029
Dodge charger build complete https://forum.deagostini....1686229545.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)&__utmv=-&__utmk=9709046
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Rank: Pro Groups: Registered
Joined: 01/07/2011 Posts: 383 Points: 1,194 Location: Birmingham
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Any news on how to obtain magazine 9 if we haven't received it?
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Customer Services should be able to organise this.
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Rank: Pro Groups: Registered
Joined: 01/07/2011 Posts: 383 Points: 1,194 Location: Birmingham
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Tomick wrote:Customer Services should be able to organise this. Cheers Tomick, I'll give them a call, hopefully they will just send the magazine as i don't need a 3rd set of parts!
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