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 Rank: Pro    Groups: Registered
Joined: 03/02/2015 Posts: 457 Points: 1,389 Location: Crawley, W.Sx, UK
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Hello all
I was sent pack 1 which I found had a defective part, but replacement
was sent. Then pack two arrived,I found one part badly warped and one part
snapped. All replaced, and then pack 3 arrived yesterday with a view to start construction this evening and to my horror
the main part was snapped in half with a small section broken off.
So at the moment I've had packs 1,2 & 3 replaced and only managed
to construct pack 1 in 3 months.
Has anyone else suffered this fate?
I've contacted DeAgostini so hopefully these issues can be rectified.
Regards.
Alan
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Rank: Administration      Groups: Registered, Forum Support Team, Administrators, Global Forum Support Team, Moderator, Official Builds Joined: 09/11/2012 Posts: 8,411 Points: 24,324 Location: East midlands
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HI Alan,  Sorry to hear of your problems with deliveries. When the Spitfire started, there was a similar issue. This was sorted by using boxes to dispatch the parts. Hope you get sorted soon. Regards delboy271155 (Derek) COME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"
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Rank: Pro Groups: Registered
Joined: 03/02/2015 Posts: 457 Points: 1,389 Location: Crawley, W.Sx, UK
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Good morning Derek
I did receive packs 1 & 2 in boxes, and thereafter padded envelopes.
I'm sure this is where the problem lies.
Are padded envelopes the norm now?
Regards
Alan
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 Rank: Elite Groups: Registered
Joined: 13/02/2011 Posts: 2,239 Points: 6,837 Location: East Sussex
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Hi Alan, I did have a few issues at the start of the build but were soon over come by placing parts loose in over sized boxes, this is how they are dispatched now with no problem. Hope this is helpful to you. Regards Trev. Work in progress: Tombstone (Scratch) - San Francisco 2. -The Mayflower ( scratch by plan).
OcCre- Santa-Maria (Kit).
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Rank: Pro Groups: Registered
Joined: 03/02/2015 Posts: 457 Points: 1,389 Location: Crawley, W.Sx, UK
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Hello Trev
I hope this is what happens, I'm really keen to build-I've got a pile of ply and can't do anything with it!
I'm sure it will be resolved soon.
Thanks
Alan
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Rank: Pro Groups: Registered
Joined: 03/02/2015 Posts: 457 Points: 1,389 Location: Crawley, W.Sx, UK
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Hello all
Have now received most of the replacement parts and pleased to say the build is going well.
All I'm waiting for now is a replacement spar (pack 3) so I can continue with the wing construction.
Roll on May!
Think I might be well and truly hooked!
Cheers.
Alan
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