I recieved an e-mail from deag yesterday asking if i wanted to subscribe to their new ship "the yamamoto" or somthing like that, what a joke, they cant even get this one right. ive been quite lucky up till now as i have not had any hassle with them but have seen all the posts from other subscribers about their hassles. i think this will be the main topic of disscussion on this forum until the build is finished unless deag get their act together which, judging by past performance is unlikely to happen. customer service just fob us off with tall stories about the mail being at fault, but surely even if the post office cocked up i doubt very much it would be to this extent and all with the mail from deag. i think deag will constantly cock up and therefore ruin the build as i have been told by deag that any replacments for lost parts will not be sent out for 28 days which will mix up parts. e.g you will have parts 23, 24, 25, 26, but will not have parts 19, 20, 21, 22 due to non delivery and having to wait 28 days for replacements. If this happens a couple of times we could find ourselves about 3yrs behind tomicks build i am therfore cancelling my subscription and wishing you all the best with your builds and deags customer service because i think you are going to need it.

CUSTOMER SERVICES/ADMIN.

I think this has come to a head now don't you think????????

Please give us all some kind of information. Surely you realise that tempers are running high and people will no longer accept this poor level of service.

Cards on the table please Deagostini!!!!!!!!!!!!

Berkeley.

Many thanks admin,hopefully you will kick some sense of urgency into dispatch because they sure do need it!!

Thanks for info Admin. The majority of people on this forum know it's not your fault we're having problems with dispatches and such like, but you're the only deag contact we have. Customer Services are a complete waste of space. There must be someone in charge at Deag that can make the decision to either change the company that packs and dispatches customers orders, or stick a bloody great rocket up their rear ends. I worked for a print finishers (I presume Deag use a print finishers) and we lost a few contracts because we did not fulfil the customers wishes.

Please, ask your bosses to sort this out for us. Thanks.

If you had actually read the post where I stated that I was getting my Issues from the newsagent, you will have read that I am ALSO subscribing to the Victory. So I have a right to comment on subscription problems.

I have since checked my posts and I posted the comment where I was subscribing in Ask Admin - Subscribers v Newsagents. Apologies.

Hi Jase,
I agree with you, as soon as the BMW`s leave the forum the better (ladyers Moaners and Whingers)I just ignore all negatives, and get on with my build,with like minded people like yourself.
Thank you for all your help.
MWG