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 Rank: Semi-Pro Level 1  Groups: Registered
Joined: 05/04/2010 Posts: 52 Points: 167 Location: Scotland
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Money taken out of account on the 3rd, account says latest issues posted on the 3rd, still not recieved them, annoyed 
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 Rank: Beginner Level 2  Groups: Registered
Joined: 16/04/2010 Posts: 16 Points: 32 Location: bebington wirral
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wow seems to be a lot of peed off people hope de agostini are takeing note .orded issue 6 over over 2 years ago still wating (weeks) :) "The artist is nothing without the gift, but the gift is nothing without work." regards bob
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 Rank: Vice-Master  Groups: Registered
Joined: 20/04/2010 Posts: 545 Points: 1,536 Location: lossiemouth
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Trotsky wrote:Am ~I missing something here...what is the point about having some sort of advantage because you pay online or by DD and wait a month between deliveries ...ie your a subscriber...I collect mine from my newsagent weekly next week I will get issue 24 the week after 25 I go to the shop pay my money weekly ie I subscribe on a weekly basis I will allways be ahead of those that get issues on a monthly basis...and I make no appologies for it...think about it they are sent out to shops and any not sold are returned to De Ag to supply postal subscribers...this is buisness the concept of loyalty either by you to De Ag or vica versa is meaningless ...it would be great if it were different if we still lived in a time when loyalty was a concept in buisness ..but alas we do not I have two bank accounts one that was opened with The State Bank of South Australia in 1952 the other in this country when I moved here 27 years ago neither of them give a stuff about my account make a small mistake and they will cane you for it Everything that happens with this build is about money it's not about staff being lazy the post office stuffing up ...if issues are sent out late there is a financial reason for it...having said all this I have enjoyed doing this so much I have leared ne skills from others learned to look at problems with this build in a different way get input from people all over the country from jordie land from welsh wales from scotland to cornwall...I ish somebody would wave a magic wand and fix all the problems,but it aint gonna happen folks...I understand some of us cant get to shops as easily as others and Iam not sure how to address that but for the majority..."look up the writing is on the wall" longest wait I get is sometimes they are on thursday instead of wednesday ..the solution is in your hands . the shop only recived the amount they require you have to order from shops anny extra in the shops is people stop buying them and the shop hase to pay for them if not sold that is what a news agent told me how shops get thiers ouicker betties me deag makes more money out of subcribers as they dont have to pay the shops commision they still have to the transport to the shops dont know if they pay because the arive with the daily papers so where the send back
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 Rank: Elite      Groups: Registered
Joined: 22/03/2010 Posts: 2,065 Points: 6,295 Location: Gorleston-on-sea
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I had to enter a contract with my newsagent and paid £25 up front as a sort of insurance should I default I think? My issues have been there every week, except for issue 23 last Wednesday? I am told by the newsagent that they would contact the distributor (Mernzies) concerning my missing issue, but reading through all the complaints about late deliveries, I am wondering about where the fault lies...I reckon that tomorrow being (Monday) and the beginning of the working week, we shall have some answers?   Current Builds: Deagostini HMS Victory: Deagostini HMS Sovereign of the seas. Completed Builds: Del Prado: HMAS Bounty: Hachette: RMS Titanic: Del Prado: Cutty Sark...
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 Rank: Pro Groups: Registered
Joined: 30/03/2010 Posts: 126 Points: 335 Location: Bradford West Yorks
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After all the problems with issues 19-22 I contacted my newsagent with ref to packing in my subscription and getting it on a weekly basis from him and he made a phone call to the distribution centre to see about issue 23 and was told it had been delayed but would be in the shops next wednesday 15th 
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Rank: Elite Groups: Registered
Joined: 22/03/2010 Posts: 2,065 Points: 6,295 Location: Gorleston-on-sea
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yorkieboy1 wrote:After all the problems with issues 19-22 I contacted my newsagent with ref to packing in my subscription and getting it on a weekly basis from him and he made a phone call to the distribution centre to see about issue 23 and was told it had been delayed but would be in the shops next wednesday 15th You should get issue 24 at the same time because that is when my issue 24 is due...  Current Builds: Deagostini HMS Victory: Deagostini HMS Sovereign of the seas. Completed Builds: Del Prado: HMAS Bounty: Hachette: RMS Titanic: Del Prado: Cutty Sark...
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Rank: Pro  Groups: Registered
Joined: 06/05/2010 Posts: 233 Points: 708 Location: Leigh on Sea
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I collected issue 23 from my newsagent last wednesday 8th of Sept. H.M.S Victory
H.M.S Victory X Section
H.M.S Surprise under the bench
D-51
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Rank: Beginner Level 3  Groups: Registered
Joined: 18/06/2010 Posts: 21 Points: 49 Location: Tamworth
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I got back yesterday (11th) from 2 week's holiday, having changed my delivery address to my parent's house so they would get my issues 19 - 22 while I was away. As you can guess, nothing. Now, my parents are leaving on holiday at the end of the week, and it's too late to change the delivery address again...so it'll end up sent back to DeAg I reckon... Wibble wibble wibble !!!! BTW, on another note - I was in Cornwall for the Holibags, and went looking for the Model Shop at Gull Rock....has anyone ever managed to find it, cos I couldn't! Rock Pig don't like Disco, Rock Pig don't like Dance, Rock Pig don't like Ambient, Rock Pig don't like Trance. Rock Pig don't like R&B, Rock Pig don't like Soul, Rock Pig just likes Heavy-Duty Bad-Ass ROCK'N'ROLL
To be is to do Socrates
To do is to be Sartre
Do be do be do Sinatra
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Rank: Beginner Level 3 Groups: Registered
Joined: 18/06/2010 Posts: 21 Points: 49 Location: Tamworth
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Ah, that'd be it then...  Thought I must have overdone it on the Scrumpy or something Actually, I did that anyway thinking about it  Rock Pig don't like Disco, Rock Pig don't like Dance, Rock Pig don't like Ambient, Rock Pig don't like Trance. Rock Pig don't like R&B, Rock Pig don't like Soul, Rock Pig just likes Heavy-Duty Bad-Ass ROCK'N'ROLL
To be is to do Socrates
To do is to be Sartre
Do be do be do Sinatra
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Rock Pig wrote:Ah, that'd be it then... Thought I must have overdone it on the Scrumpy or something Actually, I did that anyway thinking about it Good stuff aint it!!!!! Went on a tasting and lost the camp site!!!
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Rank: Pro  Groups: Registered
Joined: 22/03/2010 Posts: 369 Points: 1,150 Location: Broadstairs
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Still waiting for my latest issues as well, that's the 1st time I have had to wait this long. Also waiting for another issue 8 because I had a duplication of rib 20b instead of the rib 21b. I thought about using it but they are different in length and do quite meet the keel in the same way, have requested it twice, admin once again had confirmed despatch of both???? but am still waiting.
TIS
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Rank: Elite Groups: Registered
Joined: 22/03/2010 Posts: 2,065 Points: 6,295 Location: Gorleston-on-sea
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Just a point of interest Jack, on your postings you have your build mentioned in red...i,e black pearl...I am not computer savvy as Jack sparrow would put it How do you go about adding your builds to your profile mate please... Much obliged... Current Builds: Deagostini HMS Victory: Deagostini HMS Sovereign of the seas. Completed Builds: Del Prado: HMAS Bounty: Hachette: RMS Titanic: Del Prado: Cutty Sark...
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Rank: Pro  Groups: Registered
Joined: 22/03/2010 Posts: 236 Points: 709 Location: Falkirk
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jonny7england wrote:Just a point of interest Jack, on your postings you have your build mentioned in red...i,e black pearl...I am not computer savvy as Jack sparrow would put it How do you go about adding your builds to your profile mate please... Much obliged... John, Click on the "My Profile" link near the top right of your page. Once you`ve done that click on the "Signature" link on the left hand side near the bottom of the page. Once done just type any text you want to have at the bottom of all your posts, you only need to so this once. It'll also change any past posts that you've already posted. Regards,
David
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Rank: Elite Groups: Registered
Joined: 22/03/2010 Posts: 2,065 Points: 6,295 Location: Gorleston-on-sea
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Cheer David, thanks very much for the info, now I can add my builds, thanks again mate...  Current Builds: Deagostini HMS Victory: Deagostini HMS Sovereign of the seas. Completed Builds: Del Prado: HMAS Bounty: Hachette: RMS Titanic: Del Prado: Cutty Sark...
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Rank: Beginner Level 3 Groups: Registered
Joined: 21/07/2010 Posts: 25 Points: 80 Location: Portsmouth
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Deagostini has appeared on Watchdog for exactly the same reasons a couple of years ago, poor customer service, late/ missing deliveries etc etc. I also cancelled a previous subscription with them around 5 or 6 years ago, again for the same reasons, only at that time instead of waiting for the delivery before taking money, the deliveries got so far behind that they were taking money out of my account for deliveries that had not even been received yet. It ruined the whole series that I was subscribed to, and i decided eventually enough was enough and cut my losses and cancelled, meaning that everything I had already spent on the partwork was wasted. I really wanted to do this build, and had really hoped that Deag had changed it's attitude towards the customers that keep them in business, but obviously that is not the case. The postman has just delivered today's mail, and still no sign of my issues 18 - 21 which apparently were despatched on 3rd Sep.
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Rank: Pro  Groups: Registered
Joined: 18/03/2010 Posts: 121 Points: 359 Location: Waterlooville, Portsmouth. The home of HMS Victory.
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I thought I would just add this statement from Marco Drago the President of DeAgostini.
We believe that running a business means creating value. At the De Agostini group, we create value by focusing on the quality of our staff and our processes, and by turning ideas into innovative products and services.
At the start of the new millennium, the group boosted its growth and investment activities by diversifying its operations and engaging in further international expansion.
Always keen to seize the opportunities offered by evolving markets, De Agostini has, by combining tradition and innovation, successfully expanded and reinvented itself while at the same time staying true to the founding principles of a family business.
The results achieved in publishing, media and communication, games and services, and alternative investments mean that today the group is one of the biggest family-owned businesses in Italy and internationally.
Corporate governance rules give operational autonomy to the group’s sub-holdings, which were created to nurture each individual sector of activity, manage the various markets and identify areas for development. The holding company, De Agostini SpA, meanwhile, is responsible for directing and coordinating the subsidiaries.
Within the group, in spite of our strong family roots, the handover to the next generation is always based on merit, and on cultural and professional requirements that, if met, ensure that our managers are always fully aware of their responsibilities with respect to the company.
Our key strategy is to invest in activities which, by size and geographical diversification, allow us to maintain a sustainable competitive advantage that translates into strong financial performance.
Today, our plan is to consolidate our current portfolio of activities, while at the same time focusing on a sound financial structure, targeted expansion in areas where we can achieve excellence, investment using a total return approach, and full transparency towards all our stakeholders.
Marco Drago
President De Agostini S.p.A.
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 Rank: Super-Elite   Groups: Registered
Joined: 04/04/2010 Posts: 3,955 Points: 11,809 Location: uk
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so paul they are arrogant as well as unprofessional,that say's to me :take there money and run to the next idiot,and so on.that way we expand,and we are so rich we can do what we like,like maybe bribe belisconi then no one can touch us. Current builds: SotS, USS Consitution, San Felipe, D51 loco, HMS Surprise, RB7, Arab Dhow, Jotika HMS Victory Completed builds: HMS Pickel, Thermopylae, Mississipi river boat, Mary Rose, Cutty Sark, San Francisco II, HMS Victory x5, Titanic Lifeboat, Panart HMS Victory Launch, Hachette Titanic, Virginia Schooner, Endeavour Longboat. http://www.model-space.com/gb/
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Rank: Semi-Pro Level 1 Groups: Registered
Joined: 18/03/2010 Posts: 55 Points: 135 Location: Lordswood, Chatham
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still not received, getting silly now
whoops didnt see the sticky.
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US
