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Help getting missing parts Options
dmonsour
#1 Posted : 19 August 2015 00:24:55

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Location: Hastings, MN. USA
I am having issues getting missing parts. Have contacted customer service twice and they haven't helped all that much. I have sent two emails that have gone unanswered. Any other options? This is for the Spitfire build. Thanks.
Dave
Tomick
#2 Posted : 19 August 2015 08:31:12

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Send a PM to darbyvet who is our USA forum support guy, also include your account number

Thanks
dmonsour
#3 Posted : 19 August 2015 13:18:29

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Thanks Tomick. I will.
darbyvet
#4 Posted : 19 August 2015 16:58:53

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Working on it

Carl
darbyvet
#5 Posted : 19 August 2015 20:54:03

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Parts are on the way to you

dmonsour
#6 Posted : 19 August 2015 22:27:01

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Thank you very much for your quick response. Greatly appreciated.
darbyvet
#7 Posted : 19 August 2015 23:03:24

Rank: Super-Elite
Publisher Medal: Featured Build of the MonthActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsBuild-Diary Medal: Build-Diary Medal of HonourRed Medal: Red Medal
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BTW welcome to the forum,
I hope you will consider posting a diary of your build here on the forum

Carl
dmonsour
#8 Posted : 19 August 2015 23:08:32

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Location: Hastings, MN. USA
Thank you. I certainly plan on it. Have always loved the Spitfire and this model seems to be of quality materials. Can't wait to continue.
dmonsour
#9 Posted : 21 August 2015 01:41:32

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Location: Hastings, MN. USA
Parts arrived today. Thanks for all your help Carl.BigGrin
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