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 Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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HI guys
Anybody here works or knows anyone at jacklin.. i ordered the series on 1/09/2010. I still havent received any correspondence from jacklin. ive emailed them to ask if my order has been successfully processed but havent received any reply.
starting to wonder if this is a good idea.. help...
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 Rank: Semi-Pro Level 2  Groups: Registered
Joined: 28/08/2010 Posts: 90 Points: 279 Location: Johannesburg, South Africa
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Hi Rashaad430 I have had no dealings with Jacklin but I do remember that in the 1st week of this forum we were discussing the pro and cons of subscribing and the one chap, cant remember who, said he dealt with them on previous subscriptions and found them very reliable and had absolutely no issues with them at all. It would be nice if they had an "admin" on here who was local just like the general admin on the forum who seems to be based in the UK and looks after the guys over there. Hope you contact them and maybe you should suggest that they have someone monitoring the local forum. Current build : The Victory
Pending builds : none - yet
Built loads of bikes trucks planes and boats - all plastic kits.
on wish list - a 1:24 spitfire, in wood, plastic, just as long as I can build it :)
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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rashaad430 wrote:HI guys
Anybody here works or knows anyone at jacklin.. i ordered the series on 1/09/2010. I still havent received any correspondence from jacklin. ive emailed them to ask if my order has been successfully processed but havent received any reply.
starting to wonder if this is a good idea.. help... For any account or subscription queries you need to post your question into the 'Ask Admin' topic
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Rank: Semi-Pro Level 2 Groups: Registered
Joined: 28/08/2010 Posts: 90 Points: 279 Location: Johannesburg, South Africa
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Tomick - that is the logical place but does the admin in the UK have any "clout" in South Africa? Current build : The Victory
Pending builds : none - yet
Built loads of bikes trucks planes and boats - all plastic kits.
on wish list - a 1:24 spitfire, in wood, plastic, just as long as I can build it :)
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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 Rank: Amateur level 2 Groups: Registered
Joined: 10/09/2010 Posts: 43 Points: 129 Location: Kempton P ark South Africa
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Hi Rashaad430
When you subscribed did you receive an order conformation email from Jacklin. I got mine the same day with an order conformation number. If you have not had that then I would ask Admin to look into it.
Regards
Ray
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 Rank: Super-Elite        Groups: Registered
Joined: 04/04/2010 Posts: 3,955 Points: 11,809 Location: uk
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strange as it may seems,to us anyway,the customer care dept.for us,is based in s.a. Current builds: SotS, USS Consitution, San Felipe, D51 loco, HMS Surprise, RB7, Arab Dhow, Jotika HMS Victory Completed builds: HMS Pickel, Thermopylae, Mississipi river boat, Mary Rose, Cutty Sark, San Francisco II, HMS Victory x5, Titanic Lifeboat, Panart HMS Victory Launch, Hachette Titanic, Virginia Schooner, Endeavour Longboat. http://www.model-space.com/gb/
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Rank: Semi-Pro Level 2 Groups: Registered
Joined: 28/08/2010 Posts: 90 Points: 279 Location: Johannesburg, South Africa
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Rank: Pro Groups: Registered
Joined: 15/09/2010 Posts: 175 Points: 517 Location: Durban RSA
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Hi rashaad430
See my posting I did earlier today under Free Gifts
Atholm
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Rank: Administration  Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,930 Points: 5,802 Location: UK
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rashaad430 wrote:HI guys
Anybody here works or knows anyone at jacklin.. i ordered the series on 1/09/2010. I still havent received any correspondence from jacklin. ive emailed them to ask if my order has been successfully processed but havent received any reply.
starting to wonder if this is a good idea.. help... Hi there Would you be able to PM with your address details please and I'll chase this up with customer services for you. Thanks Admin
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 Rank: Beginner Level 1 Groups: Registered
Joined: 13/09/2010 Posts: 5 Points: 15 Location: South Africa
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rashaad430 wrote:HI guys
Anybody here works or knows anyone at jacklin.. i ordered the series on 1/09/2010. I still havent received any correspondence from jacklin. ive emailed them to ask if my order has been successfully processed but havent received any reply.
starting to wonder if this is a good idea.. help... Hi Rashaad 430 I think we are all impatient and can not wait for the issues to arrive, but unfortunately, these things take time. When I subscribed (telephonically) I received my membership number immediately, followed by a letter of confirmation about 2 weeks later. Although I have been dealing with Jacklin Entrprises for a number of years now and had no problems whatsover, I would not bother e-mailing them, as they do not reply. I do all my subscriptions, enquiries, etc telephonically and it works all the time. Their Customer Care is really helpfull. Phone them on (011) 2654304 and I am sure they will sort you out in no time.
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