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 Rank: Pro Groups: Registered
Joined: 25/09/2013 Posts: 112 Points: 308 Location: UK
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Hi Having successfully completed my MP4/23 last week,  , I have got off to a bad start with the MP4/4/  . I've somehow managed to get glue onto the top of the nose cone from pack 1. I don't even know how it happened, but there it is. Does anybody out there have a spare part or pack that I could buy, or if not how do I get a replacement from DeAgostini? I can't find a link to back issues from the website. Obviously I would prefer not to fork out another £40.00 for the entire pack one if I can avoid it. At least with the MP4/23 replacements were only £7.99!! A silly mistake  , but these things happen. If anybody can help I would be most grateful. 
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 Rank: Master      Groups: Registered
Joined: 19/05/2015 Posts: 1,419 Points: 4,272 Location: Darmstadt, Germany
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Rank: Pro Groups: Registered
Joined: 25/09/2013 Posts: 112 Points: 308 Location: UK
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greyhawk wrote:What type of glue? ABS adhesive- (Evo-Stick PVC Pipe Weld).
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Rank: Master Groups: Registered
Joined: 19/05/2015 Posts: 1,419 Points: 4,272 Location: Darmstadt, Germany
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Ouch. I'd contact customer service at modelspace@deagostini.co.uk I've found them to be very forthcoming.
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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mattsr wrote:Hi Having successfully completed my MP4/23 last week, , I have got off to a bad start with the MP4/4/ . I've somehow managed to get glue onto the top of the nose cone from pack 1. I don't even know how it happened, but there it is. Does anybody out there have a spare part or pack that I could buy, or if not how do I get a replacement from DeAgostini? I can't find a link to back issues from the website. Obviously I would prefer not to fork out another £40.00 for the entire pack one if I can avoid it. At least with the MP4/23 replacements were only £7.99!! A silly mistake , but these things happen. If anybody can help I would be most grateful. Back issues are not available on the order system, but if you note the issue number of the parts sets you need it may be possible to purchase them.
You will need to order by issue number as individual parts cannot be sent.
email here modelspace@deagostini.co.uk
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Rank: Pro Groups: Registered
Joined: 25/09/2013 Posts: 112 Points: 308 Location: UK
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Thank you Greyhawk and Tomick, I emailed customer services yesterday morning, but as on previous occasions they have not been exactly quick to reply. It sounds as though you may have had better luck, Greyhawk. If you have a particular contact there I'd love to know!! I've also bookmarked a relevant EBay page in case anything pops up there. I completed my entire MP4-23 without any major cock-ups, and then on stage 1 of the MP4-4 I go and do this. I am kicking myself... 
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Rank: Master Groups: Registered
Joined: 19/05/2015 Posts: 1,419 Points: 4,272 Location: Darmstadt, Germany
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mattsr wrote: It sounds as though you may have had better luck, Greyhawk. If you have a particular contact there I'd love to know!! Unfortunately the person I exchanged mail with never identified her/himself. Sorry I can't be more help.
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Rank: Pro Groups: Registered
Joined: 25/09/2013 Posts: 112 Points: 308 Location: UK
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greyhawk wrote:mattsr wrote: It sounds as though you may have had better luck, Greyhawk. If you have a particular contact there I'd love to know!! Unfortunately the person I exchanged mail with never identified her/himself. Sorry I can't be more help. Thanks anyway. I'm afraid my experiences with customer services have been pretty disappointing, with emails usually going unanswered for days on end. The only way I got any response before was when Tomick kindly gave them a hurry-up on my behalf, when lo and behold they suddenly seemed to notice my existence. But this was after at least a week of waiting. So here we are, Friday evening after emailing early on Wednesday. Not even an automated response, never mind an actual human replying. I'll keep trying, but I think CS really do need a rocket up their behind sometimes.. It's not a good reflection on the company.
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 Rank: Semi-Pro Level 1 Groups: Registered
Joined: 21/05/2014 Posts: 53 Points: 148 Location: Diss
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[quote=mattsr]Hi Having successfully completed my MP4/23 last week, , I have got off to a bad start with the MP4/4/ . I've somehow managed to get glue onto the top of the nose cone from pack 1. I don't even know how it happened, but there it is. Does anybody out there have a spare part or pack that I could buy, or if not how do I get a replacement from DeAgostini? I can't find a link to back issues from the website. Obviously I would prefer not to fork out another £40.00 for the entire pack one if I can avoid it. At least with the MP4/23 replacements were only £7.99!! A silly mistake , but these things happen. If anybody can help I would be most grateful. Hi I have a complete issue of issue no 1 if it is any good to you you can PM me if you like to Mel
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lotus79 wrote:[quote=mattsr]Hi Having successfully completed my MP4/23 last week, , I have got off to a bad start with the MP4/4/ . I've somehow managed to get glue onto the top of the nose cone from pack 1. I don't even know how it happened, but there it is. Does anybody out there have a spare part or pack that I could buy, or if not how do I get a replacement from DeAgostini? I can't find a link to back issues from the website. Obviously I would prefer not to fork out another £40.00 for the entire pack one if I can avoid it. At least with the MP4/23 replacements were only £7.99!! A silly mistake , but these things happen. If anybody can help I would be most grateful. Hi I have a complete issue of issue no 1 if it is any good to you you can call me on if you like to Mel If you know the issue number you may be lucky enough to find a single issue on the net, bit of a long shot. Also we have a PM so you dont have to share private contact details on an open public forum, i would take that off quickly befor you get a lot of cold calls!!!! “Whenever you find yourself on the side of the majority, it is time to pause and reflect.”
-Mark Twain
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Rank: Semi-Pro Level 1 Groups: Registered
Joined: 21/05/2014 Posts: 53 Points: 148 Location: Diss
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jase wrote:[quote=lotus79][quote=mattsr]Hi Having successfully completed my MP4/23 last week, , I have got off to a bad start with the MP4/4/ . I've somehow managed to get glue onto the top of the nose cone from pack 1. I don't even know how it happened, but there it is. Does anybody out there have a spare part or pack that I could buy, or if not how do I get a replacement from DeAgostini? I can't find a link to back issues from the website. Obviously I would prefer not to fork out another £40.00 for the entire pack one if I can avoid it. At least with the MP4/23 replacements were only £7.99!! A silly mistake , but these things happen. If anybody can help I would be most grateful. If you know the issue number you may be lucky enough to find a single issue on the net, bit of a long shot. Also we have a PM so you dont have to share private contact details on an open public forum, i would take that off quickly befor you get a lot of cold calls!!!!
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Rank: Pro Groups: Registered
Joined: 25/09/2013 Posts: 112 Points: 308 Location: UK
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Many thanks to Mel, who has sent me a replacement. Full steam ahead! As to customer services, after about a week and a half I got an email saying my query was being forwarded to the relevant department. Since then-nothing.  So, without the help of this forum, and Mel in particular, I would still be waiting for a meaningful response, never mind an actual replacement part. Thank goodness for the forum, that's all I can say.
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Rank: Semi-Pro Level 1 Groups: Registered
Joined: 06/08/2011 Posts: 64 Points: 206
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In all my dealings with customer services I have found them worse than useless.
I rang them 3 weeks ago and was promised a replacement ariel for the model because mine was bent but as yet nothing has arrived.
Most of the problems are caused because they are not English and have a script to go by and any deviation from the answers on that causes no end of confusion.
Hopeless...
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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If you ae having problems with C/S, send an email to
modelspace@deagostini.co.uk
Don't forget to include your account number and contact detail
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Rank: Pro Groups: Registered
Joined: 25/09/2013 Posts: 112 Points: 308 Location: UK
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Tomick wrote:If you ae having problems with C/S, send an email to
modelspace@deagostini.co.uk
Don't forget to include your account number and contact detail Thanks, Tomick. That is the same email address which I have been using. The problem is I rarely get a reply.
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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I'll give them a prod with a sharp stick 
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Rank: Semi-Pro Level 1 Groups: Registered
Joined: 06/08/2011 Posts: 64 Points: 206
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Thanks Tomick,make sure its a good hard prod though I have emailed them this afternoon to see whats happened to my replacement parts but given previous experience I do not hold out much hope.
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Rank: Semi-Pro Level 1 Groups: Registered
Joined: 06/08/2011 Posts: 64 Points: 206
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Finally received my replacement parts.
My faith in customer services is restored.
Thankyou to all concerned.
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Good to hear your sorted
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Guest
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US
