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 Rank: Amateur Level 1 Groups: Registered
Joined: 08/07/2015 Posts: 31 Points: 105
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Just wondering if anybody here that received the incorrect CCW rotor arm in pack 1 (8 months ago) has managed to get the correct CW part yet?
I am getting a little put out by lack of response from CS and wondering at this stage whether to just cut my losses. Since first requesting a replacement, I have been debited for packs 5, 6 and 7, so I would rather get a new part tbh!
Has anybody had any joy?
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 Rank: Super-Elite        Groups: Registered
Joined: 30/01/2013 Posts: 4,604 Points: 13,607 Location: Monmouthshire UK
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Hi Mekon, Tomick will look into this matter when he returns from his holiday on the 17th, thanks for your patience. Steve
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 Rank: Vice-Master Groups: Registered
Joined: 05/04/2013 Posts: 540 Points: 1,630 Location: England
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Hi Mekon. I received my correct part eventually. customer service has been increasingly non responsive over the last year or so in my experience. My build was put on hold for a few months while I waited for the part. Tomick is much better at resolving issues in good time and probably single handedly saved me from canceling my subscriptions. Finished 3D Printer, RB7, Hummer, Skyrider drone & Combat tank collection http://www.model-space.com/gb/
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 Rank: Semi-Pro Level 1  Groups: Registered
Joined: 22/01/2015 Posts: 72 Points: 230 Location: Poole, Dorset, UK
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Kenjara, I am happy you received the correct rotor arm. I am still missing 2! My build has been on hold for over 2 months now. I agree with both your comments about Customer Services and Tomick. ______________________________________________________________________________________________ Building: Sky Drone, HMS Victory, Mary Rose Wishlist: Spitfire http://www.sotheran.com
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 Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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We are awaiting delivery of more Clockwise (CW) arms, it appears we inadvertently received Anti-clockwise (CCW) arms in error which were packaged/sent out in error.
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Rank: Amateur Level 1 Groups: Registered
Joined: 08/07/2015 Posts: 31 Points: 105
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Thanks for the update Tomick. I don't suppose there is an eta for the parts? Please keep the forum updated as I know there are a few others that are in my position.
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Mekon, the CW arms have now arrived, PM'd you on the 15th for your address detail which has not been read as yet 
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 Rank: Newbie Groups: Registered
Joined: 12/09/2015 Posts: 4 Points: 12
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Having the same issue, have four counterclockwise rotor arms and no clockwise arms. Have been in touch with customer service on numerous occasions and they're not replying when they say they will. Could somebody please tell me how to address the issue and I am getting increasingly frustrated.
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Sorry to hear this.
Send a PM to me with your name, address and account detail and I'll organise two CW arms to be sent to you.
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Rank: Amateur Level 1 Groups: Registered
Joined: 08/07/2015 Posts: 31 Points: 105
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Just wanted to post a quick 'Thank You' to Mr T for arranging to get the 2 x CW rotor arms dispatched. They were received this morning. Onwards and upwards
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Your welcome 
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Rank: Vice-Master Groups: Registered
Joined: 05/04/2013 Posts: 540 Points: 1,630 Location: England
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Mine arrived over the weekend. Thanks Tom! Finished 3D Printer, RB7, Hummer, Skyrider drone & Combat tank collection http://www.model-space.com/gb/
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Glad your sorted
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Rank: Pro  Groups: Registered
Joined: 17/06/2013 Posts: 169 Points: 510 Location: Hereford United Kingdom
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Now all we have to do is wait for pack 8 so we can continue....
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Rank: Amateur Level 1 Groups: Registered
Joined: 08/07/2015 Posts: 31 Points: 105
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On the plus side, there are only 4 packs to go now so once the parts issue is sorted it will progress quickly. I still have high (no pun intended!) hopes that the drone will be in the air shortly after Christmas.
Personally, I would be happy to receive pack 8 and 9 together to get back on track, even though it would be a bigger hit to the bank account in one go.
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Rank: Semi-Pro Level 1 Groups: Registered
Joined: 22/01/2015 Posts: 72 Points: 230 Location: Poole, Dorset, UK
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Mekon wrote:On the plus side, there are only 4 packs to go now so once the parts issue is sorted it will progress quickly. I still have high (no pun intended!) hopes that the drone will be in the air shortly after Christmas.
Personally, I would be happy to receive pack 8 and 9 together to get back on track, even though it would be a bigger hit to the bank account in one go. I would support that Mekon - I would really like to get on with it - after the 3 month delay in late summer. Really looking forward to completed this kit! ______________________________________________________________________________________________ Building: Sky Drone, HMS Victory, Mary Rose Wishlist: Spitfire http://www.sotheran.com
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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longblade wrote:Now all we have to do is wait for pack 8 so we can continue.... Pack 8 release is pending the receipt of re-manufactured parts after having gone astray in transit.
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 Rank: Beginner Level 3 Groups: Registered
Joined: 05/09/2015 Posts: 26 Points: 51
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Is there an etc on pack 8 yet?
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Not as yet 
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Rank: Newbie Groups: Registered
Joined: 12/09/2015 Posts: 4 Points: 12
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Got my replacement rotor arms today, thanks tomick for the quick response much appreciated.
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US
