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Hi Guys I can sympathise with you all and Im sure most of us at some point have had a package go astray or damaged. All I can advise is that a little patience could be shown here or that you contact CS and check with them about your deliverys. Also just a gentle reminder that the forum is not equipped to deal with delivery matters or c/s issues which is clearly stated in the rules. Regards Andy Current builds:-C57,Zero, Lamborghini Countach, Caldercraft HMS Agamemnon,Robi,R2-D2, MFH Cobra .
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 Rank: Master     Groups: Registered
Joined: 26/04/2014 Posts: 1,294 Points: 3,788 Location: Essex
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Agreed andy. But this month is obviously not just an odd package that's gone astray there seems to be a few people that are on the same boat. And we have been told we can't contact cs until after 14 days. Senna mclaren mp4/4 build complete mp4/4 build http://forum.model-space...spx?g=posts&t=12029
Dodge charger build complete https://forum.deagostini....1686229545.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)&__utmv=-&__utmk=9709046
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 Rank: Pro Groups: Registered
Joined: 25/09/2013 Posts: 112 Points: 308 Location: UK
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JD4EVER wrote:YOU ARE LUCKY! Agreed. My experiences with customer services have been less than satisfactory, to put it mildly. 
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 Rank: Semi-Pro Level 2  Groups: Registered
Joined: 02/03/2015 Posts: 84 Points: 245 Location: England
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Mines arrived  Building the MP4/4!
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Rank: Master Groups: Registered
Joined: 26/04/2014 Posts: 1,294 Points: 3,788 Location: Essex
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Do you know what day yours were marked as sent Phil? Senna mclaren mp4/4 build complete mp4/4 build http://forum.model-space...spx?g=posts&t=12029
Dodge charger build complete https://forum.deagostini....1686229545.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)&__utmv=-&__utmk=9709046
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Rank: Semi-Pro Level 2  Groups: Registered
Joined: 14/03/2013 Posts: 96 Points: 287 Location: England
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Mine turned up today, said posted on the 5th. Building: RB7 Nitro / Senna MP4/4 Finished: McLaren MP4/23
Brad.
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Rank: Master Groups: Registered
Joined: 26/04/2014 Posts: 1,294 Points: 3,788 Location: Essex
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Fingers crossed then! Senna mclaren mp4/4 build complete mp4/4 build http://forum.model-space...spx?g=posts&t=12029
Dodge charger build complete https://forum.deagostini....1686229545.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)&__utmv=-&__utmk=9709046
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Rank: Master Groups: Registered
Joined: 26/04/2014 Posts: 1,294 Points: 3,788 Location: Essex
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Mine here finally. Looks like there was 2 shipments this month and the ones who got sent on the 5th got put in the slower van  . Senna mclaren mp4/4 build complete mp4/4 build http://forum.model-space...spx?g=posts&t=12029
Dodge charger build complete https://forum.deagostini....1686229545.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)&__utmv=-&__utmk=9709046
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Rank: Semi-Pro Level 2 Groups: Registered
Joined: 14/03/2013 Posts: 96 Points: 287 Location: England
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Steve279021 wrote:Mine here finally. Looks like there was 2 shipments this month and the ones who got sent on the 5th got put in the slower van . Cant believe there's only one month left now. It's gone quick. Building: RB7 Nitro / Senna MP4/4 Finished: McLaren MP4/23
Brad.
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Rank: Master Groups: Registered
Joined: 26/04/2014 Posts: 1,294 Points: 3,788 Location: Essex
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2 for me as I've just receive pack 18. Senna mclaren mp4/4 build complete mp4/4 build http://forum.model-space...spx?g=posts&t=12029
Dodge charger build complete https://forum.deagostini....1686229545.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)&__utmv=-&__utmk=9709046
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Rank: Semi-Pro Level 1 Groups: Registered
Joined: 06/08/2011 Posts: 64 Points: 206
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Having received Octobers issue yesterday which for me is issue 19, I opened it to check all the parts which I always do and I have discovered that the paint work on the orange bodywork has a small flaw in it.
So annoying as yet again another quality control issue and more annoying I have now got to ring customer services which is always a stressful experience!
If you are one of these people who are waiting for all the issues before starting work on your model, take my advice and check everything carefully when you get your issues.
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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PM your account number and name and address detail to me and I'll see what I can do to get this sorted for you
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Rank: Semi-Pro Level 1 Groups: Registered
Joined: 06/08/2011 Posts: 64 Points: 206
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Hi Mr T
Just sent you a PM.
Many thanks for taking the trouble to sort out the problem for me.
If you could let me know whats happening I would appreciate it just in case I do need to contact customer services myself.
Tony
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Rank: Semi-Pro Level 1 Groups: Registered
Joined: 06/08/2011 Posts: 64 Points: 206
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I just wanted to say a massive thank you to Tom for organising my replacement part which arrived this morning.
I have in the past been critical of Deagostini but I have to give credit where it is due and say they have been brilliant in getting this replacement sent to me in a couple of days.
Many thanks to all concerned.
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Good to hear your sorted. Any further problems don't hesitate to PM me. 
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