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Hello peeps. I just received today pack 17, parts 55-57, and there was no booklet. Should I have received one in this pack?
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Skip that, just seen another build and I should have! Phone call in the morning then!!!!!
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 Rank: Super-Elite       Groups: Registered
Joined: 19/06/2013 Posts: 4,588 Points: 13,553 Location: West Yorkshire
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I also have a similar problem but with pack 18  Al
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 Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Have brought this to the attenion of the Packagers 
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I spoke to CS this morning, was tough going as the lady had an accent but we got there in the end!! Complete new pack 17 will be with me in 10-14 days, and I have to return the original pack, all free post, so good on ya Deag!!
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Rank: Pro Groups: Registered
Joined: 04/06/2010 Posts: 332 Points: 1,000 Location: Bannockburn
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Spal wrote:I also have a similar problem but with pack 18 Al Yup me too with Pack 18. Email sent to CS. Graham
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Rank: Super-Elite Groups: Registered
Joined: 19/06/2013 Posts: 4,588 Points: 13,553 Location: West Yorkshire
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Tomick wrote:Have brought this to the attenion of the Packagers Thanks Mr T, already contacted C/S as also had sidestand parts missing from pack. Al
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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PM me with your email ad and I'll send you the pack 18 instructions so you can crack on
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Rank: Pro Groups: Registered
Joined: 04/06/2010 Posts: 332 Points: 1,000 Location: Bannockburn
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Spal wrote:Tomick wrote:Have brought this to the attenion of the Packagers Thanks Mr T, already contacted C/S as also had sidestand parts missing from pack. Al Is the plan to resend the whole pack to everyone or just the booklet? Obviously Al needs the pack replaced but I'm quite happy just to receive the booklet for Pack 18. Graham
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Rank: Pro Groups: Registered
Joined: 04/06/2010 Posts: 332 Points: 1,000 Location: Bannockburn
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bugsec wrote:Spal wrote:Tomick wrote:Have brought this to the attenion of the Packagers Thanks Mr T, already contacted C/S as also had sidestand parts missing from pack. Al Is the plan to resend the whole pack to everyone or just the booklet? Obviously Al needs the pack replaced but I'm quite happy just to receive the booklet for Pack 18. Graham Actually scratch that I'm missing the side stand too  Graham
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Rank: Pro Groups: Registered
Joined: 04/06/2010 Posts: 332 Points: 1,000 Location: Bannockburn
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So after getting no response to email I phoned CS and got through to a very pleasant lady with an accent who by the quality of the line was on another planet under water but I think we got there and replacements will be forthcoming.  Graham
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Rank: Pro   Groups: Registered
Joined: 24/05/2014 Posts: 236 Points: 627 Location: North Wales
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I was missing the booklet as well so I went by the official build diary.Its a poor show from the factory that no one got a booklet at all. Built and building
All things Airfix & Revell.
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Send me a PM with your email ad and I'll send you a copy of the instructions.
The booklets are being sent out next week
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Rank: Pro Groups: Registered
Joined: 24/05/2014 Posts: 236 Points: 627 Location: North Wales
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Now i got the destructions i also noticed no side stand. Built and building
All things Airfix & Revell.
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Think our packagers must have fallen asleep on pack 18 
Contact c/s to request missing issue/stage 58 parts
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Rank: Pro Groups: Registered
Joined: 24/05/2014 Posts: 236 Points: 627 Location: North Wales
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Would they not realise no one at all recieved the stand and just put it in the next issue instead.Its only one small part. Built and building
All things Airfix & Revell.
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Not as simple as you might think, the packs are generally prepared ahead of the next delivery, and therefore would mean they would need to be re-opened to include if not already prepped, just a case of how far on the next pack is.
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Rank: Pro Groups: Registered
Joined: 24/05/2014 Posts: 236 Points: 627 Location: North Wales
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Did you have to pay again for it. Built and building
All things Airfix & Revell.
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Rank: Pro Groups: Registered
Joined: 04/06/2010 Posts: 332 Points: 1,000 Location: Bannockburn
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Received my replacement Pack 18 today - NO booklet and NO Side stand - in fact the contents are identical to the original shipment
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Guest (6)
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US
