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Nope I didn't have to pay again, just return the original pack.
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 Rank: Super-Elite       Groups: Registered
Joined: 19/06/2013 Posts: 4,588 Points: 13,553 Location: West Yorkshire
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bugsec wrote:Received my replacement Pack 18 today - NO booklet and NO Side stand - in fact the contents are identical to the original shipment  Glad to hear Nemesis got his pack 17 sorted. My pack 18 replacement also arrived without the booklet and side stand again, looks like someone in C/S will be getting an ear bashing from me tomorrow Al
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 Rank: Pro Groups: Registered
Joined: 04/06/2010 Posts: 332 Points: 1,000 Location: Bannockburn
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Spal wrote:bugsec wrote:Received my replacement Pack 18 today - NO booklet and NO Side stand - in fact the contents are identical to the original shipment Glad to hear Nemesis got his pack 17 sorted. My pack 18 replacement also arrived without the booklet and side stand again, looks like someone in C/S will be getting an ear bashing from me tomorrow Al Looks like Quality Control needs looking at - especially since the replacement packs are being shipped in the same state as the original. Did no one think to check that a replacement for missing parts actually had the missing parts or wonder why there's a pile of Pack 18 booklets and side stands sitting in the warehouse? Graham
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Rank: Pro Groups: Registered
Joined: 04/06/2010 Posts: 332 Points: 1,000 Location: Bannockburn
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Well after two emails to CS not responded to I rang them up. Quality of the line was again terrible but from what I could make out I was told: "I'll escalate it further to someone who might be able to help but we won't be replacing Pack 18 again we'll just send out the missing parts." But as she had difficulty understanding the words booklet and side stand (probably my Scottish accent  ) it will be interesting to see what if anything arrives. Three questions: 1. Al how did you get on with CS? 2. Is anyone else having this problem? 3. Can Admin clarify what's happening about the missing booklet and side stand from Pack 18? Regards Graham
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Rank: Super-Elite Groups: Registered
Joined: 19/06/2013 Posts: 4,588 Points: 13,553 Location: West Yorkshire
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bugsec wrote:Well after two emails to CS not responded to I rang them up. Quality of the line was again terrible but from what I could make out I was told: "I'll escalate it further to someone who might be able to help but we won't be replacing Pack 18 again we'll just send out the missing parts." But as she had difficulty understanding the words booklet and side stand (probably my Scottish accent ) it will be interesting to see what if anything arrives. Three questions: 1. Al how did you get on with CS? 2. Is anyone else having this problem? 3. Can Admin clarify what's happening about the missing booklet and side stand from Pack 18? Regards Graham Hi Graham, had similar language barrier issues and also told I would just be getting the missing parts and booklet in the usual 14 day timescale so will probably get them around pack 19s arrival hopefully. Al
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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bugsec wrote:Well after two emails to CS not responded to I rang them up. Quality of the line was again terrible but from what I could make out I was told: "I'll escalate it further to someone who might be able to help but we won't be replacing Pack 18 again we'll just send out the missing parts." But as she had difficulty understanding the words booklet and side stand (probably my Scottish accent ) it will be interesting to see what if anything arrives. Three questions: 1. Al how did you get on with CS? 2. Is anyone else having this problem? 3. Can Admin clarify what's happening about the missing booklet and side stand from Pack 18? Regards Graham Hi Graham,
The booklet is currently being sent out as a separate item. If you urgently need the isntructiosn, PM me with your email and will send you a copy.
If you are in need of the side stand, PM you account number to me and will get this resolved for you
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Rank: Pro Groups: Registered
Joined: 04/06/2010 Posts: 332 Points: 1,000 Location: Bannockburn
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Tomick wrote:bugsec wrote:Well after two emails to CS not responded to I rang them up. Quality of the line was again terrible but from what I could make out I was told: "I'll escalate it further to someone who might be able to help but we won't be replacing Pack 18 again we'll just send out the missing parts." But as she had difficulty understanding the words booklet and side stand (probably my Scottish accent ) it will be interesting to see what if anything arrives. Three questions: 1. Al how did you get on with CS? 2. Is anyone else having this problem? 3. Can Admin clarify what's happening about the missing booklet and side stand from Pack 18? Regards Graham Hi Graham,
The booklet is currently being sent out as a separate item. If you urgently need the isntructiosn, PM me with your email and will send you a copy.
If you are in need of the side stand, PM you account number to me and will get this resolved for you
Hi Tom, Thank you I've sent you a PM. Graham
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 Rank: Elite  Groups: Registered
Joined: 14/10/2014 Posts: 1,715 Points: 5,087 Location: Leicester england uk
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Hi all got the now infamous pack 18 today.guess what no instructions or sidestand. Contacted cs and both should be with me in 14 days.least don't have to send pack back.let ya know when get them.hope you all get yours soon.Cheers mick. Builds hms victory, suzuki gsx 1300 R hayabusa, honda C B 750, lamborghini countach L P 500 S, tamiya 1/16 rc full option tiger 1 tank,
built, Mclaren M P 4 - 23. Occre london tram,
Stash.airfix 1/24 mosquito. Diag Virginia schooner, tamiya 1/6 honda 750, tamiya 1/35 famo, tamiya 1/35 flak 88.
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 Rank: Beginner Level 3 Groups: Registered
Joined: 01/07/2015 Posts: 20 Points: 63 Location: fl
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Hi I just got my pack 19. Every thing is there, but the front cowl is in bad quality with a mold mark acrose the top where the mirrors go.  Still waiting for the missing booklet and side stand from mpack 18. Sam
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Rank: Pro   Groups: Registered
Joined: 24/05/2014 Posts: 236 Points: 627 Location: North Wales
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Frustrating realy that they got a huge pile of stands and books that no one at all building this model has recieved and no alarm bells started ringing but instead of just sending them out in a future issue you have to get in touch if you want them.Going by what others have said I have not been in touch yet because it seems hit and miss with the replacement pac. Built and building
All things Airfix & Revell.
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Rank: Pro Groups: Registered
Joined: 04/06/2010 Posts: 332 Points: 1,000 Location: Bannockburn
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real 1999 gsx1300r wrote:Hi I just got my pack 19. Every thing is there, but the front cowl is in bad quality with a mold mark acrose the top where the mirrors go. Still waiting for the missing booklet and side stand from mpack 18. Sam Hi Nemesis, I wouldn't hold your breath - still waiting for Booklet 18 and Side stand after having two packs delivered without it. Hi Sam, My front cowl has the same mould line and if you look closely at the Official Build Diary pics you can see it there too. Don't think there's much point in asking for a replacement as it looks like they are all the same - unless I'm told that's not the case and there is a bad batch. Graham
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Hi Guys, as Tomick said earlier the booklet is being sent out as a separate item so you should at least give it the full 14 days for it to be delivered. Remember also the postal systems are in the hectic throws of the xmas rush so I'd give it an extra couple of days....
Regards
Alan
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Rank: Pro Groups: Registered
Joined: 24/05/2014 Posts: 236 Points: 627 Location: North Wales
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Dont surpose they could sellotape the stand to the booklet.  Built and building
All things Airfix & Revell.
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Rank: Beginner Level 3 Groups: Registered
Joined: 01/07/2015 Posts: 20 Points: 63 Location: fl
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I got my third pack 18 today,guess what no instructions or sidestand again.
That makes 3 of pack 18.
I called them an they sayed he would bring it up too them again.
Gurrera
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Hi Guys, if you need the instructions to carry on with your builds then send a PM to Tomick along with your email address and a copy will be sent.  Regards Alan
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Gandale wrote:Hi Guys, if you need the instructions to carry on with your builds then send a PM to Tomick along with your email address and a copy will be sent. Regards Alan Hi Alan and thanks, I am not worried about building as I can follow the official build, its the principal, I paid for the parts and a booklet is supposed to be included, but hey ho!! 
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Rank: Pro Groups: Registered
Joined: 04/06/2010 Posts: 332 Points: 1,000 Location: Bannockburn
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