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Pack 16 - Parts missing Options
bugsec
#1 Posted : 08 January 2016 21:57:29

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Just got round to opening Pack 16 which arrived on Dec 24th and found, like Al, the base parts are missing.

Has everyone had this problem? Looks like a call to CS is in order on Monday.

Graham
Brewis
#2 Posted : 09 January 2016 16:59:34

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Yes, exactly the same. Two cables, and the battery box, but not the screws, joints, base plate or connecting pin.

Although I thought it was a bit odd that there's then no mention of these in the instructions. I know you occasionally get a part to be saved for later, but it's pretty rare to get so many, and without any mention of them or of putting them aside.
Tomick
#3 Posted : 09 January 2016 17:12:58

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Its starting to look like the packager has forgotten to pack the missing items from Stage 52.

Have flagged this up with DeAgostini and will update on Monday
bugsec
#4 Posted : 09 January 2016 20:32:29

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Tomick wrote:
Its starting to look like the packager has forgotten to pack the missing items from Stage 52.

Have flagged this up with DeAgostini and will update on Monday



Thanks for the update Tomick.

I'll wait for your update before contacting CS.

Graham
mogwai
#5 Posted : 10 January 2016 02:40:20

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Hi yep same parts missing from my pack 16 to.after all problems with pack 18 on the suzuki. And now this the packing department not exactly covering them selves with glory.and it's getting rather tiresome to say the least.I'll wait for Mr T update Mon to see what next step is.cheers mick
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Tomick
#6 Posted : 10 January 2016 11:14:21

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Anyone missing this item, can you PM your account number to me.

The missing items will be sent separately.

Cheers
bugsec
#7 Posted : 08 March 2016 09:02:14

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Tomick wrote:
Anyone missing this item, can you PM your account number to me.

The missing items will be sent separately.

Cheers



Hi Tomick,

Any update on when the missing parts will be sent out?

Graham
Tomick
#8 Posted : 08 March 2016 09:17:51

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Have requested an update
Tomick
#9 Posted : 08 March 2016 15:59:07

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Should arrive in the next 14 days as a separate package
bugsec
#10 Posted : 09 March 2016 19:22:17

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Tomick wrote:
Should arrive in the next 14 days as a separate package



Thanks Mr T
bugsec
#11 Posted : 07 April 2016 00:22:08

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Tomick wrote:
Should arrive in the next 14 days as a separate package



Missing base parts from Stage 52 arrived today. BigGrin

Thanks for your help with this Tom.

Graham
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