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 Rank: Pro    Groups: Registered
Joined: 20/03/2010 Posts: 462 Points: 1,299 Location: Tortuga !
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Gonna Keep This Up To Date On A Monthly Basis, So we can see that DeAgo are not doing there job!!! The Idea is that they are sent a week before they hit the newsagents shelf then we as subscribers get the same issue at the same time ie: our next despatch Issues 27-30 should be sent in time then we get them by or on the 26th October, The same time you can buy it at the Newsagensts, as you can cleary see this isnt the case! Would be nice to know Admins Thoughts on this???? Issue - Newsagent Shelf -- Our Imaginary Des Date -- Actual Despatch Date 30 ------- 26/10/2010 ---------- 19/10/2010 29 ------- 19/10/2010 ---------- 12/10/2010 28 ------- 12/10/2010 ---------- 05/10/2010 27 ------- 05/10/2010 ---------- 28/09/2010 26 ------- 28/09/2010 ---------- 21/09/2010 ----------- 05/10/2010 (rec 08/10/2010) 25 ------- 21/09/2010 ---------- 14/09/2010 24 ------- 14/09/2010 ---------- 07/09/2010 23 ------- 07/09/2010 ---------- 31/08/2010 22 ------- 31/08/2010 ---------- 24/08/2010 ----------- 03/09/2010 (rec 16/09/2010) 21 ------- 24/08/2010 ---------- 17/08/2010 20 ------- 17/08/2010 ---------- 10/08/2010 19 ------- 10/08/2010 ---------- 03/08/2010 18 ------- 03/08/2010 ---------- 27/07/2010 ------------ 09/08/201017 ------- 27/07/2010 ---------- 20/07/2010 16 ------- 20/07/2010 ---------- 13/07/2010 15 ------- 13/07/2010 ---------- 06/07/2010 14 ------- 06/07/2010 ---------- 29/06/2010 ----------- 02/07/201013 ------- 29/06/2010 ---------- 22/06/2010 12 ------- 22/06/2010 ---------- 15/06/2010 --- 11 ------- 15/06/2010 ---------- 08/06/2010 --- 10 ------- 08/06/2010 ---------- 01/06/2010 ----------- 04/06/20109 -------- 01/06/2010 ---------- 25/05/2010 --- 8 -------- 25/05/2010 ---------- 18/05/2010 --- 7 -------- 18/05/2010 ---------- 11/05/2010 --- 6 -------- 11/05/2010 ---------- 04/05/2010 ----------- 07/05/20105 -------- 04/05/2010 ---------- 27/04/2010 --- 4 -------- 27/04/2010 ---------- 20/04/2010 --- 3 -------- 20/04/2010 ---------- 13/04/2010 ----------- 13/04/20102 -------- 13/04/2010 --- 1 -------- 06/04/2010 --- Things are not running 4 weekly !!!!! They have got it right ONCE !!!! Happy Building, Russ On the workbench: My Victory Build Diary - Victory Cross Section Build Diary - Black Pearl Build DiaryUnder the Bench: Millenium Falcon, Black Pearl x 2, Coral Victory Cross Section, De Lorean
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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wow. thats drastic.
funy thing is though is this:
my script page for the victory says the parts are to be sent on the 5th. i slept in late and when i checked the post theres a red card in the door for a packet thats to big for the letter box. too late to get it from sorting office today but only thing im expecting is the victory parts.
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Rank: Pro Groups: Registered
Joined: 30/03/2010 Posts: 143 Points: 434 Location: cheshire
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my subs page said that issues 22 to 25 and binder are to be sent out on Oct 5th well i recieved them today Oct 4th i wish all were that fast  id finnish build before it was started  Alan
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 Rank: Semi-Pro Level 2 Groups: Registered
Joined: 07/04/2010 Posts: 79 Points: 303 Location: Carterton
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russ is correct
all subscribers should of received the issues last week on Monday/Tuesday just before i get the 26th issue. Now because of the delay by the time you get your next lot i would of been 5 issues ahead :S
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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i've pm'd admin suggesting that they request from management that 2 months worth of issues be sent to subscribers to catch up to the news agents.
this dispatch issue will continue to snowball and eventually the members of this forum will turn into an angry mob all bolting in admins direction, not really fair on admin and if the problem can be resolved with a simple gesture as that then who knows, admin may have luck with the suggestion bringing everyone up to date
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Rank: Pro  Groups: Registered
Joined: 20/03/2010 Posts: 498 Points: 1,522 Location: South Wales
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There's just no pleasing you guys is there DeAg sent them early, and you still moan Ship Builds on the go
Yamato - DeAgostini Subscription - Highly Recommend This Model
AKAGI - DeAgostini Subscription - Highly Recommend This Model
RMS Titanic Lifeboat (Kind Gift from DeAgostini Crew)
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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admin is looking into catching everyone up and also looking into options regaurding large payments. at least they are trying guys
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Rank: Pro Groups: Registered
Joined: 20/03/2010 Posts: 462 Points: 1,299 Location: Tortuga !
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No sorry Lonestar I wished we would get them at regular intervals not 5-6 weeks after the newsagents!!!! just look at the dates I, along with a lot of other people recieved issue 19 on the 16th Sept, it was in the shops on 10th Aug !!!!!!!!!!, but we got Issue 10 at about the same time. Now who's taking the Put!!  In reponse to Magpie, I am not a late subscriber, I started at Issue 2 while the TV ad was still running!!!!!!!!!! Happy Building, Russ On the workbench: My Victory Build Diary - Victory Cross Section Build Diary - Black Pearl Build DiaryUnder the Bench: Millenium Falcon, Black Pearl x 2, Coral Victory Cross Section, De Lorean
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RussG wrote:
In reponse to Magpie, I am not a late subscriber, I started at Issue 2 while the TV ad was still running!!!!!!!!!!
I wasn't saying you were a late subscriber,(I subscribed before the ad came out as ,I already had a subscription for another ship and got email that they were doing it). There are a few on here though that are moaning.. I do understand where you are coming from though with the dispatch dates as we are meant to be four weekly but get it monthly or just over. there a re 4.33 weeks in a month so in no time we would be behind.
I posted the post on the other thread as people are just complaining for the sake of it because the despatch date says this and its not magically appeared the next day. Ageeably the post could be better but we know what deag are like but still moan when its 1 day after the despatch date.
Deag make 2 despatches and some people get it a couple days before others , they post on here that they have received it which in turn everyone else starts threads because they haven't received it,
I get mine when I get it. I've got loads to do on mine anyways.
Thanks for listening Chris...On the bench 1/350 Revell Tirpitz Platinum Edition (Pontos PE and Wooden deck) plus extra Eduard PE set and extra MK1 door sets.
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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to be honest it wouldnt surprise me if this was anticipated and admin/custoemr services/ management or someone along the lines had already thought ahead that people may complain about being behind the newsagents and that there MAY POSSIBLY be a procedure already in place to do this.
however admin asked me how people would react to having a double dispatch in a month with regaurds to financhial side of it, i informed that alot of people wouldnt like the idea of paying for two months worth in one go to catch up but instead maybe spread the extra issues to catch up over 2 or 3 months. some people may not want to catch up at all.
so i will suggest to admin the following: those who are concerned with the difference in scipts and newagents fill in a form that admin can organise and possible arrangements via it and take that to customer services or who ever needs it.
this should then please all people concerned, those who do AND dont want to catch up and come up with a reasonable solution to finances
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 Rank: Amateur Level 1 Groups: Registered
Joined: 06/09/2010 Posts: 36 Points: 77 Location: Uitenhage, South Africa
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Ahoy Mateys!!
Try and beat this!! Just phoned DeAg's representatives here in South Africa. I subbed online 29/08/2010. After waiting "28 days", apparently my order was dispatched on the 2nd of October from Johannesburg and will reach Uitenhage Post Office by end of week or next Monday. This is a distance of approx 1200km. Approx. 12 hours drive by car or approx 2-3 hours on a plane.  Usual delivery from Uitenhage P.O. is anything from 1 day to 1 week. A distance of 10km from my house. That is if it does not get stolen or "misplaced". I suppose I have to be thankful that they don't use messengers with cleft sticks anymore. Anyway, looking forward to it  BTW, not moaning, used to this, just to illustrate 3rd world service.... Regards Jacques
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Rank: Pro  Groups: Registered
Joined: 20/03/2010 Posts: 226 Points: 647 Location: Merseyside
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Re: Russ. I subscribe and get copies from my newsagent and I am upto Issue 26 on both buys. I will be one issue ahead on my newsagent one tomorrow. So I can't see how you are so far behind on your subscription issues. Dave H
Current builds :- Hachette 1/16 Tiger Tank
H.M.S Victory, Santisima Trinidad (Section), 1/8 scale Aston Martin DB5, 1/8 scale McLaren, YNWA
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Rank: Pro Groups: Registered
Joined: 30/03/2010 Posts: 143 Points: 434 Location: cheshire
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I for one am quite happy plodding along at this rate
with the hours that i work ive only managed to build up to issue 18
i can understand ppls disapointment at not getting their copies on time
for me its not that big a issue as long as they arrive
Alan
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secretreeve wrote:to be honest it wouldnt surprise me if this was anticipated and admin/custoemr services/ management or someone along the lines had already thought ahead that people may complain about being behind the newsagents and that there MAY POSSIBLY be a procedure already in place to do this.
however admin asked me how people would react to having a double dispatch in a month with regaurds to financhial side of it, i informed that alot of people wouldnt like the idea of paying for two months worth in one go to catch up but instead maybe spread the extra issues to catch up over 2 or 3 months. some people may not want to catch up at all.
so i will suggest to admin the following: those who are concerned with the difference in scipts and newagents fill in a form that admin can organise and possible arrangements via it and take that to customer services or who ever needs it.
this should then please all people concerned, those who do AND dont want to catch up and come up with a reasonable solution to finances Personally I am happy how it is. If I was unhappy I could ask admin myself and do not need anyone else to do it for me. I am of course grown up now. All the suggestions you came up with all seem to come from the post I made earlier. I am sure Admin can ask people the question themselves rather than ask somebody whom doesn't know us at all.
For those whom have a Problem Try PM Admin or wait for Official responce first from Admin not anyone else.
Chris.. On the bench 1/350 Revell Tirpitz Platinum Edition (Pontos PE and Wooden deck) plus extra Eduard PE set and extra MK1 door sets.
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Message was deleted by Moderator.
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Rank: Pro Groups: Registered
Joined: 20/03/2010 Posts: 498 Points: 1,522 Location: South Wales
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To be honest, I have no real complaint with DeAgostini, even with last months late delivery, and if you think about it, as soon as the problem was apparent, Admin sorted it out for us to receive our issues by first class post, then informed us all, we could keep the spare copies FREE OF CHARGE! other than that, any parts that have been damaged in the post have been sorted out with satisfactory results. Now we have the issue about the cannons, most of you complained about the materials, so Admin took what you said and spoke up on our behalf, they decided to change them so we would have a higher standard of quality, so how is this a bad thing? yes I know we still have the issue of the two that require replacing, but at least DeAgostini did listen to us. I love this community, and I have made some very good friends, who I hope to remain in touch with well after we complete our HMS Victory subscription, I certainly would subscribe to them again, as I feel they have met a suitable standard for a subscription company, better than others I have used, but lately, I'm getting fed up of coming on here to find a new post complaining about nothing!!!! If your not happy with what your getting or with DeAgostini, why keep it up. Best wishes David Ship Builds on the go
Yamato - DeAgostini Subscription - Highly Recommend This Model
AKAGI - DeAgostini Subscription - Highly Recommend This Model
RMS Titanic Lifeboat (Kind Gift from DeAgostini Crew)
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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oh n dont take that as having a go, its meant to be somewhat light hearted and amusing. try and read it like that. i dont want another arguement
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Rank: Pro Groups: Registered
Joined: 20/03/2010 Posts: 498 Points: 1,522 Location: South Wales
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Your well out of order there secretreeve Ship Builds on the go
Yamato - DeAgostini Subscription - Highly Recommend This Model
AKAGI - DeAgostini Subscription - Highly Recommend This Model
RMS Titanic Lifeboat (Kind Gift from DeAgostini Crew)
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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like i said, i dont want another arguement, and i may be out of order, but im sure you have all realise i can be "hot headed" karls words those and agree with them, its part of who i am so couldnt really care to much. i dont appreciate being given stick for no reason. ESPECAILY when just trying to help to resolve a situation
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