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 Rank: Super-Elite        Groups: Registered
Joined: 04/04/2010 Posts: 3,955 Points: 11,809 Location: uk
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I have a problem shipmates,a lot of us use cornwall model boats,I bought a lathe from them at the end of september,used it for two days,then the drive gog started spinning up,so it would not turn,I then first classed posted it back to them.since then I have e-mailed them 4 times with my order number and details, and a full letter of the fault. ...........nothing,not even an accknowledgement of the goods returned,or of e-mailing them,total silence,and I ordered wood last week and recieved it next day,what is my next course of action??? would be gratful of some advice here,apart from travelling to cornwall.if I phone them I might lose my rag and I know that is not the way. Current builds: SotS, USS Consitution, San Felipe, D51 loco, HMS Surprise, RB7, Arab Dhow, Jotika HMS Victory Completed builds: HMS Pickel, Thermopylae, Mississipi river boat, Mary Rose, Cutty Sark, San Francisco II, HMS Victory x5, Titanic Lifeboat, Panart HMS Victory Launch, Hachette Titanic, Virginia Schooner, Endeavour Longboat. http://www.model-space.com/gb/
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 Rank: Elite  Groups: Registered
Joined: 22/03/2010 Posts: 2,065 Points: 6,295 Location: Gorleston-on-sea
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I know this may sound stupid Karl, but try sending them a good old fashioned written letter and register the postage so that you know that they have to sign for its receipt and you can also track the letter on your PC...It seems to me that some companies, no matter how good, tend to ignore some e.mail...Its worth a try mate...keep us posted  Current Builds: Deagostini HMS Victory: Deagostini HMS Sovereign of the seas. Completed Builds: Del Prado: HMAS Bounty: Hachette: RMS Titanic: Del Prado: Cutty Sark...
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 Rank: Master Groups: Registered
Joined: 15/04/2010 Posts: 1,266 Points: 3,841 Location: The Quantock Hills,Somerset
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Karl..did you contact them first for an RM number..a lot of companies will not accept/acknowledge returns without one. Rob Nolli Illigitimi Carborundum!!!Current Builds: HMS Victory, SV Thermopylae
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 Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Hi Karl!  It's a problem isn't it! first when you send it, did you get proof of post, second did you get the parcel insured. most post is only covered for around £30 you have to tell them at the post office if it costs more, so you get the right service and cover. Cornwall model boat's Returns Policy UK & EU COUNTRIES Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.opsi.gov.uk/si/si2000/20002334.htm
Customers have the right to cancel goods 7 working days without giving a reason. In the case of goods, the 7 days commence from when the customer receives the goods. Items must be returned unused, unopened (with any seals and shrink-wrap intact) and in re-saleable condition. Delivery and collection charges are non-refundable. PLEASE NOTE: All returns must be authorised by us, and must be returned in suitable packaging, bearing our returns number on the outside. Returns not complying with these terms may be refused. Items such as plans which are printed to order are non returnable, As these are specifically printed on request we cannot accept returns on them. So Karl you should have contacted them first to get your return number. I would phone them to see what has happened to the parcel you sent them. Darron
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Rank: Pro  Groups: Registered
Joined: 22/03/2010 Posts: 369 Points: 1,150 Location: Broadstairs
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I would phone them ASAP karl, and keep your cool!!!
TIS
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karl, the longer you leave it the moor upset you are going to get. ring them first thing politly and calmy explane the problem and what you have done in returning the package. if they claim not to have had it you can ask the post office to trace the package. If you paid on your credit card you have insurance and can get your money back. good luck “Whenever you find yourself on the side of the majority, it is time to pause and reflect.”
-Mark Twain
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Rank: Pro Groups: Registered
Joined: 08/05/2010 Posts: 236 Points: 808 Location: Manchester
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hope you get it sorted matey  i dont know what weapons will be used in ww3 but ww4 will be sticks and stones.
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Rank: Pro Groups: Registered
Joined: 30/03/2010 Posts: 126 Points: 335 Location: Bradford West Yorks
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just a quicky when you ring you are best leaving it untill the afternoon as there are only 2 people man and wife team and they are dispatching everything most days during the morning I have dealt with them for a long time and never had any bother at all obviously something as gone wrong somewhere
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 Rank: Vice-Master Groups: Registered
Joined: 06/06/2010 Posts: 566 Points: 1,657 Location: UK
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Hi Karl,
I've had a few problems with them myself recently. Ordered a couple of kits & was told they would both leave on Friday the 22/10. 1 kit arrived on Monday the 25th, phoned and eventually got through & was told the outstanding kit was going to leave Tuesday 26/10. Never recevied it and have never had ant replies to emails either, Eventually got through on phone after it seemed to be continually engaged, they did re-credit card without quibble but gave no reason concerning kit. It was a Jokita/Caldercraft so shouldn't have been supply issues.
Hope you manage to get it sorted soon.
Wilfy
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