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LOCKED OUT OF MY SUBSCRIPTIONS ACCOUNT Options
RICHB18
#1 Posted : 01 November 2010 19:50:38

Rank: Beginner Level 1

Groups: Registered

Joined: 02/09/2010
Posts: 5
Points: 7
Location: PORTSEA ISLAND, PORTSMOUTH THE TRUE HOME HMS VICTORY
Hi Admin

Been locked out of my subscriptions account so cant see information about my subscription, like when is the next 4 issues due to be sent out.

Thank you

Richard
daffy09
#2 Posted : 02 November 2010 12:19:49

Rank: Master

Active Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsOutstanding Build: An award for an outstanding buildBuild-Diary Medal: Build-Diary Medal of HonourRed Medal: Red Medal
Groups: Registered

Joined: 08/07/2010
Posts: 1,036
Points: 3,086
Location: Thetford, Norfolk, UK
If you go to the DeAg home page and click on subscriptions you'll find a FAQ page where there's a list of probable issues. If you can't find one which matches your problem type an answer in the box provided and their support team will get you out of trouble.
I had to do this on my account once and they got back to me via email within 24 hours and sorted it out for me. You'll probably have to come up with another password for your account though, but that's no problem.
Hope this helps you out
Happy building
Daffy09
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