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 Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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clarkey wrote:Tomick wrote:Steph8642 wrote:Hi iv tried to request a replacement part but the guy kn the phone said he was unable to do it as its an expensive part and i will hear from his superior in a few days. Just not good enough I agree, leave this with me I will investigate and get this cleared. Thank you Tomik please let us know what you find out, after all this waiting and finally getting the parts yesterday my son is devasted so would like to give him an idea on how long it will take to fix. If you request a replacemnt Issue 69 via c/s it should resolve the problem (if fault lies with the microphone board rather than something else or it be an assembly fault). Simply inform c/s that you have performed the checks and that you have spoken with me.
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Kobrakai1975 wrote:Hope you guys manage to send us out the working part trouble free Of course if there is fault with any part it will be provided free of charge. But responsibiliy of correct assembly lies with you, which I notice you have just discovered you had omitted the plastic washers which were instructed to be fitted.
You must ensure that the build is in accordance with instructions, this is not something we have any control over.
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 Rank: Amateur Level 1  Groups: Registered
Joined: 17/11/2016 Posts: 34 Points: 102
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Tomick wrote:Kobrakai1975 wrote:Hope you guys manage to send us out the working part trouble free Of course if there is fault with any part it will be provided free of charge. But responsibiliy of correct assembly lies with you, which I notice you have just discovered you had omitted the plastic washers which were instructed to be fitted.
You must ensure that the build is in accordance with instructions, this is not something we have any control over.
Just to be clear on the above the washers are only to be fitted if he has issues balancing they are not mandatory.
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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clarkey wrote:Tomick wrote:Kobrakai1975 wrote:Hope you guys manage to send us out the working part trouble free Of course if there is fault with any part it will be provided free of charge. But responsibiliy of correct assembly lies with you, which I notice you have just discovered you had omitted the plastic washers which were instructed to be fitted.
You must ensure that the build is in accordance with instructions, this is not something we have any control over.
Just to be clear on the above the washers are only to be fitted if he has issues balancing they are not mandatory. Correct, but Kobrakai1975 is clearly unware of this.
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Rank: Amateur Level 1 Groups: Registered
Joined: 17/11/2016 Posts: 34 Points: 102
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Could we all try and diagnose the issue together, as several people are experiencing this I do wonder if it could be an issue in the instructions somewhere resulting in the same issue manifesting.
One area I am not clear on is the dip switch settings, book 18 is not with me as I am at work but I believe the last mention of the dip switches is setting them for the volume down test.
After the volume down test it does not say (I think) to reset them all to 0 (off) but I did as I assumed you would need to.
Can someone (some people must be reading this who have got him working?) whose is working confirm did you leave the dip switches in the volume down test position or did you reset them all to 0?
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 Rank: Beginner Level 2 Groups: Registered
Joined: 12/01/2017 Posts: 16 Points: 50
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Tomick wrote:clarkey wrote:Tomick wrote:[quote=Kobrakai1975]Hope you guys manage to send us out the working part trouble free Of course if there is fault with any part it will be provided free of charge. But responsibiliy of correct assembly lies with you, which I notice you have just discovered you had omitted the plastic washers which were instructed to be fitted.
You must ensure that the build is in accordance with instructions, this is not something we have any control over.
Just to be clear on the above the washers are only to be fitted if he has issues balancing they are not mandatory. [color=darkblue][size=6]Correct, but Kobrakai1975 is clearly unware of this.[/ Good point although he hasn't stood up yet as has not gotten past the boot up for me to look into the section with regards to using the washers. But thanks for the heads up and attempted fail at implying build issue.
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Kobrakai1975 wrote:But thanks for the heads up and attempted fail at implying build issue. But clearly a matter you was unaware of which you was quick to imply you had not been informed of.
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Rank: Amateur Level 1 Groups: Registered
Joined: 17/11/2016 Posts: 34 Points: 102
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Kobrakai1975 could confrim your current dipswitch settings please.
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Rank: Beginner Level 2 Groups: Registered
Joined: 12/01/2017 Posts: 16 Points: 50
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Hi I am at work at the moment. I will check when I get home but believe I put them to the off position all 4 of them.
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Rank: Amateur Level 1 Groups: Registered
Joined: 17/11/2016 Posts: 34 Points: 102
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Kobrakai1975 wrote:Hi I am at work at the moment. I will check when I get home but believe I put them to the off position all 4 of them. Ok thanks, I will spend sometime this evening when I get home trying to fault find the situation. If I find anything usefull will update here, if not it's going to have to be a faulty part but hopefully not.
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Rank: Beginner Level 2 Groups: Registered
Joined: 12/01/2017 Posts: 16 Points: 50
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clarkey wrote:Kobrakai1975 wrote:Hi I am at work at the moment. I will check when I get home but believe I put them to the off position all 4 of them. Ok thanks, I will spend sometime this evening when I get home trying to fault find the situation. If I find anything usefull will update here, if not it's going to have to be a faulty part but hopefully not. Yeah fingers crossed something simple. I was wondering if anything to do with the TV set up etc etc May of affected it.
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Rank: Pro   Groups: Registered
Joined: 11/03/2010 Posts: 234 Points: 734 Location: Whelpley Hill, Chesham
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Instruction at the end of set up and test of of the TV card is to return all DIP switches to off. I notice that the red LED on top of the TV card remained on but the instructions say nothing about this. It went off when power switched off but came back on again when power turned on, I assume this is normal as card needs to be active when Robi Is. Voice recognition remains a problem in spite of checking all assembly instructions and cable connections and using various tone of voice. I would expect that the voice recognition hardware would be capable of recognising all regional accents in the UK at least for the words "YES" and "NO" without too much of a problem so suspect that some if not all issues are faulty. It would be nice to know if the manufacturer is looking into the problem. Alec Built: Bluenose, Arab Dhow, HMS Bounty, Hummer H1, D51, Spitfire,E type Jaguar.
In Progress: HMS Victory, , Yamaha YZR-M1
Adapt, improvise, overcome.
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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alemo wrote:suspect that some if not all issues are faulty.
It would be nice to know if the manufacturer is looking into the problem.
Alec Its certainly not that all issues faulty, as previously mentioned Andy's Pack 18 was part of the same delivery that you received and his Robi operates as it should. Yes this is being investigated.
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Rank: Amateur Level 1 Groups: Registered
Joined: 17/11/2016 Posts: 34 Points: 102
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Tomick wrote:alemo wrote:suspect that some if not all issues are faulty.
It would be nice to know if the manufacturer is looking into the problem.
Alec Its certainly not that all issues faulty, as previously mentioned Andy's Pack 18 was part of the same delivery that you received and his Robi operates as it should. Yes this is being investigated. If Andy could get the video posted it would help, id like to hear the sort of pronounciatikn used to answer the yes no questions and the time to respond. Out of interest could anyone who has built and has a working English Robi comment here, would like to hear there experiences.
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Rank: Beginner Level 1  Groups: Registered
Joined: 12/01/2017 Posts: 9 Points: 27
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Same problem here with Robi's start up. We get as far as the first question and then nothing. His eyes are on and look like he is waiting for a responce. We have tried male and female voices, shouting, different accents, still nothing.
All TV tuner switches are in the down position as per the instructions.
Has anyone managed to get an English Robi working yet?
This is looking like one of several things, bad microphone board, software glitch or an incorrect instruction along the way.
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Hi All
Lets clear a few things up the dip switches are just to set the TV remote and have no other function. The red light is there to aid in setting up this part of the build.
The magazine 'Living with Robi' gives all the information you need on how to talk to Robi, shouting at him is not the way to proceed.
If on start up he freezes or fails to react to your voice try switching him off and restarting.
I have received the same parts as all of you including the same chip as you all [it came from the same batch as yours] and my Robi works ok and the more he is used the better he gets with the voice recognition.
I have just posted a new video on Youtube showing me talking to Robi and him talking back please note Robi can do more than what is on the video.
Link Below
https://www.youtube.com/...C6jvwxJDH524DIgO7udiBhQ
DeAgostini are currently contacting the manufacturer and asking for a resolution to your problems as soon as we hear from them we will pass the information on to you so please be patient until we have a reply for you.Current builds:-C57,Zero, Lamborghini Countach, Caldercraft HMS Agamemnon,Robi,R2-D2, MFH Cobra .
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 Rank: Newbie Groups: Registered
Joined: 01/06/2015 Posts: 4 Points: 12 Location: Whelpley Hill, Chesham
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That's great thank you Andy, nice to see him working as he should.
Would be great to hear from someone who received their pack 18 this January and has him working.
Gina
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Rank: Beginner Level 2 Groups: Registered
Joined: 12/01/2017 Posts: 10 Points: 20 Location: devon
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ive not had any luck with him yet keep turning him off then back on again to see if that would work but with no joy
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Hi all I had an idea that may or may not help/work. I turned Robi on and had him pointing towards the speaker as the new video played and he started to do the same things as Robi in the video. I know this wont help with the start up mode but try it and see what happens Andy Current builds:-C57,Zero, Lamborghini Countach, Caldercraft HMS Agamemnon,Robi,R2-D2, MFH Cobra .
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Rank: Amateur Level 1 Groups: Registered
Joined: 17/11/2016 Posts: 34 Points: 102
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I have made some progress, i had to shout yes at point blank at the microphone, i got him through the initital questions i, when he would here the response his reaction was imediate with the next question. He is then started to respond fairly well to things such as Play Music.
He is now on charge so will see how he goes after a charge.
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