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Refund on first 5 issues Options
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roymattblack
#1 Posted : 12 April 2017 15:37:54

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I subscribed to the test, and then to the full kit when it went live.
I was informed I'd get the first 5 issues at no charge but I've been debited for issues 1-4 so far.

A quick call to the help line and charges removed/refunded.

Ace service.

Roy.
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birdaj2
#2 Posted : 12 April 2017 18:08:20

Rank: Super-Elite

Publisher Medal: Featured Build of the MonthActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsTurquoise Medal: Turquoise Medal for model making know-how contributionBuild-Diary Medal: Build-Diary Medal of HonourRed Medal: Red Medal
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Joined: 31/05/2010
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Location: Wiltshire
roymattblack wrote:
I subscribed to the test, and then to the full kit when it went live.
I was informed I'd get the first 5 issues at no charge but I've been debited for issues 1-4 so far.

A quick call to the help line and charges removed/refunded.

Ace service.

Roy.


Roy

I have only received issues 1 & 2 and was charged.

Phoned the query in yesterday and was promised a call back but mothing so far.

Checked my account this moring and i now have 3 - the trial, the new one with £1.99 credited back and now a third account number.

Just do not know what to do now as i have an aweful feeling when they do start shipping i may end up with at least 2 sets of parts Confused
Happy Modelling

BUILDING: Hachette Spitfire Mk 1A, Constructo Mayflower
SUBSCRIPTION COMPLETE (Awaiting building): USS Constitution, Sovereign of the Seas, 1:200 Bismarck (Hachette)
COMPLETED: Porsche 911, E-Type Jaguar, Lam Countach
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roymattblack
#3 Posted : 12 April 2017 18:15:15

Rank: Super-Elite

Publisher Medal: Featured Build of the MonthActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsOutstanding Build: An award for an outstanding buildBuild-Diary Medal: Build-Diary Medal of HonourRed Medal: Red Medal
Groups: Official Builds, Administrators, Moderator, Global Forum Support, Registered

Joined: 04/06/2011
Posts: 4,239
Points: 12,865
Location: ipswich
...as long as you don't get charged for 2 sets of parts...
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birdaj2
#4 Posted : 12 April 2017 18:20:41

Rank: Super-Elite

Publisher Medal: Featured Build of the MonthActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsTurquoise Medal: Turquoise Medal for model making know-how contributionBuild-Diary Medal: Build-Diary Medal of HonourRed Medal: Red Medal
Groups: Registered

Joined: 31/05/2010
Posts: 5,679
Points: 17,011
Location: Wiltshire
roymattblack wrote:
...as long as you don't get charged for 2 sets of parts...


Confused getting quite stressed over it all to be fair.
Happy Modelling

BUILDING: Hachette Spitfire Mk 1A, Constructo Mayflower
SUBSCRIPTION COMPLETE (Awaiting building): USS Constitution, Sovereign of the Seas, 1:200 Bismarck (Hachette)
COMPLETED: Porsche 911, E-Type Jaguar, Lam Countach
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