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 Rank: Beginner Level 2 Groups: Registered
Joined: 15/11/2017 Posts: 19 Points: 60 Location: France
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Hi,
On my pack 2, the 8 screw for the cabin were mising.
I asked for at the customer support. We were at the beginning of March.
I still waiting for.
At every demand, they said that the department will be shipped the missing parts soon...
But nothing arrives.
What can I do ?
Thanks
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 Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,051 Points: -13,308
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I notice your location is France, who did you buy your collection from, was it France, UK or elsewhere?
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Rank: Beginner Level 2 Groups: Registered
Joined: 15/11/2017 Posts: 19 Points: 60 Location: France
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I bought it in France, from an UK service, shipped from Germany and received every month a Spain Pack.
Can you say better ?
I asked since 4 months the screws (only 8 poor screws) at the French support and every time they said that they ask to the UK support service to send me the screws.
But I have received nothing since 4 months. With a subscription at near 100€ every month, I really hope a better customer service.
Thanks
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,051 Points: -13,308
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Perahim wrote:I bought it in France, from an UK service, shipped from Germany and received every month a Spain Pack.
Can you say better ?
I asked since 4 months the screws (only 8 poor screws) at the French support and every time they said that they ask to the UK support service to send me the screws.
But I have received nothing since 4 months. With a subscription at near 100€ every month, I really hope a better customer service.
Thanks Can you PM me your subscriber reference and name/address details and I will get this resolved for you
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