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 Rank: Pro Groups: Registered
Joined: 27/10/2012 Posts: 146 Points: 427 Location: London
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Hi all, been having a weird problem trying to order some back issues from Deagostini shop.
Every time I try to order, I get to the point where I have to go to checkout, and I keep getting an error saying SSL certificate not valid. I have tried on 3 different PCs in two different houses, using Chrome, Edge and Internet explorer, and I get the same error, so it is definitely the website at fault.
Any ideas how to overcome this?
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Have passed this to the IT team to investigate
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Rank: Pro Groups: Registered
Joined: 27/10/2012 Posts: 146 Points: 427 Location: London
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Tomick wrote:Have passed this to the IT team to investigate Many thanks
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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The IT team have run a check on https://shop.deagostini.co.uk and everything seems working well. Also he tested a back issue order and no error occurred and we've not had any other reports of encountering same problem either.
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Rank: Pro Groups: Registered
Joined: 27/10/2012 Posts: 146 Points: 427 Location: London
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Just double checked. If I continue as guest, all is fine, but if I try to log in as a previous user, then I get the error that it's not a secure site.
Hope this helps narrow down the problem.
How do I add a screenshot to the post so I can show you the error? (nevermind, figured it out)
Regards
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Rank: Pro Groups: Registered
Joined: 27/10/2012 Posts: 146 Points: 427 Location: London
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Screenshot in attached file luigione attached the following image(s):
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Thanks for the screenshot it will be passed on to the IT team. Current builds:-C57,Zero, Lamborghini Countach, Caldercraft HMS Agamemnon,Robi,R2-D2, MFH Cobra .
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Thanks for the screenshot it will be passed on to the IT team. Current builds:-C57,Zero, Lamborghini Countach, Caldercraft HMS Agamemnon,Robi,R2-D2, MFH Cobra .
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Rank: Pro Groups: Registered
Joined: 27/10/2012 Posts: 146 Points: 427 Location: London
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Any luck finding out the problem?
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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luigione wrote:Any luck finding out the problem? Do you still have this problem? Our IT teams (in the UK and Italy) have been unable to replicate what you are seeing for the shop and we've not had any similar reports of the same.
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Rank: Pro Groups: Registered
Joined: 27/10/2012 Posts: 146 Points: 427 Location: London
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Yep, just tried on a 4th PC, same result, where it says Already registered? Please log in, I get that error. If I continue as guest, then no problem, works as it should, but I would prefer to use the login, as that would make it easier to track the order.
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Finally we have found the problem - the log in link was removed in the last rebuild of the page and its this that can give the error.
Since there is no longer a log in service available we will remove this section form the checkout asap. I'll let you know when its done - they are working on it now.
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Rank: Pro Groups: Registered
Joined: 27/10/2012 Posts: 146 Points: 427 Location: London
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Many thanks for the update.
Will that mean that any future orders will no longer appear on our online account?
Regards
Luigi
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