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 Rank: Pro     Groups: Registered
Joined: 04/01/2018 Posts: 455 Points: 1,365
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Does any one know where pack 10 is, Normally the direct debit has been taken and the monthly pack as arrived or just about too, But nothing yet this month. Can anyone offer an update on this. Thanks Rich
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Contact c/s as only they can advise regarding your Sub.
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Rank: Pro Groups: Registered
Joined: 04/01/2018 Posts: 455 Points: 1,365
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Tomick wrote:Contact c/s as only they can advise regarding your Sub. Yes I contacted CS (send a email) no reply, usually they are pretty prompt with there answers but not with this one which is why I looked to the forum for possible answers. I really hope there isn’t a delay? And I all honesty if there is should I be having to chase info and find out? Shouldn’t customer services be going this? Hopefully it’s all in had but as of posting I’m none the wiser on where pack 10 is. Thanks Rich.
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Rank: Pro Groups: Registered
Joined: 04/01/2018 Posts: 455 Points: 1,365
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Tomick wrote:Why not call c/s? Do you have there number? The website only has a contact form. Rich
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Customer Services 0333 300 1516 or 0333 240 1227 (Mon-Fri 8am - 5pm On the bench 1/350 Revell Tirpitz Platinum Edition (Pontos PE and Wooden deck) plus extra Eduard PE set and extra MK1 door sets.
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Also noted on the monthly invoice
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Rank: Pro Groups: Registered
Joined: 04/01/2018 Posts: 455 Points: 1,365
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Tomick wrote:Also noted on the monthly invoice Thank you. Cs emailed back today - bank holiday in Germany is causing the delay aparently. Thanks Rich.
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Rank: Pro Groups: Registered
Joined: 04/01/2018 Posts: 455 Points: 1,365
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Tomick wrote:Also noted on the monthly invoice Thank you. Cs emailed back today - bank holiday in Germany is causing the delay aparently. Thanks Rich.
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