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 Rank: Pro Groups: Registered
Joined: 25/02/2017 Posts: 339 Points: 1,016 Location: surrey
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Hi Guys, anybody checked the first part pack arriving? Not wishing to start my build until more packs arrive I just thought I would have a closer look at what I have already got. Have 2 problems I being the Hub cap has chrome blistering, worked in the plating industry I know this can be a problem if conditions are not right, the second is paint runs on the engine cover. Anyone else looked at them or am I unlucky with these. Will have to contact Modelspace to see how to rectify. Andy.
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Hi Andy, sorry to hear you have received some faulty parts. Contact CS giving them the stage numbers containing the damaged parts and ask for replacement stages to be sent. You will need your subscription number when speaking to CS....  Regards Alan
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Rank: Pro Groups: Registered
Joined: 25/02/2017 Posts: 339 Points: 1,016 Location: surrey
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Thanks Alan for the reply. Will contact c/s tomorror to sort out. Really looking forward to build this one. Suppose these things happen. Andy.
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Rank: Pro Groups: Registered
Joined: 25/02/2017 Posts: 339 Points: 1,016 Location: surrey
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Update. Rang CS very helpful sending replacement parts. Andy.
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 Rank: Super-Elite       Groups: Registered
Joined: 19/06/2013 Posts: 4,588 Points: 13,553 Location: West Yorkshire
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andali15 wrote:Hi Guys, anybody checked the first part pack arriving? Not wishing to start my build until more packs arrive I just thought I would have a closer look at what I have already got. Have 2 problems I being the Hub cap has chrome blistering, worked in the plating industry I know this can be a problem if conditions are not right, the second is paint runs on the engine cover. Anyone else looked at them or am I unlucky with these. Will have to contact Modelspace to see how to rectify. Andy. Sorry to hear you had some issues with your parts, have looked at mine and they are fine so think you may have been unlucky.Your replacement parts shouldn't take long to arrive. Al
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Rank: Pro Groups: Registered
Joined: 25/02/2017 Posts: 339 Points: 1,016 Location: surrey
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Still waiting for replacement parts. Been 14 days since contacting C/S. Thought the delivery’s were in 5 working days according to subscription. Loosing faith in a new build.
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Rank: Administration   Groups: Registered, Forum Support Team, Administrators, Global Forum Support Team, Moderator, Official Builds Joined: 09/11/2012 Posts: 8,301 Points: 23,991 Location: East midlands
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Best thing to do is email: sales@model-space.co.uk for an update on your request. Regards delboy271155 (Derek) COME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"
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Rank: Pro Groups: Registered
Joined: 25/02/2017 Posts: 339 Points: 1,016 Location: surrey
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Hello Derek thanks for the reply. I did phone C/S on Monday and was told had been processed but can’t understand why for a new build, I thought would have plenty of stock, the parts are not here. Surely they would have full packs of the first 5 issues that the items could be sent. Regards Andy.
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Rank: Administration Groups: Registered, Forum Support Team, Administrators, Global Forum Support Team, Moderator, Official Builds Joined: 09/11/2012 Posts: 8,301 Points: 23,991 Location: East midlands
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Hi Andy Processed means the request is in hand, dispatch then have to deal with it and then its reliant on the postal service. Give it a while to see if it arrives if nothing arrives then ask C/S if its been dispatched to you. They are dealing with a great number of dispatches so delays can happen. Keep me informed. Regards delboy271155 (Derek) COME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"
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Rank: Pro Groups: Registered
Joined: 25/02/2017 Posts: 339 Points: 1,016 Location: surrey
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Thanks Derek, will see what next week brings and if not by Friday will contact C/S again. Great news pack 2 has arrived and all looks ok, itchy fingers want to start building. Regards Andy.
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Rank: Pro Groups: Registered
Joined: 25/02/2017 Posts: 339 Points: 1,016 Location: surrey
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Now 19 days since first contact with C/S by phone and still no replacement parts. Have now emailed to find out why nothing sent. Poor service from a new build. Very disappointed. Andy.
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Rank: Administration Groups: Registered, Forum Support Team, Administrators, Global Forum Support Team, Moderator, Official Builds Joined: 09/11/2012 Posts: 8,301 Points: 23,991 Location: East midlands
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andali15 wrote:Now 19 days since first contact with C/S by phone and still no replacement parts. Have now emailed to find out why nothing sent. Poor service from a new build. Very disappointed. Andy. Hi Andy Have sent you a PM. Regards delboy271155 (Derek) COME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"
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Rank: Pro Groups: Registered
Joined: 25/02/2017 Posts: 339 Points: 1,016 Location: surrey
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Just a quick note replacement parts have arrived. Start the build soon. Andy. 
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Rank: Administration Groups: Registered, Forum Support Team, Administrators, Global Forum Support Team, Moderator, Official Builds Joined: 09/11/2012 Posts: 8,301 Points: 23,991 Location: East midlands
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andali15 wrote:Just a quick note replacement parts have arrived. Start the build soon. Andy. Good to hear your parts have arrived. Look forward to your build starting. Regards delboy271155 (Derek) COME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"
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