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 Rank: Beginner Level 3 Groups: Registered
Joined: 18/11/2018 Posts: 21 Points: 63
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My account finally updated showing final four issues will be dispatched tomorrow!  Slightly concerned that it isn't showing up my last payment so it now shows as if double is due when it isn't.. Anyone else having this problem?
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Rank: Beginner Level 3  Groups: Registered
Joined: 25/10/2018 Posts: 22 Points: 69
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Hi mine is exactly the same, showing that the last four issues will be sent tomorrow. Its still showing as no payment made last month. The account with the latest dispatch tomorrow is showing as £71 odd in the red. As long as I don't have that amount taken out of my bank!
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 Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Mine is the same. Checked bank and I paid the last four issues on the 20/11/18. I hope they realise their mistake and don't try and take it again.
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 Rank: Semi-Pro Level 2 Groups: Registered
Joined: 17/01/2016 Posts: 96 Points: 292 Location: United Kingdom
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Mine is the same too last 4 dispatching tomorrow. it also shows that last months payment hasn't been made (it has though I checked my bank also).
I hope this is sorted out before they take an extra payment.
Regards
Keith.
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Rank: Beginner Level 3 Groups: Registered
Joined: 18/11/2018 Posts: 21 Points: 63
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I think it'll be fine as someone contacted customer services last week and they had the correct balance. I tried calling but it sounded a bit like it was underwater so I emailed instead, will let you know if I hear back!
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Rank: Semi-Pro Level 2 Groups: Registered
Joined: 17/01/2016 Posts: 96 Points: 292 Location: United Kingdom
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Magical Barrie wrote:I think it'll be fine as someone contacted customer services last week and they had the correct balance. I tried calling but it sounded a bit like it was underwater so I emailed instead, will let you know if I hear back! Thanks Magical Barrie Keith.
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Rank: Semi-Pro Level 2 Groups: Registered
Joined: 17/01/2016 Posts: 96 Points: 292 Location: United Kingdom
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Gandale wrote:mpfiend wrote:Gandale wrote:This has now been noted and comments passed to Customer Services to look into.....
Regards
Alan Have there been any more updates on this? I would have expected to see my account updated by now with the details of the last pack being sent. Regards Keith. No further information as yet..... Regards Alan Hi Alan, Does anyone from Deagostini customer service frequent this forum? I'm not asking for names, just wondered as it would probably be a good idea and then we could get the correct updates about our C/S related issues which are affecting more than one persons account. Regards Keith.
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mpfiend wrote:Gandale wrote:mpfiend wrote:Gandale wrote:This has now been noted and comments passed to Customer Services to look into.....
Regards
Alan Have there been any more updates on this? I would have expected to see my account updated by now with the details of the last pack being sent. Regards Keith. No further information as yet..... Regards Alan Hi Alan, Does anyone from Deagostini customer service frequent this forum? I'm not asking for names, just wondered as it would probably be a good idea and then we could get the correct updates about our C/S related issues which are affecting more than one persons account. Regards Keith. It is very unlikely C/S would frequent this forum. The forum is a place for modellers to share their builds and look for solutions to solve problems relating to their builds, it is not a place to deal with account/delivery or C/S related issues. The forum does not have access to subscriber information nor is it equipped to deal with C/S related issues. This issue is now in the hands with the ops team that deals with such matters and as yet no further info has been received. Should you have any queries relating to your subscription then call C/S direct, they will be able to look into your query and actually advise on the balance of your account. Regards Alan
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Rank: Beginner Level 3 Groups: Registered
Joined: 18/11/2018 Posts: 21 Points: 63
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Good day Mr Walker, Thank you for taking the time to write to us. Subscriber Number: EM ****** Thank you for November payment it has been received. The balance now on your account is £35.96 for issues in transit, Kindly be advised that these are the last issues. If you require any additional information, please feel free to contact us. Kind regards, Delma Customer Care All good! Everything is up to date woo!
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Magical Barrie wrote:Good day Mr Walker, Thank you for taking the time to write to us. Subscriber Number: EM ****** Thank you for November payment it has been received. The balance now on your account is £35.96 for issues in transit, Kindly be advised that these are the last issues. If you require any additional information, please feel free to contact us. Kind regards, Delma Customer Care All good! Everything is up to date woo! Great, happy to see this has been resolved for you..... Regards Alan
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Rank: Semi-Pro Level 2 Groups: Registered
Joined: 17/01/2016 Posts: 96 Points: 292 Location: United Kingdom
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Magical Barrie wrote:Good day Mr Walker, Thank you for taking the time to write to us. Subscriber Number: EM ****** Thank you for November payment it has been received. The balance now on your account is £35.96 for issues in transit, Kindly be advised that these are the last issues. If you require any additional information, please feel free to contact us. Kind regards, Delma Customer Care All good! Everything is up to date woo! That's good news. What email address did you use please? Regards Keith
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Rank: Beginner Level 3 Groups: Registered
Joined: 18/11/2018 Posts: 21 Points: 63
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customercare@deagostini.co.ukOnly took a couple of days for the response too!
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Rank: Semi-Pro Level 2 Groups: Registered
Joined: 17/01/2016 Posts: 96 Points: 292 Location: United Kingdom
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Magical Barrie wrote:customercare@deagostini.co.uk Only took a couple of days for the response too! Thanks very much.
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Rank: Semi-Pro Level 2 Groups: Registered
Joined: 17/01/2016 Posts: 96 Points: 292 Location: United Kingdom
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Magical Barrie wrote:customercare@deagostini.co.uk Only took a couple of days for the response too! I tried emailing this address but keep getting a "Postmaster email delivery failure" message. .when I click on the link for the corrective action it mentions emailing to and from a Gmail account, I don't use a gmail account. Any ideas please or is there a different address to use? Best Regards Keith.
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