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 Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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It has come to light that the Pack 5 stock (which includes the Stage 30 rear wheel & tyre), contains a front tyre rather than a rear tyre, (the front and rear tyres differ in width).
The correct Stage 30 rear tyre is being provided with later content at around Pack 10 or 12.
In the meantime, you can temporarily fit the incorrect tyre onto the wheel, then do a rear tyre swop when you reveive the replacement rear tyre.
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Rank: Pro     Groups: Registered
Joined: 04/01/2018 Posts: 455 Points: 1,365
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Tomick wrote:It has come to light that the Pack 5 stock (which includes the Stage 30 rear wheel & tyre), contains a front tyre rather than a rear tyre, (the front and rear tyres differ in width).
The correct Stage 30 rear tyre is being provided with later content at around Pack 10 or 12.
In the meantime, you can temporarily fit the incorrect tyre onto the wheel, then do a rear tyre swop when you reveive the replacement rear tyre.
I'm I right in thinking its just one incorrect tyre? Thanks Rich
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Rank: Pro Groups: Registered
Joined: 04/01/2018 Posts: 455 Points: 1,365
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Tomick wrote:It has come to light that the Pack 5 stock (which includes the Stage 30 rear wheel & tyre), contains a front tyre rather than a rear tyre, (the front and rear tyres differ in width).
The correct Stage 30 rear tyre is being provided with later content at around Pack 10 or 12.
In the meantime, you can temporarily fit the incorrect tyre onto the wheel, then do a rear tyre swop when you reveive the replacement rear tyre.
Just received the final pack 12 and no correct tyre included!!! There was obviously no tyre in pack 10 either. Can you advise on when I’m likely to actually be able to complete this kit please. Thanks Rich.
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TRGRichie wrote:Tomick wrote:It has come to light that the Pack 5 stock (which includes the Stage 30 rear wheel & tyre), contains a front tyre rather than a rear tyre, (the front and rear tyres differ in width).
The correct Stage 30 rear tyre is being provided with later content at around Pack 10 or 12.
In the meantime, you can temporarily fit the incorrect tyre onto the wheel, then do a rear tyre swop when you reveive the replacement rear tyre.
Just received the final pack 12 and no correct tyre included!!! There was obviously no tyre in pack 10 either. Can you advise on when I’m likely to actually be able to complete this kit please. Thanks Rich. Will investigate this with the packaging department and get back to you.... Regards Alan
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Subscribers who have not received the correct Stage 30 rear tyre in pack 12 should email sales@model-space.co.uk and request the correct tyre be sent. In your email make sure you quote your subscriber ref number, name and address details. Regards Alan
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Rank: Pro Groups: Registered
Joined: 04/01/2018 Posts: 455 Points: 1,365
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Gandale wrote:Subscribers who have not received the correct Stage 30 rear tyre in pack 12 should email sales@model-space.co.uk and request the correct tyre be sent. In your email make sure you quote your subscriber ref number, name and address details. Regards Alan Any update on this Alan, I literally have 3 wheels on my wagon..... Thanks Rich.
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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TRGRichie wrote:Gandale wrote:Subscribers who have not received the correct Stage 30 rear tyre in pack 12 should email sales@model-space.co.uk and request the correct tyre be sent. In your email make sure you quote your subscriber ref number, name and address details. Regards Alan Any update on this Alan, I literally have 3 wheels on my wagon..... Thanks Rich. See post #6, says to email sales@model-space.co.uk and request the correct tyre be sent.
To have 4 wheels on your wagon, for now you can fit the incorrect tyre as its difference not that noticeable
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Rank: Pro Groups: Registered
Joined: 04/01/2018 Posts: 455 Points: 1,365
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Tomick wrote:TRGRichie wrote:Gandale wrote:Subscribers who have not received the correct Stage 30 rear tyre in pack 12 should email sales@model-space.co.uk and request the correct tyre be sent. In your email make sure you quote your subscriber ref number, name and address details. Regards Alan Any update on this Alan, I literally have 3 wheels on my wagon..... Thanks Rich. See post #6, says to email sales@model-space.co.uk and request the correct tyre be sent.
To have 4 wheels on your wagon, for now you can fit the incorrect tyre as its difference not that noticeable
Thanks Tomik, i hadn't refreshed the page so missed that post. I hope you dont mind, but I do think its quite poor that I have to chase it from customer services - as I'm obviously a subscriber and it is there mistake.... they never forgot to take my money  Cheers Rich
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Rank: Pro Groups: Registered
Joined: 04/01/2018 Posts: 455 Points: 1,365
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Tomick wrote:TRGRichie wrote:Gandale wrote:Subscribers who have not received the correct Stage 30 rear tyre in pack 12 should email sales@model-space.co.uk and request the correct tyre be sent. In your email make sure you quote your subscriber ref number, name and address details. Regards Alan Any update on this Alan, I literally have 3 wheels on my wagon..... Thanks Rich. See post #6, says to email sales@model-space.co.uk and request the correct tyre be sent.
To have 4 wheels on your wagon, for now you can fit the incorrect tyre as its difference not that noticeable
Tomick, no replies to emails as suggested, so I rang them, they had no idea what I was talking about. But did say they would send correct tyre, still waiting 1 week and counting. I Really I’m ticked off with modelspace over this, How long do they expect us to wait? Rich.
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Have passed your comment back to MS
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