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Month 25 on backorder for 2 months Options
figuerres
#1 Posted : 05 February 2019 03:24:26

Rank: Pro

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Joined: 20/12/2016
Posts: 138
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Location: Plant City, FL
so calling customer service today i asked when will i get the final month of the r2-d2.
it's on back order they tell me.
same thing they have been saying for the last 2 months.

this is the last subscription i will buy.

in the future offer a full kit or forget it.

so far i have had 3 model space kits and each of them have had this happen at least one time each.

someone is not doing a very good job of planning and stocking the parts for this company and the company needs to change what they are doing.

it is very frustrating to be almost done and then be on hold for months for the last few parts.

if the company is trying to fix a problem with the kit then tell the customer that the delay has a reason.
if the delay is due to a lack of planning then the company should admit it and be up front with the customers.

Markwarren
#2 Posted : 05 February 2019 08:42:06

Rank: Super-Elite

Publisher Medal: Featured Build of the MonthActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsTurquoise Medal: Turquoise Medal for model making know-how contributionOutstanding Build: An award for an outstanding buildBuild-Diary Medal: Build-Diary Medal of HonourRed Medal: Red Medal
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Joined: 04/01/2016
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Location: Northamptonshire, England
Hi
I have passed your comments back to the US office.

Regards
Marks
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