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out of stock issues Options
semaj
#1 Posted : 11 March 2019 23:38:11

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does anyone have any idea when issue 37 will come back into stock? i need to replace the micro switches on the light saber tube as one of the wires sheared off completely. until i get this issue i can not get my unit fully working. i have been asking/calling weekly for over 5 months now. im on the verge of seeking a claim for a refund as i have spent £800 on something that doesnt work.

its a complete joke as de agostini are offering full kits for purchase, yet i can not get a replacement part - so does this mean if anyone purchases a full kit they will also get missing issues? how can a company offer to sell full kits with issues out of stock and fully paid up subscribers can not get replacements??
Building:
Ghostbusters Ecto-1, Ford GT40, Gone in 60 seconds Eleanor mustang, Shelby Cobra
Complete:
R2D2, Red Bull RB7 RC, Battleship Bismarck, Shelby GT500 'super snake'
Gandale
#2 Posted : 12 March 2019 00:33:20

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semaj wrote:
does anyone have any idea when issue 37 will come back into stock? i need to replace the micro switches on the light saber tube as one of the wires sheared off completely. until i get this issue i can not get my unit fully working. i have been asking/calling weekly for over 5 months now. im on the verge of seeking a claim for a refund as i have spent £800 on something that doesnt work.

its a complete joke as de agostini are offering full kits for purchase, yet i can not get a replacement part - so does this mean if anyone purchases a full kit they will also get missing issues? how can a company offer to sell full kits with issues out of stock and fully paid up subscribers can not get replacements??


The forum cannot deal with stock or delivery issues. Would suggest you PM admin with your concerns as outlined in this topic....

https://forum.model-spac...t.aspx?g=posts&t=94

Regards

Alan

semaj
#3 Posted : 12 March 2019 23:06:15

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its not really a complaint against customer services or anything, its simply the fact that issues are out of stock to replace, yet clearly on the website they are selling full kits. how can this happen? i need a replacement issue 37 as mentioned, i have called CS every single week since the build finished and told the same story that they are out of stock, call again next week. i was simply asking if there was any way the staff here could find out if the issues are ever going to come back into stock? otherwise i have a droid that simply does not and will never work, which if i am no mistaken breaks trading standards regulations, and even the company policy to replace faulty items - how can i get a replacement if they are not and never going to be in stock, and likewise if issues are out of stock how can full kits and further subscriptions be offered?
Building:
Ghostbusters Ecto-1, Ford GT40, Gone in 60 seconds Eleanor mustang, Shelby Cobra
Complete:
R2D2, Red Bull RB7 RC, Battleship Bismarck, Shelby GT500 'super snake'
arpurchase
#4 Posted : 13 March 2019 09:45:09

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Please refer to post #2 and contact C/S about this matter and ask to talk to a supervisor if your not satisfied with there reply.
Current builds:-C57,Zero, Lamborghini Countach, Caldercraft HMS Agamemnon,Robi,R2-D2, MFH Cobra .

semaj
#5 Posted : 14 March 2019 00:15:31

Rank: Vice-Master

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email sent out as advised via PM. as stated, i have contacted CS constantly on a weekly basis and every time i am told the same thing no matter who i speak to. i was simply asking if anyone knew if any stock replacement was on order.
Building:
Ghostbusters Ecto-1, Ford GT40, Gone in 60 seconds Eleanor mustang, Shelby Cobra
Complete:
R2D2, Red Bull RB7 RC, Battleship Bismarck, Shelby GT500 'super snake'
arpurchase
#6 Posted : 14 March 2019 06:46:08

Rank: Super-Elite

Publisher Medal: Featured Build of the MonthActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsTurquoise Medal: Turquoise Medal for model making know-how contributionOutstanding Build: An award for an outstanding buildBuild-Diary Medal: Build-Diary Medal of HonourRed Medal: Red Medal
Groups: Registered

Joined: 27/09/2011
Posts: 15,196
Points: 45,687
Location: Dudley
The forum cannot deal with stock or delivery issues nor has access to that information.
Current builds:-C57,Zero, Lamborghini Countach, Caldercraft HMS Agamemnon,Robi,R2-D2, MFH Cobra .

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