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 Rank: Vice-Master        Groups: Registered
Joined: 25/08/2012 Posts: 997 Points: 2,813 Location: Down in the vale of Bedfordshire
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I brought the full kit in the sale before Christmas. On checking it all out I found I was missing, yes you guest it pack 18 issue 58. The bike kick stand, last week after after 3 months of endless emails and phone calls I got told it will be with me in 10 working days.  no today I got enough base board which is now the second one I've received. How hard is it for a company to get one pack sent out. Really loosing confidence with DeAg  My Favourite Building:- 1919 https://forum.model-spac...=339517&#post339517 -
Current Build - 0-6-0 https://forum.deagostini...=351803&#post351803 Enterprise D - https://forum.deagostini...=posts&t=35768&
Built:-. HMS Bounty, RMS Titanic, MP4-23, Flying Scotsman, Aston Martin DB5, Honda CB750, Mustang, R2-D2, Jaguar, DeLorean, Testarossa, Stage Coach plus many plastic kits.
Dry dock no room to display:-. Bismarck, U96.
To build:-. HMS Hood. HMS Victory. Cutty Sark. SoS, Lancaster bomber. DR1 Triplane. JU-87. Plus many many plastic kits.
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 Rank: Beginner Level 2 Groups: Registered
Joined: 08/01/2019 Posts: 12 Points: 36
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I’ve been dealing with this same exact issue with the missing kick stand. I had my full kit since before September of 2018 and have been trying to get a blasted kick stand. I’ll get an issue that it should be in, but it’s not. I can’t really blame customer service, but quality control with the actual manufacturer. All I want is the kick stand and I’ll have it completed. I don’t know why this single part seems impossible to get. I think I literally have six or seven issue 58s, each with no kick stand. I don’t need more full issue 58 packs, just that single piece. I wonder if this was such a problem when this kit was first released.
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Rank: Vice-Master Groups: Registered
Joined: 25/08/2012 Posts: 997 Points: 2,813 Location: Down in the vale of Bedfordshire
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 yey I've finally received the missing side stand part My Favourite Building:- 1919 https://forum.model-spac...=339517&#post339517 -
Current Build - 0-6-0 https://forum.deagostini...=351803&#post351803 Enterprise D - https://forum.deagostini...=posts&t=35768&
Built:-. HMS Bounty, RMS Titanic, MP4-23, Flying Scotsman, Aston Martin DB5, Honda CB750, Mustang, R2-D2, Jaguar, DeLorean, Testarossa, Stage Coach plus many plastic kits.
Dry dock no room to display:-. Bismarck, U96.
To build:-. HMS Hood. HMS Victory. Cutty Sark. SoS, Lancaster bomber. DR1 Triplane. JU-87. Plus many many plastic kits.
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Rank: Beginner Level 2 Groups: Registered
Joined: 08/01/2019 Posts: 12 Points: 36
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Well, then, they sure as heck need to send me mine. Putes me off to no end.
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Rank: Beginner Level 2 Groups: Registered
Joined: 08/01/2019 Posts: 12 Points: 36
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Mustang, I need to know your secret. What did you do to get yours? Seems to be a lost cause to receive mine. Like beating a dead horse. I’ve begged and been more than patient. We’re talking six plus months here.
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Rank: Vice-Master Groups: Registered
Joined: 25/08/2012 Posts: 997 Points: 2,813 Location: Down in the vale of Bedfordshire
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I just kept pestering there customer service until I got someone higher up in there department to take control of the matter and contact there Head Office. My Favourite Building:- 1919 https://forum.model-spac...=339517&#post339517 -
Current Build - 0-6-0 https://forum.deagostini...=351803&#post351803 Enterprise D - https://forum.deagostini...=posts&t=35768&
Built:-. HMS Bounty, RMS Titanic, MP4-23, Flying Scotsman, Aston Martin DB5, Honda CB750, Mustang, R2-D2, Jaguar, DeLorean, Testarossa, Stage Coach plus many plastic kits.
Dry dock no room to display:-. Bismarck, U96.
To build:-. HMS Hood. HMS Victory. Cutty Sark. SoS, Lancaster bomber. DR1 Triplane. JU-87. Plus many many plastic kits.
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Rank: Beginner Level 2 Groups: Registered
Joined: 08/01/2019 Posts: 12 Points: 36
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Alright. Yeah, I sent them out an email earlier this week and explained the situation. I requested that it be escalated as well. It’s just ridiculous having been sent six or seven stage 58s each missing this silly stand.
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Rank: Vice-Master Groups: Registered
Joined: 25/08/2012 Posts: 997 Points: 2,813 Location: Down in the vale of Bedfordshire
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Bcrorrer wrote:Alright. Yeah, I sent them out an email earlier this week and explained the situation. I requested that it be escalated as well. It’s just ridiculous having been sent six or seven stage 58s each missing this silly stand. Sent you a pm with details, good luck My Favourite Building:- 1919 https://forum.model-spac...=339517&#post339517 -
Current Build - 0-6-0 https://forum.deagostini...=351803&#post351803 Enterprise D - https://forum.deagostini...=posts&t=35768&
Built:-. HMS Bounty, RMS Titanic, MP4-23, Flying Scotsman, Aston Martin DB5, Honda CB750, Mustang, R2-D2, Jaguar, DeLorean, Testarossa, Stage Coach plus many plastic kits.
Dry dock no room to display:-. Bismarck, U96.
To build:-. HMS Hood. HMS Victory. Cutty Sark. SoS, Lancaster bomber. DR1 Triplane. JU-87. Plus many many plastic kits.
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