Hi all. Just ordered the full kit of the Victory. Received a email saying the kit is back ordered Has any one had a order that was backorder. If so how long did you have to wait. Called customer service and they was they did not know when they would get more in. Its a bummer

God I hope it does not take that long to get.

I agree. Even a best guess is better than I have no idea

Sorry to hear the news about your Victory,it must be a supply thing, I have just ordered another full Stage Coach kit and it arrived in 5 days from ordering.

Wish you all the best and hope you are building soon.

Trev.

I think a lot of it is down to the actual kit manufacturers.
Sometimes, a part work sells really well and the M/F's keep up with it really well.

Then, DeAg offers it as a complete kit.

Often, sales are good - no problem.
Then, sometimes a kit goes berserk and the manufacturer is caught off-guard, as with the Lambo Countach.

They struggle to supply with the demand.
They Will, but we need to be a bit patient.

I suspect that DeAgostini will wait until there is sufficient demand to make a further production run cost efficient. That is the only reason I can think of that justifies the 'I don't know when it will be available' response. That is probable why you will wait 6 weeks of 12 months! Just a thought....

I got a email from customer service and had to laugh. I ordered the full kit of the Victory, the paint and copper tiles. It went on back order because packs one and two the paint and tiles were out of stock. So they said going to ship me packs three through twelve. Will send me packs one and two the paint and tiles when they come in. Told me could be six weeks or longer before they come in. So will have part of the ship and still can not start it

I am also having issues with my orders. I ordered the 12 month subscription to the victory as well as the copper tiles and paint back in February. I did receive pack 1 but I am still waiting on pack 2, the tiles and paint. I was told by customer service that pack 2 is out of stock and back ordered same story with the paint and tiles. No date given for restock. Since this was taken so long I called and asked if the Swift model was in stock so I ordered it to build while I wait for the Victory. To make a long story short I was charged a total of 2 times and still don’t have the Swift….it’s now out of stock with no known restock date. When I complained about the charges customer service has stated that they have escalated the matter for refund. I have already contacted my credit card company and they are now looking into it. I keep thinking maybe next week the kits will arrive but honestly I am about done.

Received email from customer service. They have no idea when pack 2 will come off back order. It seems there are a lot of people waiting on pack 2 . They told me they send a message to manufacture weekly telling them what is on back order but pack 2 does not seem to be shipped to them

I do not know i have not opened the boxes. With all the run around i am getting from customer service over pack two and the copper tiles i am seriously considering returning the kit. It is very frustrating when you pay for a full kit they take your money and you do not get what you ordered and the only answer you get is i do not know when the missing items will be shipped. I know i am not the only one here in the states that feels the same way