I placed an order recently for a different kit and selected paypal as the payment method.
The site takes you to paypal and i had to login and confirm the sale.
On doing that i was returned to the deagostini web site and received confirmation of my order along with the all important order number.
At the same time received an email confirmation of my order.
So i guess the first question would be did you get an order number after completing your paypal payment details? If you did then deagostini should be able to track that - if not then there is something not working.
Have you tried placing your order direct with a person at deagostini?
Tony
Happy Modelling
BUILDING: Hachette Spitfire Mk 1A, Constructo Mayflower
SUBSCRIPTION COMPLETE (Awaiting building): USS Constitution, Sovereign of the Seas, 1:200 Bismarck (Hachette)
COMPLETED: Porsche 911, E-Type Jaguar, Lam Countach