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 Rank: Beginner Level 2  Groups: Registered
Joined: 19/07/2015 Posts: 10 Points: 30 Location: Canada
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I'm wondering if anyone has heard about when Pack #2 will be restocked. I can't seem to get any information out of customer service. I’ve been waiting for months for this pack as well as for the tiles and paint set. Any info anyone has would be great Thanks John On Bench:
AL Bluenose II
Up next:
HMS Victory 12 month subscription
VASA 12 month subscription
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Rank: Administration  Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,928 Points: 5,796 Location: UK
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Jolley wrote:I'm wondering if anyone has heard about when Pack #2 will be restocked. I can't seem to get any information out of customer service. I’ve been waiting for mouths for this pack as well as for the tiles and paint set. Any info anyone has would be great
Thanks
John
Hi John, I’ve been trying to get a delivery date. The person I need to talk to is in Italy, and most of the country takes August off. I will post a note in the Inventory Updates section as soon as I know something solid. They will absolutely get stock, but the timing is uncertain. In the meantime, you can work on masts, the boats, and all the rest of the bazillion little details that need to be built up.
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Rank: Beginner Level 2 Groups: Registered
Joined: 19/07/2015 Posts: 10 Points: 30 Location: Canada
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Thanks for the update Mark. I wish I could work on other parts but I've purchased the 12 month subscription so I only have pack 1 and that's complete. I do have the AL Bluenose 2 I think I will start while I'm waiting. John On Bench:
AL Bluenose II
Up next:
HMS Victory 12 month subscription
VASA 12 month subscription
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Rank: Administration Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,928 Points: 5,796 Location: UK
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Jolley wrote:Thanks for the update Mark. I wish I could work on other parts but I've purchased the 12 month subscription so I only have pack 1 and that's complete. I do have the AL Bluenose 2 I think I will start while I'm waiting.
John Hi John, Thank you for your patience! Again, I’ll post as soon as I know something.
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Rank: Beginner Level 2 Groups: Registered
Joined: 19/07/2015 Posts: 10 Points: 30 Location: Canada
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Pack 2 update
I requested an update from customer service 4 days ago and I have just received the below response;From: "Customer Service, DeAgostiniusa" <Customerservice@deagostiniusa.com>
Date: November 6, 2019 at 8:43:46 AM MST
To: John Jolley
Subject: RE: Outstanding orders
Dear John,
I apologize for the delay receiving Pack 2 for the HMS Victory model. Inventory recently arrived at the warehouse for Pack 2 and is in the process of being shipped out to you at this time. Please allow 6-8 business days from the shipping confirmation email for this item to arrive.
If you have any other questions, or if I can be of any further assistance, please do not hesitate to contact me again.
Regards,
Jeremiah C.
www.deagostiniusa.com [deagostiniusa.com]
www.model-space.com/us [model-space.com]
Customer Service: 877-544-6779
Hours: Monday - Friday 7:00 am to 5:30 pm (CST)
So I expect to get the pack in about 2 weeks after I recieve the shipping email, this allows for the pack coming through Canadian customs. I will let everyone know if it arrives
Cross your fingers
JohnOn Bench:
AL Bluenose II
Up next:
HMS Victory 12 month subscription
VASA 12 month subscription
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