|
|
 Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
|
totally confused tony, let us know how you get on.
|
|
|
Rank: Administration        Groups: Registered, Forum Support Team, Administrators, Global Forum Support Team, Moderator, Official Builds Joined: 09/11/2012 Posts: 8,301 Points: 23,991 Location: East midlands
|
This doesn`t bode well, but lets hope that at least you get your money back.  Regards delboy271155 (Derek) COME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"
|
|
|
 Rank: Super-Elite Groups: Registered
Joined: 17/12/2013 Posts: 3,982 Points: 11,974 Location: NY, USA
|
yes there seems to be mass confusion over this if you look at the Fb groups with conflicting information coming directly from Eaglemoss.The latest thing posted on FB was an email for Eaglmoss supposedly from their head office saying the DB had not been cancelled.However some people received cancellation notices though they hadnt cancelled their subscription and were told no new subscriptions were being taken because of quality control issues.
So it is clear as mud.We have heard nothing in USA so far and I just received my third month of parts.I also finally got more parts for DeLorean after getting nothing since May.
Its a bit of a mess at the moment.I hope Eaglemoss will release a definitive statement to clear this up.
Carl
|
|
|
Rank: Super-Elite  Groups: Registered
Joined: 31/05/2010 Posts: 5,679 Points: 17,011 Location: Wiltshire
|
Carl As you say lots of conflicting information on facebook. Seen a post earlier from an individual that says eaglemoss have been bought out by Swiss company the Die Cast Club. I will be phoning them again in the morning to see if i can get any sense out of them and will let everyone know what i get told. In a bit of limbo at the moment because i have this set up on paypal so not sure if to stop payments - which then causes an issue if it is still running, or leave alone in which case they could end up charging me again. Hopefully i will have a better idea tomorrow. Tony Happy Modelling
BUILDING: Hachette Spitfire Mk 1A, Constructo Mayflower
SUBSCRIPTION COMPLETE (Awaiting building): USS Constitution, Sovereign of the Seas, 1:200 Bismarck (Hachette)
COMPLETED: Porsche 911, E-Type Jaguar, Lam Countach
|
|
|
Rank: Super-Elite Groups: Registered
Joined: 31/05/2010 Posts: 5,679 Points: 17,011 Location: Wiltshire
|
Just phoned UK customer services and this is what they have told me. 1. The information provided earlier in the week by the die cast club was not 100% accurate. 2. Existing subscribers that have already received parts will continue to do so through to the end of the build. 3. No new subscribers to this build will be accepted. 4. My parts 7-10 shipped on tuesday and i am told i should rceive these by 22/10 5. I did ask what happens if spares are required and will they have stocks to support that but the chap i spoke to was not able to advise. So there we have it (for today at least :-)). Its still a "risk" as i see it but i am going to let it roll on and hope that before i "die" i will get to complete this model. Tony Happy Modelling
BUILDING: Hachette Spitfire Mk 1A, Constructo Mayflower
SUBSCRIPTION COMPLETE (Awaiting building): USS Constitution, Sovereign of the Seas, 1:200 Bismarck (Hachette)
COMPLETED: Porsche 911, E-Type Jaguar, Lam Countach
|
|
|
Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
|
birdaj2 wrote:Just phoned UK customer services and this is what they have told me.
1. The information provided earlier in the week by the die cast club was not 100% accurate.
2. Existing subscribers that have already received parts will continue to do so through to the end of the build.
3. No new subscribers to this build will be accepted.
4. My parts 7-10 shipped on tuesday and i am told i should rceive these by 22/10
5. I did ask what happens if spares are required and will they have stocks to support that but the chap i spoke to was not able to advise.
So there we have it (for today at least :-)).
Its still a "risk" as i see it but i am going to let it roll on and hope that before i "die" i will get to complete this model.
Tony thanks for the info tony,
|
|
|
Rank: Super-Elite Groups: Registered
Joined: 17/12/2013 Posts: 3,982 Points: 11,974 Location: NY, USA
|
I read that too.Apparently Wayne Green from the "World of Wayne" youtube channel is making a video explaining what is going on.I will post a link once he has it up and running.
Carl
|
|
|
Rank: Super-Elite Groups: Registered
Joined: 31/05/2010 Posts: 5,679 Points: 17,011 Location: Wiltshire
|
Email just in at 16:27 from eaglemoss reads as follows: We would like to thank you for collecting the James Bond DB5 collection. It is with a heavy heart that we have to inform you, that due to unforeseen circumstances, we will not be able to continue producing this collection. As a result, we have taken the regrettable decision to close the collection. We know that this will disappoint many of our loyal collectors, but if the situation changes we will be back in touch. As a valued customer, we will process a full refund of your collection which will be credited in your account in the next three to five working days As a token of our appreciation for ordering this collection, please use the promo: VoCUK06 to redeem a 10% discount in our E-shop: https://shop.eaglemoss.com/ Once again, we are sorry for this decision, but please feel free to reach our customer service team at: customerservice@eaglemoss.co.uk, or you can call us on: +44 191 490 64 21.
Confusion reigns supreme Tony Happy Modelling
BUILDING: Hachette Spitfire Mk 1A, Constructo Mayflower
SUBSCRIPTION COMPLETE (Awaiting building): USS Constitution, Sovereign of the Seas, 1:200 Bismarck (Hachette)
COMPLETED: Porsche 911, E-Type Jaguar, Lam Countach
|
|
|
Rank: Super-Elite Groups: Registered
Joined: 17/12/2013 Posts: 3,982 Points: 11,974 Location: NY, USA
|
Wayne Green just posted on FB it is true it has been cancelled-at least in UK.Apparently he has an inside contact at Eaglemoss management.
Carl
|
|
|
Rank: Super-Elite Groups: Registered
Joined: 17/12/2013 Posts: 3,982 Points: 11,974 Location: NY, USA
|
World of Waynes video is up on youtube explaining what happened with Eaglemoss and the Db5.Quite a story
Carl
|
|
|
Rank: Super-Elite   Groups: Official Builds, Administrators, Moderator, Global Forum Support, Registered Joined: 04/06/2011 Posts: 4,549 Points: 13,807 Location: ipswich
|
Link...? It would save searching. 
|
|
|
Rank: Super-Elite Groups: Registered
Joined: 17/12/2013 Posts: 3,982 Points: 11,974 Location: NY, USA
|
Sorry forgot to post the link
https://www.youtube.com/watch?v=wness4w2fwA
Carl
|
|
|
 Rank: Semi-Pro Level 2 Groups: Registered
Joined: 01/02/2013 Posts: 80 Points: 243 Location: Ipswich, Suffolk
|
morning everyone,
received same email ref aston martin db5 as everyone else, also received same for the Nissan GTR - here's hoping the ghostbusters ecto-1 gets the go ahead - as it looks like a beast.
Sparky1962
|
|
|
Rank: Superelite  Groups: Registered
Joined: 10/05/2010 Posts: 2,608 Points: 7,519 Location: Lincolnshire
|
darbyvet wrote:Sorry forgot to post the link
https://www.youtube.com/watch?v=wness4w2fwA
Carl
Makes for interesting viewing. The fact he gave them a chance to respond, which they didn’t take, speaks volumes!
|
|
|
Rank: Super-Elite Groups: Registered
Joined: 31/05/2010 Posts: 5,679 Points: 17,011 Location: Wiltshire
|
Getting even more annoyed! Just had a refund notification for £41.95 which was the payment taken last week. When i spoke to cs on tuesday (when the build was off, before it was on again then off again) they said i would get a FULL refund of £74 so everything i had paid for this build. At the moment all i have been given is the last instalment refund and not for all the parts. Looks like another call needed monday Tony Happy Modelling
BUILDING: Hachette Spitfire Mk 1A, Constructo Mayflower
SUBSCRIPTION COMPLETE (Awaiting building): USS Constitution, Sovereign of the Seas, 1:200 Bismarck (Hachette)
COMPLETED: Porsche 911, E-Type Jaguar, Lam Countach
|
|
|
Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
|
just had the same email tony, a refund of £41.95. will never use them again. 
|
|
|
Rank: Super-Elite Groups: Registered
Joined: 31/05/2010 Posts: 5,679 Points: 17,011 Location: Wiltshire
|
Steve1701 wrote:just had the same email tony, a refund of £41.95. will never use them again. no way do i want a load of parts i cannot use so no doubt mondays call will be along the lines of "you need to send them back for a refund" or more likely "hard luck we do not want them back and you are not getting a refund". There was a facebook update by someone claiming that charge they made for magazine 2 and the parts (£30 i think they reduced the charge to) was wrong as the signup listing did say 2 magazines and parts for whatever it was we paid. That link went quiet but i will looking for my addional £35 ish back. Tony Happy Modelling
BUILDING: Hachette Spitfire Mk 1A, Constructo Mayflower
SUBSCRIPTION COMPLETE (Awaiting building): USS Constitution, Sovereign of the Seas, 1:200 Bismarck (Hachette)
COMPLETED: Porsche 911, E-Type Jaguar, Lam Countach
|
|
|
Rank: Super-Elite Groups: Official Builds, Administrators, Moderator, Global Forum Support, Registered Joined: 04/06/2011 Posts: 4,549 Points: 13,807 Location: ipswich
|
I'm sure EM will sort it all properly.
The fact you've just a refund on the 'last' payment, doesn't mean you won't get the other monies you have paid.
We are DeAgostini here and aren't involved, but even so, give EM a chance. They clearly have problems with these particular builds.
Let them sort it out.
I'm sure that nobody will lose out.
Roy.
|
|
|
 Rank: Master  Groups: Registered
Joined: 29/03/2011 Posts: 1,053 Points: 3,165 Location: Glenvista JHB
|
Hi Roy, This is really frustrating Hopefully you get ALL your money back!!! Good luck. Kind regards, Garth "Measure twice, cut once!!!"
Finished!!! HMS Victory,
Current build: Black Pearl.
On hold: Bismarck, Golden Hind, Flying Scotsman, Victory Cross Section, SOTS, Tiger 1.
Wish list: USS Constitution.
|
|
|
Rank: Super-Elite Groups: Registered
Joined: 17/12/2013 Posts: 3,982 Points: 11,974 Location: NY, USA
|
According to Eaglemoss USA the DB5 is not being cancelled in USA so hopefully if that is true it means they have not abandoned the kit and will maybe re-release it in UK.
Carl
|
|
|
|
Guest (12)
|
US
