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 Rank: Semi-Pro Level 1   Groups: Registered
Joined: 29/03/2015 Posts: 52 Points: 142 Location: Granbury, Texas
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I received parts pack 5 back in November and the parts for issue 20 were not in the pack. I sent in a parts request on November 19, 2019 and received a reply that the parts would be coming from the UK and it would take 2 to 3 weeks for me to receive them and to let CS know if I didn't get them.
I didn't get any other response.
On December 30, 2019, I replied to the response I had received in November and the CS agent said the parts had been backordered and she had resent the request and raised the level to expedite the delivery. Once again coming from the UK and 2 to 3 weeks delivery time and to let them know if I hadn't received them. No other response.
I now have sent another request for these parts and haven't received any response what so ever.
I really need these parts so I can finish the second Laser Cannon. I cannot finish the 2nd wing until then. It has been almost 2 1/2 months since I originally requested these parts to no avail.
Help
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Rank: Administration  Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,914 Points: 5,761 Location: UK
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Hi,
Shoot me a PM with your name and address. I'll kick it upstairs.
Mark
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