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Vasa pack 1 missing all parts from stage 2 Options
rashconq
#1 Posted : 03 February 2020 19:00:25

Rank: Newbie

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Joined: 03/02/2020
Posts: 2
Points: 6
Location: Preston
Hello,

I received pack 1 of my new Vasa subscription. Unfortunately the subscription didn't start well, because all the parts of stage 02 are missing!!! And the presentation booklet with the details of the model (i have seen this on other member's packages) is missing as well.

Where can I request a replacement?

I am a bit disappointed because I wanted to start my build today. Modelspace should have better quality control and verify everything is ok before sending the packages...
Gandale
#2 Posted : 03 February 2020 19:10:03

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Am sorry to hear your delivery of pack 1 is missing some items. You should give customer services a call, quote your subscription number and outline what you are missing. It is better to call CS rather than resort to email, you'll get a much quicker response by calling... CS details can be found here

https://forum.model-spac...spx?g=posts&t=15708

If you still encounter problems then by all means send me a PM outlining the details..

Regards

Alan
rashconq
#3 Posted : 03 February 2020 19:14:28

Rank: Newbie

Groups: Registered

Joined: 03/02/2020
Posts: 2
Points: 6
Location: Preston
Thank you very much for your response. I will try give a call
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