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 Rank: Pro Groups: Registered
Joined: 27/10/2012 Posts: 146 Points: 427 Location: London
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I suscribed to the partwork on the 20th but still not got an account number, nor does it show up on my account, anyone else have this?
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luigione wrote:I suscribed to the partwork on the 20th but still not got an account number, nor does it show up on my account, anyone else have this?
Hi Luigione Unfortunately we do not have access to customer account information. You should allow at least 14 days for delivery and information to appear however, if you give CS a call they will give you and update on this and ensure information shows up on your account. If you still get no joy then by all means send a PM to Moderator will the details but you must call CS first. Better to call rather than sending an email, you'll get an instant answer by calling... Hope this helps... Regards Alan
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Rank: Pro Groups: Registered
Joined: 27/10/2012 Posts: 146 Points: 427 Location: London
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Thanks for your reply, was just surprised it's taking so long, other partworks I have done in the past always shown up within a week.
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Rank: Pro Groups: Registered
Joined: 27/10/2012 Posts: 146 Points: 427 Location: London
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Payment come out of my paypal account, so should be seeing something soon
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Rank: Pro Groups: Registered
Joined: 27/10/2012 Posts: 146 Points: 427 Location: London
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Got my first pack, first impressions are good.
Only thing, I still can't see my subscription details online, I have my subscriber number, but when I try to add it to my account, it tells me that the details are incorrect. Is there a different link to online accounts?
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luigione wrote:Got my first pack, first impressions are good.
Only thing, I still can't see my subscription details online, I have my subscriber number, but when I try to add it to my account, it tells me that the details are incorrect. Is there a different link to online accounts?
Hi Luigione, give CS a call. They'll sort this out for you as they have access to your account information..... Regards Alan
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Rank: Pro Groups: Registered
Joined: 27/10/2012 Posts: 146 Points: 427 Location: London
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Another thing I meant to ask, as this is my first online only partwork, I've noticed that we only get downloadable instructions and no physical magazine. Is there also a downloadable magazine?
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luigione wrote:Another thing I meant to ask, as this is my first online only partwork, I've noticed that we only get downloadable instructions and no physical magazine. Is there also a downloadable magazine? You are correct, there isn't a downloadable magazine. If a magazine was to be included then it would be shown on the model's website....  Regards Alan
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Rank: Administration  Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,904 Points: 5,725 Location: UK
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Hello,
To echo what Alan said, there is not a magazine with this build. In fact, all new builds will be download only, with only older kits coming with magazines. There are seemingly to be a few exceptions, with the X-wing being a case in point.
I’m torn; on one hand, I like being able to adjust the colors when I print. On the other, I do miss the bits of history that came with the mags.
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Rank: Pro Groups: Registered
Joined: 27/10/2012 Posts: 146 Points: 427 Location: London
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I did find that part a bit disappointing, I was looking at the polish online build diary, and did see that they got the mags, was really looking forward to a little bit of a history lesson, but sadly this won't be the case with this build. While I appreciate the need to keep the costs down by not supplying a physical copy, it would be nice to have a downloadable PDF of the mag. At least we do get a nice model.
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Rank: Pro Groups: Registered
Joined: 27/10/2012 Posts: 146 Points: 427 Location: London
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Finally got an answer from CS about checking account online, and it seems that we can't. According to email response, modelspace never had an online portal.
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US
