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 Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Is there a way to catch up, ive ony just had upto issue 15, id be happy to pay the 6 issue to catch up , Admin help on this one please 
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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 Rank: Vice-Master    Groups: Registered
Joined: 11/05/2011 Posts: 766 Points: 2,128 Location: Dagenham
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I done that today and the guy I spoke to was about as much use as a chocolate teapot........ If you have any luck calling can u let us no please CURRENT BUILDS
Mclaren MP4-23
Ford 1/12 Shelby Mustang GT500 2010
HMS Pandora
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 Rank: Semi-Pro Level 1 Groups: Registered
Joined: 20/06/2011 Posts: 53 Points: 132 Location: basildon
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There has been a few mentions on here about customer service and agree they are rubbish
I have started to go with others now and not build anything else until i have got at least 3 deliverys or more then build from there
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Rank: Pro  Groups: Registered
Joined: 09/08/2011 Posts: 386 Points: 1,129 Location: Hertfordshire
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Speak to your local newsagent I got 17,18,19 and 20 all in one go, only took 2 weeks and when they came issue 21 was out too
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Customer services suck !!! didnt get anywhere, I mean i;m trying to give em my money and they still dont wana help ...
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Rank: Administration  Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,927 Points: 5,803 Location: UK
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Loonyllamas wrote:Is there a way to catch up, ive ony just had upto issue 15, id be happy to pay the 6 issue to catch up , Admin help on this one please Hi Loonyllamas If you could PM me your account number and I'll see what I can do Thanks Admin
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Rank: Administration Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,927 Points: 5,803 Location: UK
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Hi All
After speaking to customer services regarding the issue of 'catching up' (as this actually depends on when you started your subscription with us) they have advised the below:
"If customers would like to catch up, they can do so by placing back orders on a separate account to that of their subscriptions. We will require upfront payment for these orders prior to shipping and they will charged additional postage costs. We would also need to update their subscription account to indicate that they have placed orders for issues due to be sent so that we avoid duplicating issues"
Thanks
Admin
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Rank: Semi-Pro Level 1 Groups: Registered
Joined: 27/03/2011 Posts: 72 Points: 186 Location: United Kingdon
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Oh dear, i think i would rather wait, i can see where this option would end up.
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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I'll leave it, you can see whats going to happen here, you place back issues, its takes em 4 weeks to delivery as it normally does, in the mean time the issue get sent then the same back issues turn up, NO THANKS !!! lol
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Rank: Semi-Pro Level 2 Groups: Registered
Joined: 27/07/2011 Posts: 99 Points: 293 Location: Marlow
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I have been so disappointed with the service from Deag I cancelled my subscription so what I cant buy on Ebay I will get from W.H.Smith who seem to be geared up for this model.
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Rank: Vice-Master  Groups: Registered
Joined: 31/08/2011 Posts: 629 Points: 1,963 Location: Plymouth
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I will be honest, i have had no problems with my subcription at all. My Four Magazines turn up on the 9th of each month with out a problem. So far so good.....
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 Rank: Amateur level 2 Groups: Registered
Joined: 27/03/2011 Posts: 47 Points: 124 Location: North wales
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schueyking wrote: I will be honest, i have had no problems with my subcription at all. My Four Magazines turn up on the 9th of each month with out a problem. So far so good..... same here
Dave
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Rank: Pro  Groups: Registered
Joined: 27/06/2011 Posts: 434 Points: 1,309 Location: milton keynes
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you can catch up by buying from the deagostini shop http://www.deagostini.co...uild_your_own_mclaren/1
however if your on a subscription i would suggest cancelling that and re-starting from the current issue regards Built - MP4/23, Zero, Deagostini Falcon, Model Airways 1903 Wright Flyer, Senna Mp4/4.
Working - Mclaren M23 1/8th scale to complement the Deagostini MP4/23 & Mp4/4
on the bench, Model Airways Sopwith Camel.
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Rank: Pro Groups: Registered
Joined: 27/05/2011 Posts: 256 Points: 774 Location: barrow in furness
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has anybody tried this? im quite interested in attempting it! If at first you don't succeed........skydiving is not for you!
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Rank: Semi-Pro Level 1 Groups: Registered
Joined: 20/06/2011 Posts: 53 Points: 132 Location: basildon
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Will think about it after i have got my steering wheel
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Rank: Pro Groups: Registered
Joined: 27/05/2011 Posts: 256 Points: 774 Location: barrow in furness
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thats exactly what i was thinking! dont want to ruin my chance to get the steering wheel. ive subscribed from issue 2 and issues 22-25 are being sent today (apparently) so that still leaves me along way behind which is annoying! If at first you don't succeed........skydiving is not for you!
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Rank: Semi-Pro Level 1 Groups: Registered
Joined: 20/06/2011 Posts: 53 Points: 132 Location: basildon
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Yeah same for me i think its the 4 week and 5 week thing as we are now going to be. 5 issues behind
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US
