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 Rank: Newbie Groups: Registered
Joined: 04/08/2020 Posts: 2 Points: 6 Location: United Kingdom
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Can someone help please. I am missing a small part from my build. The build is taking so long I cant tell if I had the part and it has fallen off or if it was never delivered.
I am trying to get a replacement but I am directed by customer services to locating the part through the web page. I have looked and I cant see how to identify and order the spare part. Waiting for a reply from Customer services seems to take a long while.
Is anyone aware of the procedure.
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 Rank: Superelite      Groups: Registered
Joined: 10/05/2010 Posts: 2,608 Points: 7,519 Location: Lincolnshire
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Hi and welcome to the forum.
Firstly, what part are you missing and from which Stage/Pack?
From experience, you are much better calling Customer Services on 0333 240 1227 than waiting for an email response. Having said that, it depends on whether they have that pack in stock, Covid permitting!
Best advice though is give them a call.
Regards
Gray
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Rank: Newbie Groups: Registered
Joined: 04/08/2020 Posts: 2 Points: 6 Location: United Kingdom
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Thanks for the reply. You use two terms. Part and Pack.
Do I need to get the whole pack or the individual part.
Thanks
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Rank: Administration    Groups: Registered, Forum Support Team, Administrators, Global Forum Support Team, Moderator, Official Builds Joined: 09/11/2012 Posts: 8,297 Points: 23,979 Location: East midlands
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turnwise wrote:Thanks for the reply. You use two terms. Part and Pack.
Do I need to get the whole pack or the individual part.
Thanks Hi Turnwise,  Welcome to the forum.  Deag will not replace a single part, but you can get what you need. Looking at the official build you get three or four stages of parts in each pack. Deag will send you a complete stage. So ring customer services and state which stage the part you require is in and then they can sort it for you. When you ring them have that info ready and also have your account/subscription number to hand also. Hope this helps. Regards delboy271155 (Derek) COME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"
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