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 Rank: Amateur Level 1 Groups: Registered
Joined: 28/05/2013 Posts: 34 Points: 105 Location: Scarborough
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I am currently building my e-type and discovered that the windscreen was not included. I contacted customer services about 6 weeks ago and they said it was out of stock but I have heard nothing further. I have emailed asking for an update but had no reply. Where do I stand if they never provide one? The model is useless without it. I have been checking ebay but to no avail. Does anyone have one I could buy? Or suggest what i might try to get one? Kind regards Stephen
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Rest assured, you will be sent one as soon as it comes back in stock. You will not be left in a position of not being able to complete your build. Have also highlighted this to 'admin' for follow up.
Regards
Alan
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Rank: Amateur Level 1 Groups: Registered
Joined: 28/05/2013 Posts: 34 Points: 105 Location: Scarborough
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That is very good of you, thanks Alan.
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Rank: Administration  Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,908 Points: 5,740 Location: UK
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Hi Stephen,
What stage is this from?
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Rank: Amateur Level 1 Groups: Registered
Joined: 28/05/2013 Posts: 34 Points: 105 Location: Scarborough
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Hi Mark. It is issue 87. I didn't notice it was missing until I started building after I had collected all the issues. Kind Regards, Stephen
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Rank: Amateur Level 1 Groups: Registered
Joined: 28/05/2013 Posts: 34 Points: 105 Location: Scarborough
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Hi Mark, did you manage to find out any info for me on my missing issue 87? Kind regards, Stephen
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 Rank: Elite      Groups: Registered
Joined: 14/10/2014 Posts: 1,715 Points: 5,087 Location: Leicester england uk
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Hi I sincerely hope you get this issue for your jag,as I have been waiting 14 months for this issue to complete my jag,cheers mick. Builds hms victory, suzuki gsx 1300 R hayabusa, honda C B 750, lamborghini countach L P 500 S, tamiya 1/16 rc full option tiger 1 tank,
built, Mclaren M P 4 - 23. Occre london tram,
Stash.airfix 1/24 mosquito. Diag Virginia schooner, tamiya 1/6 honda 750, tamiya 1/35 famo, tamiya 1/35 flak 88.
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Rank: Amateur Level 1 Groups: Registered
Joined: 28/05/2013 Posts: 34 Points: 105 Location: Scarborough
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Flippin Eck. That doesn't bode well does it?
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Rank: Administration Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,908 Points: 5,740 Location: UK
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Hi Guys,
Most of Italy is on holiday, so it’s slowing down the response time. I don’t have info as yet. I’ll keep you posted.
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Rank: Amateur Level 1 Groups: Registered
Joined: 28/05/2013 Posts: 34 Points: 105 Location: Scarborough
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Just to keep you up to date with my endeavours I called Modelspace customer services who were easy to contact and very friendly but told me that I had to contact Deagostini. The number I was given rings, is answered and then immediately put down. Tried it a few times over a few days but had the same response. I have emailed their customer service team numerous times but have not a response to my last 3 emails.
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