I have been building the Porsche 911 Carrera since November 2019 (so about halfway through) and generally all has gone well.
I have had a couple of issues with parts which were sorted out pretty quickly by Customer Service after I contacted them on the Facebook messenger link.

About three weeks ago however, my wife decided to move my model and unfortunately dropped it.
There is not huge damage, some broken parts and quite a few tears..

Since then I have been trying to find out if I can purchase spares to be able to fix it, but no success.
I only need an Issue 33, issue 37 and issues 39 and I will buy the complete new packs that the parts are in if possible so I can repair the damage.

I have contacted the Facebook messenger 3 times but this time no response, I have sent a mail to customercare@deagostini.co.uk and another to modelspace@deagostini.co.uk but not received any responses to these either.

Are these the correct addresses?
Any other suggestions on how best to get in touch?
Is it even possible to purchase spares?

Thanks Derek

I managed to talk to Customer Services and I can buy each stage I need to fix the damage @£9.99 each through PayPal.

I very much appreciate your help.