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 Rank: Amateur Level 1 Groups: Registered
Joined: 02/08/2020 Posts: 33 Points: 99 Location: California
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Hello all. My god it is starting to look like I am some sort of a whiny little boy with all of my posts about my build issues of late. Trust me, I am not that way. I just must be in a small bad patch with respect to my build. In all honesty, this rough patch I seem to be going through has me yearning for the fifth and final wheel assembly. At least that is something I find myself good at...go figure right? In any event, I just opened Issue 73 to discover a paint flaw or defect of some sort on the right front wing. See attached pictures. I have verified that it is not just due to some protective coating I assume is put on the painted body for protection during packaging because I have gently cleaned the area and can actually feel the defect when I gently rub my fingernail over the defect. It is also not due to my error as I use a soft towel to cushion the model while building and I use nitrile gloves whenever I handle the painted body parts, bright work, glass, etc. I have already sent an email to Customer Service requesting a new Issue 73 package. But darn I so hate waiting the three to four week turnaround time to the States. I also went ahead and inspected the left front wing in Issue 74, and thankfully it is perfect! My question to the group is whether anyone has attempted to polish out defects in their models using various polishing compounds, waxes, etc. and if so were you successful and what products did you use?
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 Rank: Superelite      Groups: Registered
Joined: 10/05/2010 Posts: 2,608 Points: 7,519 Location: Lincolnshire
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Hi Slim
My advice to you would be to give CS a call. You’ll get a much faster response time. And from personal experience I can’t really fault them. While waiting for replacement you could give it a try to polish out as you’ve got nothing to lose
Regards Gray
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Rank: Amateur Level 1 Groups: Registered
Joined: 02/08/2020 Posts: 33 Points: 99 Location: California
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CaptnBirdseye wrote:Hi Slim
My advice to you would be to give CS a call. You’ll get a much faster response time. And from personal experience I can’t really fault them. While waiting for replacement you could give it a try to polish out as you’ve got nothing to lose
Regards Gray Thanks Gray for the advice. I will call Customer Service on Monday. I was hesitant to try to polish it out thinking that maybe CS might want me to ship the bad part back for verification of the defect. If so I did not want to get into a "he said she said" about who was to blame for the defect. On Monday iwhen I chat with them via phone, if they do not request I send back to them the defective part, I do have a gentle polishing product and might give it a go and see if I can smooth out the flaw.
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Rank: Superelite Groups: Registered
Joined: 10/05/2010 Posts: 2,608 Points: 7,519 Location: Lincolnshire
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I don’t think you’ll have any problems. As a breed we are generally trustworthy and I’ve never had any comebacks (let’s face it, your not likely to report a problem if you haven’t got one), plus why would you ask for a replacement if you don’t need it 
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Rank: Administration    Groups: Registered, Forum Support Team, Administrators, Global Forum Support Team, Moderator, Official Builds Joined: 09/11/2012 Posts: 8,285 Points: 23,943 Location: East midlands
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Hi Slimguy, You don`t need any more proof of the paint issue, you`ve posted pictures on this forum. "Proof Enough". To remove a paint issue like that could take a lot of work and potentially show little improvement, so order a replacement via CS. I know it takes some time but you will be much happier with a good panel. Regards delboy271155 (Derek) COME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"
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