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 Rank: Beginner Level 2 Groups: Registered
Joined: 29/09/2020 Posts: 12 Points: 42 Location: Buckinghamshire, United Kingdom
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Hi All,
Ordered the USS Constitution on the 2nd Oct. Understand and fully appreciate that covid is impacting manufacturing and shipping and don't want to bother c/s, but haven't really heard anything so far.
When should I contact c/s?
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Rank: Administration  Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,930 Points: 5,802 Location: UK
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Hawke1442 wrote:Hi All,
Ordered the USS Constitution on the 2nd Oct. Understand and fully appreciate that covid is impacting manufacturing and shipping and don't want to bother c/s, but haven't really heard anything so far.
When should I contact c/s? It can take up to 28 days from when your order was placed, to receive your kit. They give themselves plenty of time to work with!
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Rank: Beginner Level 2 Groups: Registered
Joined: 29/09/2020 Posts: 12 Points: 42 Location: Buckinghamshire, United Kingdom
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Thanks for that. In that case, I'll sit back, relax and wait 
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 Rank: Newbie Groups: Registered
Joined: 01/01/2021 Posts: 4 Points: 2 Location: Portugal
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Don't bother calling the customer services phone number. I have called about 30 times over past 3 weeks and no one is there. Current Builds: Millenium Falcon, R2D2, Terminator, Ecto 1, Enterprise D
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 Rank: Super-Elite        Groups: Official Builds, Administrators, Moderator, Global Forum Support, Registered Joined: 04/06/2011 Posts: 4,834 Points: 14,648 Location: ipswich
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wbushby wrote:Don't bother calling the customer services phone number. I have called about 30 times over past 3 weeks and no one is there. It's probably that over the Christmas period they're extremely busy. Try very early - around 9.00-ish. Mid day and afternoons are not good times.
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