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 Rank: Beginner Level 1 Groups: Registered
Joined: 22/10/2020 Posts: 9 Points: 27 Location: Cumbernauld
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Dear All
I am missing parts from Pre Cut Sheet 1 (Sheet No 22910-5), its parts 60 and 303, I was sent 22910-5A and B which were only the pre cuts for the lower deck Part Nos 31 and 32. Has anyone lese had this problem and can you tell me where Parts 60 and 303 are located.
Thanks
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Rank: Administration        Groups: Registered, Forum Support Team, Administrators, Global Forum Support Team, Moderator, Official Builds Joined: 09/11/2012 Posts: 8,411 Points: 24,324 Location: East midlands
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Bob Adamson wrote:Dear All
I am missing parts from Pre Cut Sheet 1 (Sheet No 22910-5), its parts 60 and 303, I was sent 22910-5A and B which were only the pre cuts for the lower deck Part Nos 31 and 32. Has anyone lese had this problem and can you tell me where Parts 60 and 303 are located.
Thanks Hi Bob,  Firstly welcome to the forum.  Part number 60 has x2 parts (Mirror image of each other) and can be found in the instruction download number 10. Part 303 is the same as above, but can be found in instruction download number 19. Hope this helps Regards delboy271155 (Derek) COME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"
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Rank: Beginner Level 1 Groups: Registered
Joined: 22/10/2020 Posts: 9 Points: 27 Location: Cumbernauld
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Derek
Thanks for the reply, I think you may have picked me up wrongly, I don't have the physical parts, the pre-cut sheet I was sent which should include these parts was split into two part 5A and 5B and only included the pre-cuts for the lower decks, parts 60 and 303 which should have been included are not there, clearly DeAgostini have changed their manufacturing of this pre-cut sheet and missed these parts out.
Model Space were unaware of this when I asked them to send me out the parts and asked me to post this question on the forum as they did not have an answer, they are now chasing DeAgostini for the answer, I was hoping someone else has had a similar problem and could tell me how they fixed it.
Sorry if I didn't make my question clear enough, but thanks for the reply.
Kind Regards
Bob
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Rank: Administration Groups: Registered, Forum Support Team, Administrators, Global Forum Support Team, Moderator, Official Builds Joined: 09/11/2012 Posts: 8,411 Points: 24,324 Location: East midlands
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Bob Adamson wrote:Derek
Thanks for the reply, I think you may have picked me up wrongly, I don't have the physical parts, the pre-cut sheet I was sent which should include these parts was split into two part 5A and 5B and only included the pre-cuts for the lower decks, parts 60 and 303 which should have been included are not there, clearly DeAgostini have changed their manufacturing of this pre-cut sheet and missed these parts out.
Model Space were unaware of this when I asked them to send me out the parts and asked me to post this question on the forum as they did not have an answer, they are now chasing DeAgostini for the answer, I was hoping someone else has had a similar problem and could tell me how they fixed it.
Sorry if I didn't make my question clear enough, but thanks for the reply.
Kind Regards
Bob Hi Bob, If I may ask  did you buy your kit as a full kit or as a subscription. The reason I ask is that I bought the HMS Surprise on a 28 month subscription and downloaded the instruction pdf`s for each of the 28 packs (Some long time ago).If you purchased yours (I guess recently) and as a full kit, then the format may be different. Hence we are going to be at crossed purposes, looking at two different set-ups. Note: Just looked at the cut-sheet download and see better now what you are saying. I`ve attached a pic of the cut-sheet for you if it helpsRegards delboy271155 (Derek) delboy271155 attached the following image(s): COME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"
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Hi Bob, think the easiest solution to enable us to assist is for you to take a pic of the PDF page of the parts you are referring to and post them up on this thread. That way we can be sure we are all talking about the same thing.... If you're not sure how to upload pics then these links may help.... https://forum.model-spac....aspx?g=posts&t=244
https://forum.model-spac...spx?g=posts&t=33808
Regards Alan
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Rank: Beginner Level 1 Groups: Registered
Joined: 22/10/2020 Posts: 9 Points: 27 Location: Cumbernauld
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Derek
Thanks for sharing the image of the cut sheet diagram contained in the Model Space Web Site Instructions for Assembly. You can clearly see parts 60 and 30, I did not get this I got for pre-cuts for the main lower deck and it didn't include the parts above. Model Space did not know that DeAgostini had changed this and don't have up to date instructions from them on this so the web site is out of date.
Hence why I am waiting for Model Space to get back to me on this.
Kind Regards
Bob
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Rank: Beginner Level 1 Groups: Registered
Joined: 22/10/2020 Posts: 9 Points: 27 Location: Cumbernauld
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Derek Thanks for the reply, your attachment is what I would have expected, however I did not receive this cut sheet, I got two separate cut sheets as per attached photos with parts 60 and 303 missed out. Model Space did not know that DeAgostini had changed this and asked me to post on the forum re this. I am waiting for Model Space to get back to me on this, they are chasing DeAgostini. Hope the photos assist. Kind Regards Bob
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Rank: Administration  Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,928 Points: 5,796 Location: UK
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Bob, if you run into a wall on this, shoot me a PM. It sounds like you’re on the right track though.
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Rank: Beginner Level 1 Groups: Registered
Joined: 22/10/2020 Posts: 9 Points: 27 Location: Cumbernauld
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Mark
It's really down to Model Space to sort this with DeAgostini, lets see what happens
Kind Regards
Bob
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Rank: Administration Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,928 Points: 5,796 Location: UK
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Bob Adamson wrote:Mark
It's really down to Model Space to sort this with DeAgostini, lets see what happens
Kind Regards
Bob Part of my job description is to assist with CS issues that aren’t being handled in the ideal manner. Shoot me a PM. I can get you sorted. Or, get the ball rolling on it being escalated.
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Rank: Beginner Level 1 Groups: Registered
Joined: 22/10/2020 Posts: 9 Points: 27 Location: Cumbernauld
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Mark
Tried to send you a PM as requested, however the system is telling me that your mail box is full, can you clear some space please, so I can PM you please.
Thanks
Bob
PS I asked in this PM if there is a manager at Model Space that I can talk to on this, I want to get this moving.
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Rank: Administration Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,928 Points: 5,796 Location: UK
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Oops! I’m loved, what can I say? Space cleared.
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Rank: Beginner Level 1 Groups: Registered
Joined: 22/10/2020 Posts: 9 Points: 27 Location: Cumbernauld
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Mark/Admin
Still waiting for news of the missing parts, Model Space CS has no news on them at all and no idea if DeAgostini have the parts at all. Please let me know what I do next to push this forward.
Thanks
Bob
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Rank: Administration Groups: Registered, Forum Support Team, Administrators, Global Forum Support Team, Moderator, Official Builds Joined: 09/11/2012 Posts: 8,411 Points: 24,324 Location: East midlands
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Hi Bob, I think I have a solution to your missing parts problem. I have the Surprise still unbuilt, so I have this offer to you. I have removed the parts you are missing from my frets and using scrap from those same frets have marked out the parts you require. Now, I have drawn with a very sharp pencil around the actual parts you need so they will be fractionally larger than the originals. So, you will need to sand the lines away after you cut them out. I will include the fret parts that held what you want so you can be sure the parts are the correct shape/size. Having looked at the assembly pdf`s for these parts, they need sanding/shaping when assembled anyway. I have attached a picture below to show what I`ve done. All you need to do is send me your address in a Private Message and I`ll get them in the post tomorrow. Regards delboy271155 (Derek) delboy271155 attached the following image(s): COME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"
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Rank: Beginner Level 1 Groups: Registered
Joined: 22/10/2020 Posts: 9 Points: 27 Location: Cumbernauld
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Delboy
Thanks I have sent you a PM, strangely I could not open the attachment you sent.
Kind Regards
Bob
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Rank: Beginner Level 1 Groups: Registered
Joined: 22/10/2020 Posts: 9 Points: 27 Location: Cumbernauld
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Delboy
Thanks the image has now opened, but strangely your parts seem to be different to that shown on the pre-cut sheets No 22910-5 that I downloaded from the Model Space web-site and indeed the parts I received (Clearly missing parts 60 and 303).
Not sure why the differences but I have sent you a PM.
Thanks
Bob
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Rank: Administration Groups: Registered, Forum Support Team, Administrators, Global Forum Support Team, Moderator, Official Builds Joined: 09/11/2012 Posts: 8,411 Points: 24,324 Location: East midlands
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Bob Adamson wrote:Delboy
Thanks the image has now opened, but strangely your parts seem to be different to that shown on the pre-cut sheets No 22910-5 that I downloaded from the Model Space web-site and indeed the parts I received (Clearly missing parts 60 and 303).
Not sure why the differences but I have sent you a PM.
Thanks
Bob Hi Bob, I think the visual difference may be due to me drawing them from the reverse side, but that won`t cause an issue. My cut-sheet also came as two parts (I think done to reduce pack size). In each there was a deck panel and one each of the parts discussed. Have replied to your PM and will post parts asap (in the morning) Regards delboy271155 (Derek) COME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"
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