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 Rank: Pro  Groups: Registered
Joined: 17/02/2014 Posts: 124 Points: 376 Location: Wales, UK
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Hello all
Just wanted to see if anyone has experienced an issue with a delivery of parts. I received a not enough postage paid card from Royal Mail asking for £10.50. I duly paid this and then received my next delivery of Build the Mustang parts.
Am trying to understand why this might have happened. Will give Customer Services a ring too but any thoughts would be welcome.
Cheers
Mike
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 Rank: Superelite     Groups: Registered, Official Builds Joined: 10/05/2010 Posts: 2,608 Points: 7,519 Location: Lincolnshire
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Hi Mike, Have to say that's the first time i've heard of anyone having to pay extra postage, but oversights do happen. I am sure if you contact CS on
0330 240 1227
they will surely be able to sort for you.
Regards
Gray
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Rank: Super-Elite    Groups: Forum Support Team, Registered, Administrators, Global Forum Support Team, Moderator, Official Builds Joined: 09/11/2012 Posts: 7,495 Points: 21,654 Location: East midlands
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I had this recently with another company`s delivery. The original parcel service had passed the package onto royal mail and they charged me the extra they would have charged if they were the original carrier. My guess is that this is a similar situation. Check all the labels on your package and see if there is another carriers label on it. Regards delboy271155 (Derek) COME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"
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 Rank: Elite Groups: Registered
Joined: 13/02/2011 Posts: 2,203 Points: 6,723 Location: UK
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Hi, is this something that has happened after we left the EU ? I am sure it is a charge that EU have decided to do. Not sure Regards Trev P/s hope I have it wrong Work in progress: Artesania Stage-Coach.
Scratch Build: Tombstone Arizona Diorama.
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Rank: Administration  Groups: Administrator, Administrators Joined: 24/08/2009 Posts: 1,830 Points: 5,557 Location: Nevada, US
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I’ve sent it up to Italy. I suspect “Brexit pains.” Y’all got yerselves a right mess going. Mark “When life places stones in your path, be the water. A persistent drop of water will wear away even the hardest stone.”
Autumn Morning Star
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 Rank: Master Groups: Registered
Joined: 20/03/2010 Posts: 1,199 Points: 3,473 Location: Glenrothes
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radio2 Jeremy Vine show today between 12 and 2
Apparently there is a lot of people getting charged extra postage due to Brexit which will be getting discussed
Might be worthwhile listening to
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Rank: Pro Groups: Registered
Joined: 17/02/2014 Posts: 124 Points: 376 Location: Wales, UK
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Spoke to Dan in Customer Services who was really helpful.
It was a mistake and nothing to do with Brexit (we think!)
It looks as though the parcel did the rounds between Model Space, Model Space Returns and a company called Clientbase Fulfilment Ltd.
Postage was paid originally but was misdelivered and sent back out to me with no postage on it. It was over 2kg in weight so got stung for £10.50.
Have provided photos etc and a refund of the £10.50 is due soon.
Thanks all
Mike
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Rank: Super-Elite Groups: Forum Support Team, Registered, Administrators, Global Forum Support Team, Moderator, Official Builds Joined: 09/11/2012 Posts: 7,495 Points: 21,654 Location: East midlands
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Good to you sorted.  Regards delboy271155 (Derek) COME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"
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US
