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 Rank: Newbie Groups: Registered
Joined: 13/12/2018 Posts: 4 Points: 15 Location: Burlington, Canada
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Hi I purchased a full kit of the VW Beetle a few months back. As I got to the end of my build, I noticed in bag #88 some parts that are deformed and unusable.
I contacted customer service twice to get replacement parts but so far have not had a response. Can the admin help on this?
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 Rank: Super-Elite        Groups: Official Builds, Administrators, Moderator, Global Forum Support, Registered Joined: 04/06/2011 Posts: 4,457 Points: 13,528 Location: ipswich
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Send a PM to 'Admin'.
I'm sure Mark will try to help.
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Rank: Newbie Groups: Registered
Joined: 13/12/2018 Posts: 4 Points: 15 Location: Burlington, Canada
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Thanks but how do I do that?
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Rank: Administration   Groups: Registered, Forum Support Team, Administrators, Global Forum Support Team, Moderator, Official Builds Joined: 09/11/2012 Posts: 8,251 Points: 23,841 Location: East midlands
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laverdj wrote:Thanks but how do I do that? Hi When you are logged in you will see a tab called "inbox" at the top of the page. Click on that and on the new page a black tab near the top right called "New PM". Click that, enter Admin in the "To" box. Add a title, write your message and click send. Hope this helps. Regards delboy271155 (Derek) COME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"
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Rank: Newbie Groups: Registered
Joined: 13/12/2018 Posts: 4 Points: 15 Location: Burlington, Canada
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Thanks for the info.
Coincidentally, the same day I posted on this forum, I got a reply from customer service that replacement parts would be sent from the UK and should be received within 2 to 3 weeks. Have to wonder if they read the forum!!!
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