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Rossi parts stopped Options
wheelie134
#1 Posted : 12 December 2021 16:19:23

Rank: Newbie

Groups: New Members, Unapproved

Joined: 12/12/2021
Posts: 1
Points: 3
Location: Northern Ireland
Does anyone know what is going on with the Rossi model, i haven't received any parts in months and every time i phone i'm told its payment issues in Italy with deagostini, i feel i'm being fobbed off with excuses, all i want is to finish my model that is almost half way complete, can anyone shed any light to whats going on.

Many thanks
Phil
admin
#2 Posted : 12 December 2021 16:50:52
Rank: Administration


Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds

Joined: 24/08/2009
Posts: 1,928
Points: 5,796
Location: UK
Hi Phil,

There were indeed payment issues. You should have received an email/snail mail from DeAgostini, prompting you to update your payment info. There is another letter headed out as well.

Shoot me a PM with your account details, and I’ll send it to the appropriate people.

Best,

Mark
mattsanf
#3 Posted : 12 December 2021 20:19:48

Rank: Amateur level 2

Groups: Registered

Joined: 14/09/2020
Posts: 43
Points: 135
Location: Pittsburgh, PA USA
Similarly, my Jaguar E-type monthly shipments also came to a halt a few months ago about 1/2 through model. No answer from customer service when emailed them, told "it must be supply chain issues" when I called. They had no idea of when it might improve. Wish there was some kind of official communication, but I guess I just wait at this point.

Matt
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