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 Rank: Beginner Level 2 Groups: Registered
Joined: 11/03/2017 Posts: 10 Points: 30 Location: UK
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Anyone know what the UK status of this at the moment? Not had anything for over a month, no emails communication if there are shipping delays etc. Is there a UK telephone number (that is answered) or email? Noticed it was also removed from the website when they redesigned it.
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 Rank: Superelite      Groups: Registered
Joined: 10/05/2010 Posts: 2,608 Points: 7,519 Location: Lincolnshire
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Hi Spooky?
I would assume its due to this change-over payment system. Have you had any emails asking you to veriy your bank details? (Don't worry, i haven't either, but they are supposed to be contacting everyone by phone as well).
The best UK number i have is 0333 240 1227. You WILL be asked to hold, but they will also answer. Try them, they should be able to answer your query.
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Rank: Beginner Level 2 Groups: Registered
Joined: 11/03/2017 Posts: 10 Points: 30 Location: UK
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Thanks, will give it a try next week
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Rank: Beginner Level 2 Groups: Registered
Joined: 11/03/2017 Posts: 10 Points: 30 Location: UK
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Quick update called them and it is to do with the payment system change. I pay via PayPal which wasn't supposed to be affected but was apparently. Asked to give them another call in a week or so if no payment taken still.
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Rank: Beginner Level 1 Groups: Registered
Joined: 14/01/2015 Posts: 7 Points: 21 Location: Leatherhead
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Hi All
Has anybody had any joy with the new payment system?
I've not received any Mig29 parts since July 2021 and it's getting more than a little frustrating, particualrly when every email reply I get from CS simply says that head office will be in touch next week to take my payment details - they've been saying that since last September and I've still heard nothing. How on earth can it take so long to integrate a new payment system?!
I've heard rumors that they've gone bust which might explain things. Can anybody shed any light?
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Rank: Beginner Level 2 Groups: Registered
Joined: 11/03/2017 Posts: 10 Points: 30 Location: UK
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Just had a payment taken yesterday via PayPal. The reason I was told my December payment skipped was because the issues due were out of stock. SO I am now missing 96-100. Had a payment early Jan for issues 101-105 which arrived OK. Hopefully this payment taken this week is for the missing issues as its a bit early otherwise.
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