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 Rank: Semipro Level 2  Groups: Registered
Joined: 03/06/2020 Posts: 86 Points: 247 Location: Lichfield
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Great ,now I’ve had the “ In the last months we haven’t received payment for the next parcel of your collection,we would like to ask you if you are still interested in completing your subscription “ I have no words 🤬😡🤬😡🤬😡
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 Rank: Superelite     Groups: Registered
Joined: 10/05/2010 Posts: 2,608 Points: 7,519 Location: Lincolnshire
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 Do you think someone is taking the p......????
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 Rank: Newbie Groups: New Members, Unapproved Joined: 23/03/2022 Posts: 1 Points: 3 Location: London
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Indeed I saw red when I read my e-mail also.
What gets me is they say to contact customer service but no phone number or e-mail address included in the e-mail text.
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Rank: Superelite Groups: Registered
Joined: 10/05/2010 Posts: 2,608 Points: 7,519 Location: Lincolnshire
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 Maybe Admin needs to look into this to see if they are indeed genuine
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Rank: Super-Elite    Groups: Official Builds, Administrators, Moderator, Global Forum Support, Registered Joined: 04/06/2011 Posts: 4,215 Points: 12,790 Location: ipswich
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I think it's 'ironing out the wrinkles' of the new payment system.
The emails are genuine - I've had one too even though they are sending my the parts.
Roy.
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Rank: Semipro Level 2 Groups: Registered
Joined: 03/06/2020 Posts: 86 Points: 247 Location: Lichfield
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It’s okay I just got this ,Hello Glyn,
Thank you for contacting us regarding your Model Space subscription.
Unfortunately we are experiencing some issues due to stock availability and delivery delays and for this reason we would like to ask for your patience while we are checking internally.
I just traveled back in time by about six months 😫
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Rank: Administration  Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,906 Points: 5,734 Location: UK
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CaptnBirdseye wrote: Maybe Admin needs to look into this to see if they are indeed genuine They are! Mark
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 Rank: Master  Groups: Registered, Moderator, Forum Support Team Joined: 25/03/2011 Posts: 1,027 Points: 3,075 Location: Lincolnshire
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GlynD wrote:It’s okay I just got this ,Hello Glyn,
Thank you for contacting us regarding your Model Space subscription.
Unfortunately we are experiencing some issues due to stock availability and delivery delays and for this reason we would like to ask for your patience while we are checking internally.
I just traveled back in time by about six months 😫 Hi Glyn, PM sent to your inbox yesterday UK time. Regards Glenn 
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 Rank: Amateur Level 1 Groups: Registered
Joined: 14/03/2022 Posts: 32 Points: 79
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My only advice to those forum members who live in United Kingdom contact model space uk and set up PayPal payment system account then there are no delays and no issues with delays
Hope this helps
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 Rank: Vice-Master  Groups: Registered
Joined: 05/03/2017 Posts: 531 Points: 1,710 Location: Midlands, UK
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I was told the new payment system doesn't accept PayPal as a form of payment anymore. I previously always used PayPal and was originally told there was no issues with paying via PayPal. After 4 months they told me that may account was affected. That was in January. I recieved an email mid January to update my payment details which I did. Still not recieved anything. Today I recieved this email supposedly from customer services Enxhi (Support) Mar 24, 2022, 10:57 GMT+1 Hi James, Please kindly note that we made two attempts charging you for the remaining parcels of your subscription, however, the payment didn't go through on our systems. We kindly ask you to check the balance on your payment method or verify with your bank account if something went wrong with the payment authorization. If you have any other questions, we are here for you. Have a great day, DeAgostini Publishing Enxhi Customer Service Representative My bank has recieved no such payment requests in the last 6 months from de agostini, although they provide no references to the payments so its impossible to track them. It also would have been nice to have some form of communication these were going to be attempted to be made in the 1st place Building:
Ghostbusters Ecto-1, Ford GT40, Gone in 60 seconds Eleanor mustang, Shelby Cobra
Complete:
R2D2, Red Bull RB7 RC, Battleship Bismarck, Shelby GT500 'super snake'
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Rank: Semipro Level 2 Groups: Registered
Joined: 03/06/2020 Posts: 86 Points: 247 Location: Lichfield
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Hi I also used PayPal with no problems up until around September last year which was a couple of months after other people started having problems who didn’t use that method,and we all where informed that PayPal is no longer available.
I have spoken to C/S on a couple of occasions and they insist that all payments are done by Italy and they have no control over them but on emailing Italy what starts out looking quite hopeful soon just ends with the same old excuses that we’ve been hearing for months. I’m afraid the only conclusion that I can draw is that enough parts aren’t available because how long does it take to set up a payment system in this day and age.I’m also slightly concerned that I saw the GT40 advertised on one of the sites that I visited,.
I’m just sick of been given a little bit of hope now and again and then being no nearer to getting any parts than I was six months ago. I even feel sorry for C/S and the admin guys who are really trying to be helpful and sort our subscriptions out.
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Rank: Administration Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,906 Points: 5,734 Location: UK
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semaj wrote:I was told the new payment system doesn't accept PayPal as a form of payment anymore. I previously always used PayPal and was originally told there was no issues with paying via PayPal. After 4 months they told me that may account was affected. That was in January. I recieved an email mid January to update my payment details which I did. Still not recieved anything. Today I recieved this email supposedly from customer services
Enxhi (Support)
Mar 24, 2022, 10:57 GMT+1
Hi James,
Please kindly note that we made two attempts charging you for the remaining parcels of your subscription, however, the payment didn't go through on our systems.
We kindly ask you to check the balance on your payment method or verify with your bank account if something went wrong with the payment authorization.
If you have any other questions, we are here for you.
Have a great day,
DeAgostini Publishing
Enxhi
Customer Service Representative
My bank has recieved no such payment requests in the last 6 months from de agostini, although they provide no references to the payments so its impossible to track them. It also would have been nice to have some form of communication these were going to be attempted to be made in the 1st place
What Italy tells me re your account; James@ccffeeeewwwqqqq - Ford GT40 Sub is active. Payment filed for pack 19
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Rank: Semipro Level 2 Groups: Registered
Joined: 03/06/2020 Posts: 86 Points: 247 Location: Lichfield
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Thanks Glenn, if DeAg would resend the payment link that would be fine
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Rank: Vice-Master Groups: Registered
Joined: 05/03/2017 Posts: 531 Points: 1,710 Location: Midlands, UK
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admin wrote:semaj wrote:I was told the new payment system doesn't accept PayPal as a form of payment anymore. I previously always used PayPal and was originally told there was no issues with paying via PayPal. After 4 months they told me that may account was affected. That was in January. I recieved an email mid January to update my payment details which I did. Still not recieved anything. Today I recieved this email supposedly from customer services
Enxhi (Support)
Mar 24, 2022, 10:57 GMT+1
Hi James,
Please kindly note that we made two attempts charging you for the remaining parcels of your subscription, however, the payment didn't go through on our systems.
We kindly ask you to check the balance on your payment method or verify with your bank account if something went wrong with the payment authorization.
If you have any other questions, we are here for you.
Have a great day,
DeAgostini Publishing
Enxhi
Customer Service Representative
My bank has recieved no such payment requests in the last 6 months from de agostini, although they provide no references to the payments so its impossible to track them. It also would have been nice to have some form of communication these were going to be attempted to be made in the 1st place
What Italy tells me re your account; James_leason@aaaaaaaaaaa - Ford GT40 Sub is active. Payment filed for pack 19 Can you send me a message regarding this as my bank has recieved no such payment request. The email I recieved sates they tried twice so it sounds like they have the wrong payment details for my account. I really would like tonstart getting parts again. Building:
Ghostbusters Ecto-1, Ford GT40, Gone in 60 seconds Eleanor mustang, Shelby Cobra
Complete:
R2D2, Red Bull RB7 RC, Battleship Bismarck, Shelby GT500 'super snake'
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